IM Wireless is a Verizon authorized retailer with stores in Massachusetts, New Hampshire, and Maine. Customers praise the staff for their excellent customer service, knowledge, and friendliness. Steven is highly recommended for his welcoming attitude, quick service, and assistance in setting up phones and plans. Many customers mention that Steven's service is so good they are willing to travel long distances to work with him again. Jay, the new store owner, is also appreciated for his great service and helpfulness. Keith is recognized for being professional, patient, and thorough when helping customers with their new phones. Overall, the store is known for providing a positive, efficient, and friendly experience for cellphone retail and customer needs.
Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.
February 2026
Luis knows his stuff. Very friendly, longest part was waiting for phone to transfer data to new phone.
November 2025
Customer Service was excellent! Luis Rodrigues was very helpful and knowledgeable! My husband and I are very happy!
