Cell Phone Stores in Billerica, MA

“Steven's customer service was phenomenal! He was extremely knowledgeable, very accommodating, and had a welcoming vibe that made the overall customer experience an absolute pleasure. We were able to get our phones quickly and set up a plan that worked for my family in an efficient manner. I don't write Google Reviews, but Steven, and this location, definitely deserve all the praise they can get! We will definitely return to this location in the future since our experience here was so spectacular!”

“Samantha was EXTREMELY helpful to me in multiple different ways. She helped me change my plan to the one I wanted and helped my apply for ACP to reduce my phone bill. She was very professional and kind. She went above and beyond to do everything she could to help me. I was extremely satisfied with her service and I think she is a wonderful person and hard good worker. She even stayed past closing time to finish helping me with everything. She is 10/10 employee and I think she should get a raise and a promotion! She was so wonderful and helpful I cannot say enough good things about her. Thank you Samantha!!!! You are the best metro employee I have ever met!!!”

“I would like to bring to your attention that it is imperative that a moment needs to be addressed to your amazing staff, particularly Dennis and Fitz!!
I had been dealing with an ongoing issue in regards to my iPhone, Apple Watch and my AirPods as well, while being sent back and forth between my financial institution and the Apple Store, at the same time I had made 3 separate visits to the T-Mobile in Billlerica, which I immediately was confident that I did so being that my first moment in the establishment your employee Dennis was more than proactive in helping me out even extending himself by reaching out to his brother, Fritz, who I at the time did not meet yet, anyway, he reached out and resolved my problem easily no problem.
I then after dealing with more issues regarding my bank and Apple and I developed to go into T-Mobile (my cellphone provider), which this time I had the pleasure to meet Fritz which he just as well was very proactive to help me out which he did while being very informative as was the first visit.
So I wanted to say thank you very much and I really hope that you value the fabulous staff working and representing your business, thank you.
Daniel Lepore”