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“Wonderful shoe store. Great stock. Best, most thoughtful service. The owner, is a gem. He goes out of his way to help you find what you want and what will serve you well. He doesn't rush you and he makes sure the shoe you pick is the right size for you. There aren't many shops like this anymore. Its a pleasure to shop there”
“I've been to Orchard a few times now, and I've loved it every time. My boyfriend is more into skateboarding than me, but they've always treated me with kindness regardless. The shop is clean, has a great selection, and everyone who works there knows their stuff. I actually just ordered a pair of Converse CONS Fastbreak Pros and they shipped almost immediately and got to me in record time! They arrived in pretty much perfect condition, not even a dent in the box. Definitely will buy from here again next time I need a pair of kicks!”
“Unfortunately, the receipt of my order was problematic due to UPS related handling / delivery issues. However, December Thieves management promptly addressed and resolved UPS failure to process and deliver my package. Fortunately, I received my significantly delayed order immediately following December Thieves proactive actions. I highly commend management for their professional, personable, and quality customer service (which of course, is vital to maintaining established customers, cultivating new ones, and increasing business productivity and revenue).”
“My wife and I have both purchased nice, quality shoes here, but their real bread and butter is the kids selection. Rather than purchasing cheaper shoes at Walmart, Target or similar that break, get ruined or kid grows out of in a few weeks, we decided to start going to Michelson's when our son started running around outside at daycare all the time and 100% do NOT regret it. The staff is super friendly and knowledgeable about inventory and the one time our son's shoes have torn in the four years we've been going, they let him exchange for a new pair. Every other pair have last for multiple seasons, and he's outside a LOT. he's also excited to go (and I've noticed other kids are as well) to see their "pet alligator" - who lives in a wall cavity behind the cash register. They knocked it out of the park with that thing.”
“Friendly workers. Running shoes, clothing, and gear are all high quality.I give 4 instead of 5 stars for two reasons. Mainly, there is no info on the shoes on the wall display. The Boston and Brookline locations list things like the model, stack height, and drop right next to the shoe. Cambridge really needs to do this.Secondly, the 3 shoes initially brought out didn’t match my foot scan at all. It was odd. But I did find a pair of Nikes I liked and was able to order them from Nike directly in the width I need. Note that width options are limited in most running stores. So I don’t fault Marathon sports for not carrying the wide.”
“I love the shoes and the handbags but the staff at that store is terrible, poorly educated and they gave me a lot of attitude due to a mistake made by one of the young women who works there since they treated me very badly.”
10AM - 7PM
401 Main St, Melrose
Shoe Stores
“I had a great experience getting running shoes here! Sophia helped me choose a pair of shoes after I did the technological evaluation scan thing, where you step on the platform and it evaluates your shoe size, pronation level, and where you put pressure on your feet. She was wonderful at listening to what I was looking for, offering options, and explaining the benefits of different brands and styles. I ended up with a pair of Asics and also running socks. If I end up needing a shoe insole, I'll come back here. I would highly recommend this Marathon Sports ?”
“Dropped by this place to take a look at some cowboy hats. This little shop was excellent. Store owner and young lady was welcoming and chatted with me about hat options. Very knowledgeable! I'll be back to pick up some boots.”
“Excellent service, with every customer in the (crowded) store assigned their own sales rep. Took the time to talk me through my choice and I was very happy with the experience.”
“Visited from El Paso Texas to find some shoe's for the weekend. Ended up in Aldo in Braintree mall and was welcomed with the nices sales reps I’ve ever met. Great place and 10/10 would recommend.”
“Best in-store customer service experience I've had, probably best ever. If you need good work or hiking boots and are looking for a quality product, Red Wing should be your next stop.”
“Steve killed it today. I showed up at 11am on a Tuesday and the store was busy for a midweek day. Nonetheless Steve picked the ideal set of options for me in minutes and the first one was the winner. Walked out 30 minutes later with the most comfy shoes I’ve ever run in. Wallet was a bit lighter though :)”
“Pretty groovy store. Every pair of Doc Martens you could possibly think of is sold here, even the sandals. They also sell socks, insoles and products to keep your new boots looking shiny.”
