“The clerk here is very kind and very helpful.
They are complete in helping people, they know what they are doing, they know what customer exactly need, and willing to take their extra time to help. And they are kind.
Recently, they helped me to search something, that matter is not even required for them to do. And they send the some legal mail, in the form of exactly what is needed.
I really appreciate them -both of the clerk here.”
“Great experience here getting a passport for my daughter. I thought I was organized but I was not organized enough and the employee helping me was patient and thorough in helping make sure our application would be accepted.Thank you for the great service!”
“The absolute most wonderful post office experience I've ever had! She's so incredibly kind and cheerful and I will now drive out of my way to come here instead of going to my local post office down the street.”
“This is a small office with only one staff working. She is the professional and friendly who always welcome customers and tries her best to serve. Sometimes she locks the door to get a coffee next door. Please be patient if that happens since she is the only one who hold the position. I wish her the best in this holiday season.”
“I just left this post office and wanted to commend the gentleman who’s working there. I didn’t get his name but he was so attentive and helpful and answered all my questions. He took care to be responsive to all customers and none of us had to wait.”
“The people working at this post office are extremely friendly and helpful. Convenient location and ample parking. Really enjoy using this post office and interacting with the folks who work here.”
“We had were blessed with amazing support and service from Tammy, who took us in after a horrible experience being cancelled at Pikesville for our passport appointment. Tammy was working alone with a full line of customers. She kept everyone in good spirits and move quickly and efficiently. We are so grateful to everyone who waited patiently for us to complete our application.Pikesville post office Olivia cancelled us 30 minutes ahead of our appointment. We arrived on time, hadn’t heard the voicemail.There were 4 people in line and 2 postal workers. And she sent us to security where they have walk in passports service. They do this regularly as we have been finding out. The people at security should not have to pick up slack for the laziness of the Pikesville postal workers. Unacceptable!!”
“I contacted the Post Office because a cluster mailbox in our community was knocked over by a vehicle. I was able to talk with a representative after 3 rings and within a half hour, received a return call from that person providing me with information. Within an hour after our conversation, I received a call from a maintenance truck driver who was at the location. He picked up the damaged mailbox, took it to be repaired and provided instructions as to how residents can get their mail until the mailbox is replaced.”
“BIG BIG BIG SHOUTOUT to Kiera (sp?) who stayed after closing on May 8th with my baby chicks who were delivered to this location late in the day! You are awesome! I absolutely appreciated you staying and waiting for me to come all the way from woodbine. I hope someone sees this post and gives Kiera the recognition she deserves! Thank you again Kiera!
Signed,
Rebecca and the baby chicks”
“I know folks have had bad experiences with the USPS and have good reason to air complaints, but I rarely see a positive review. We recently were missing to pieces of important mail that should have been delivered 11 days ago per the Informed Delivery service notice (very good.) Yesterday I reported the details to the USPS via email and was emailed back that the search request was received and that we'd hear back in two or three days. Today, the next day, I received a call from our local Catonsville PO. Though the service person couldn't tell me where exactly our mail was other than to say it had been received downtown and may have fallen off of the scanner, she was very polite. Right after our call, a postal truck pulled up with both pieces of mail, not our normal delivery. Probably a coincidence, but we had a prompt, good interaction with a postal worker and we got our mail. Our mail carriers have always been great. In all the decades of receiving mail, we can count on one hand the number of times we've had delays that we've been aware of. Only twice has the mail looked chewed up by a machine, yet still delivered. With the amount of mail that is handles every day, with the current number of cuts and "reorganizations" that are happening that slows the mail rather than keeps it efficient, the people who work in the trenches of the PO are doing a fantastic, thankless job. The cost of mail is still reasonable and the PO services areas that the for profit corporations don't feel are profitable enough. If those same companies were to take over mail delivery, it will cost us twice or three times as much while paying workers less with the profits going to the executives. Thank you, Catonsville postal workers, and those everywhere in the system that keep our mail coming.”
“If this is the location of randallstown I want to give a shout out to MISS LOLA she helped me tremendously. I think all of the postal workers are just so nice no matter what location I go to put MISS LOLA was extremely nice and helpful”
“Contrary to the very rude customers writing vicious comments here about the food employees at the Enchanted Forest Post Office, I love the employees there! I live a mile away, and I have been a customer for at least twenty years. I have always found the employees to be polite, kind, friendly and professional. They work hard for the money. As David Byrne of Talking Heads sang in "Psycho Killer, Qu'est-ce que c'est?", I hate people when they're not polite!" As The Beatles sang, (I think it was on the Abbey Road album,) "... And in the end, the love you take, is equal to the love you make."”
“I can't say enough about this PO - large and we'll-maintained with super convienient 24-self service. You can buy postage, send packages with postage purchase - it was a life safer. Most of my day was wasted, driving to two other PO that are worthless for after hours service. USPS Windsor Mill came through. I am very pleased. A+”
“Little bit slow customer processing time but otherwise, very polite employees. I spoke with many of the staff members recently, and all of them were professional, patient, polite, helpful and friendly. The office is clean, parking lot is large and comfortable.”
“I never have had a problem
Mail delivered everyday around same time packages aren’t dented up or randomly thrown behind my house I also love the informed delivery so I know which packages to look out for five stars in my book.”
“We recently sent a package to a recipient in that area. There was a small mistake with the house number, but one of the employees called me to get the correct one and had the driver deliver it that day. Good service should be recognized, and we appreciate her going above and beyond to ensure it got to it's proper destination! Thank you doing a great job!!”
“Mrz. Christine always lends her ear and gives me pep talks, consoling me, encouraging me that I can make it through my dilemma, she’s an Angel, she’s a rose in a sea of thorns, one of the most polite and humble and caring woman that I ever met. I have no biases against anyone, and she’s not biased towards anyone either, because Christine talks to everyone the same like a genuine human person to another genuine human person. I have to for shame these 4 of 1 star reviews because I have a educated guess is that those guests claims are dishonest because I am certain those customers had a higher paying career that could have influenced the 1 star posts, I’m more humble than them, and I have so much empathy, and I am not pompous. Ms. Farrah is so amazing, she likes to help every customer, when I am there with her I like to rotate the other customers first before trading quarters for dollars because they say they’re always low on change, so I remain polite enough to walk again to the back of the line so that I don’t mess with other customers daily errands. I enjoy how patience Mrz. Christine has, and I always notice how nice her earrings look when she wears some. Christine and Reba almost use this one particular line, usually on a customer about to leave to do other stuff, she’s a sweetie.”