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“I really love this post office. They always get you in and out, they're friendly, knowledgeable and have your best interest in mind. Special shoutout to Joe who is really one of the best! I have a post office around the corner from my house but regularly go out of my way to the Wayland one because I trust them and know they'll get it done right.”
“As with everything else: if you can exhibit some good cheer, patience, and understanding toward workers on the service front, your own "customer" experience is bound to be excellent! Try it & see.”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“Michelle and the other delivery people are fantastic. Michelle makes it a point to communicate with her customers and always giving it the personal touch. A bright spot in our day.”
“I had the most wonderful experience at this Natick location. There was 2 very helpful women working the counter as I came in for my passport appointment. I had tried to go to the Framingham office and was treated horribly, this was the exact opposite and I’m truly grateful for the incredible service by both these woman. I watched them work and they were so kind and upbeat to everyone. Complete opposite of rte 30 Framingham one. They are perfect examples of incredible customer service. I was grateful to have their help! Good work deserves recognition ❤️”
“Thus is the only post office I know in Massachusetts that emails you when you get mail delivered to your post office box......I have 6 post office boxes around Massachusetts, and this is the best service of them all.”
9AM - 12:30PM 1:30 - 5PM
208 Main St, Norfolk
Post Offices
“So grateful for the Norfolk post office and staff! Jean is great and runs a tight, tidy ship. I mail packages frequently and am always well taken care of. In response to a previous review: the office closes for lunch because there's typically only one person on staff making that lunch break a necessity.”
“The service has always been fine. No issues. Wait times are good compared to other locations. Maybe the poor reviews were just someone’s bad day. We all have ‘em. Also I have had to buy tape to seal my packages at other USPS locations. Lesson learned. Be prepared, folks!”
“A friendly neighborhood post office and not ever crowded, even at the holidays. All of the people who work here have always been nice and patient. Good to call ahead for passports for an appointment, but they can do them as well with no line. In the summertime there is an ice cream and burger stand next door, so you can make a nice outing of it if you have kids in tow or are hungry.”
“I've never had a bad experience here. Sure, the USPS network might have some systemic problems, but the postal workers at this location have always been polite and helpful to me.”
8:30AM - 4:30PM
164 Cordaville Rd, Southborough
Post Offices
“I've lived in town for nearly 30 years and the Southborough Post Office has always been great. I've had a Post Office Box for many many years and that's worked out great as well. However that PO Box has become ridiculously expensive. Other than price, everything is great.”
“Cheryl, Cathy and Fernando, employees with the Holliston Post Office, MA were friendly , kind, patient and very helpful in delivering a package to me that was initially sent to the incorrect address. They handled the situation professionally and perfectly and went beyond until it was resolved. Thank you from a very satisfied customer!”
“Please talk to your staff about professionalism with clientele who may have disabilities that aren't noticeable. ADA discrimination policies should be addressed, and if someone says they can not read a document, it is extremely rude to reply to that person who is legally blind "Oh you REALLY can't see." Thank you.”
“I've used this location for years & got to know the counter people. No one knows the abuse they take from the public when you're not there. I'm always treated with respect, friendliness & expediency. I can make them smile with a funny phrase or a compliment out of the blue if thats what's needed when I don't see any smiles. Patrons take their bad days out on the people behind the counter. You prob'ly won't see that happen, but it happens alot. Dave keeps his smile in his pocket, but its there if you gave a compliment once in awhile, even if its a struggle to do so. Working the public is a thankless job, add the pandemic, short staffing, standing for 7 hours, combating personal problems, disgruntled patrons & morning smiles wane quickly. If you want a smile & friendly greeting, go meet the ice cream truck when you hear their tune. Try Initiating a smile or a kind word & don't expect anything. But you will have made a difference to someone who may need it...just like you do.”
8AM - 12PM 1 - 5PM
137 Village St, Medway
Post Offices
“Where this is located is literally in between Village Pizza and the Mart. So you want to park as if you're going to the Mart, then you'll see a door just to the left of the Mart, it's the same building though. That's the post office. It's a cozy place. I went there early on a Friday morning to submit a passport application. It took under 10 minutes, very quick! It was not at all crowded, in fact it was only myself an one other lady there at the time. Also, the cleric was so gentle and nice. So overall, it may be a bit hard to find, but I'd recommend it for any postal services. Great place. God bless!”
“Good, old fashioned, and small-town post office vibes. Great service and always greeted with a smile and pleasant attitudes. Love my post office and all the good people working there!”
“I think this place is nice to get your passport renewed or get a new one, in my experience staff were nice and responsive when I asked a question. What I didn't like was that there was only 1 worker in the counter and a big line which took a while. But for the passports I recommending coming here if you want to renew or get a new one.”
2:30 - 4:30PM 9AM - 1PM
31 Nicholas Rd, Framingham
Post Offices
“Sure, the place is in need of a facelift but, it's a great location and the employee's here are wonderful. Very helpful and kind, especially during the Covid-19 Pandemic.”
12 - 4PM 8:30 - 11:15AM
67 Turnpike Rd, Fayville
Post Offices
“Stop by this usps when visiting around here. Service is awesome! The best I have in US so far. No wonder it has such high rating in Google. I even took the survey from the receipt!”
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“As a stationery designer, I am here frequently mailing invitations for my clients. Mike and Sonal are always so helpful, kind, and take the time to answer my questions.”