11AM - 6PM
166 Newbury St, Boston
Shoe Stores
“Lovely shop! They don't have a huge selection but the clothes are all gorgeous and employees are really helpful in finding sizes and placing orders. Kyle helped me put together a cute outfit with some sale items and was overall just great to work with. I'll definitely be back again”
“Joined the loyalty program and got a further discount, it was already cheap and reasonably priced so was thrilling to get it discounted further, fully stocked and they have all the sizes, was there in the summer so naturally not a busy place”
“Walked in and was greeted and helped right away! Was busy but the associate was attentive to my needs while being attentive to all other customers. Great experience in the Braintree location always! Will drive the xtra few miles to go to this specific store!”
“It was my first time at Marathon sports today, and I was completely blown away by their service. John really took care of me and was very knowledgeable. I understand now why I was recommended this place. No other businesses compare.”
“This place is THE BEST!! I have shopped in consignment stores for years and years and this one tops them all! The owners and workers are fantastic …friendly and so helpful! This store“calls” me when I’m looking for a fun shopping experience!! ??”
“I had heard great things about madewell jeans generally, and I simply had to leave a positive review for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked.My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.”
“Very cute boutique in the heart of dorchester. Very helpful and attentive from the moment you walk in. The pieces are unique and affordable. I will return and definitely recommend”
“Thank you Ronan for helping me find the perfect pair of Hokas! Your patience and and good nature were much appreciated, as were the helpful suggestions that led to a great fit!”
11AM - 7PM
100 Huntington Ave Unit G018A, Boston
Shoe Stores
“I had a fantastic time working with Bianca! I first visited the salon alone early in my dress searching process and ended up saying "Yes!" on a return visit with family. Throughout the entire process, Bianca was so kind and did an excellent job pulling a variety of styles that fit my "vision." She was patient, never pushy, and truly listened to what I liked/did not like about each dress so that she could select others accordingly. The dress I ended up choosing was one of her suggestions!”
“Simon’s is a Boston gem! Yendry helped me find boots, a bag, and a pair of gloves at Simon’s Shoes on Tuesday- was some of the best customer service I’ve experienced. The store has a great selection and I’ll be back for more goodies soon.”
“Visited and shopped at this location on Saturday February 3, 2024. Myaelf and my brother, who uses a wheelchair when shopping, he cannot walk very far or stand for very long. The customer service he received from Daryl Harris was above and beyond. Thank you Daryl for being an exemplary human being.I could tell from all the employee interactions we had that this is a place people like coming to work, and work together as a team. I highly recommend that people shop here.”
“I have been going to this store for the last 7 Years plus ! Lady and Gent have been amazingly helpful, very polite , and it is the only store of its kind in Boston . If you love yourself then you know they Only Sell Quality! Period . The 1 star should shop on line rather then go feel and try their amazing stuff !Thank You !”
11AM - 7PM
29 Brattle St, Cambridge
Shoe Stores
“I brought my toddler in (with a stroller) and everyone was so friendly and helpful. I appreciated that the team brought the shoes out so quickly since my toddler was very anxious to see the shoes and was also was getting tired after a long morning out. My daughter loves her new shoes and I love mine, too!”
10AM - 6PM
111 Newbury St, Boston
Shoe Stores
“This was my first time in Boston, I am originally from DC. I've frequented the Georgetown store before, but the selection was not as good as this one. I walked in, and was greeted instantly by Ken. He walked me to the men's department and helped me find my perfect size, brought me different options, and helped me find pieces that matched my skin tone. I appreciate your help Ken, and next time I visit Boston I will drop by to pick up some more pieces. Thanks a bunch!”
“My retail therapy fix! Always great service, beautiful selections, and at a price point for all. Discovered this gem when I first arrived in Boston and my go to spot. Was beyond blown away by the service I received today. Although closing shortly the associates did not rush my us and were beyond hospitable. My deepest gratitude and can't wait to wear my new selections.”
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“Had a great shopping experience at the Dedham store. Woody, the sales clerk, was extremely helpful and a pleasure to speak with. I found everything that I came in for quickly and easily.”