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“I changed subways because they didn't give me help with my device and I am very happy to find a place where they helped me adjust my phone. I hope to stay for a long time.”
“Tushar was great! Honestly I was a terrible customer and didn’t pick up my phone in a timely manner. But Tushar was patient and helpful. Thank you again for your help!”
“David was so helpful. We drove from the Towson store to get a specific color iPhone they have in stock at this location. They had the phone waiting for us, and got us in and out quickly. Thanks so much ?”
“Ingrid & James were awesome in porting over a business number to personal account and setting up new phones! Very patient and courteous. Highly recommend this store for all your wireless needs!”
11AM - 6:30PM
8801 Baltimore National Park, Ellicott City
Mobile Phones
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“Visited this store and was helped by Christian who did an excellent job! Helped me with my plan and getting a new phone. Everything was quick and went smoothly. Highly recommend this store!”
“Generally pretty helpful to men. Im partially blind rather visually impaired. I need there help a lot.Thank you Boost mobile. The guy working there now its pretty cool. Matter fact I have to god there tomorrow. My Google voice command is mussing & Im unable to turn off my Bible Apps”
“AJ did a great replacing my battery and fixing my screen on my Ipad. It was fast and at a decent price. I would definitely recommend this to anyone who is looking to get their phone or tablet.”
“This place is very fast and efficient when it comes to fixing my phone screen. I have a toddler sometimes my screen gets broken often, but this place always makes my screen as good as new. And sometimes they have good deals.”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Dayshawn was very pleasant, patient, and made a challenging decision easy. He was very knowledgeable of the options for the android versus iPhone.i stuck with android Samsung 24 love it!”
“My iPhone 11 Pro got stuck in a loop showing the Apple logo, and I couldn’t get a quick fix from any nearby Apple stores or authorized retailers. Luckily, I found an AT&T retailer at where Terrance quickly identified the issue and checked my account. It turned out I was due for an upgrade, and Terrance expertly sold me on the iPhone 15 Pro and some great accessories, all under $100. He set up my new device in just 15 minutes, and I made it to work on time. Terrance at the Glen Burnie AT&T store was fantastic, and I'll definitely return for future service.”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“I had a great day at T-Mobile today. With a wonderful employee called Taleah, she is a wonderful employee! She spent 2 hours with me and help me set up my phone And reset my phone. I think Taleah need a big RAISE. and also Be PROMOTED. She is a very Smart beautiful young lady. Taleah thank you so much, and I wish everybody's like you. You are blessed. Keep up the good work.❤️❤️❤️”
9AM - 9PM
926 York Rd, Towson
Mobile Phones
“Shane Hancock Was Amazing went in to file a claim to get my screen fix left with literally a free phone and a free watch I appreciate you man definitely good at what u do ✊? give him a call”
“This is hands down the best AT&T store I’ve ever been to. Nayeli was incredible! She was patient, professional and friendly. She really knew all the products and plans and explained everything clearly. I am not the sharpest tech person- and she was so considerate and understanding. She went the extra mile- which is why I will always go to this store for all my service needs. Tevin was wonderful too. I came in the next day with a few extra questions and he couldn’t have been nicer or more informative in answering my queries.
Awesome experience!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Nice words?So I was at this location and randall'stown.And the person that helped me name is Hassan and he did a wonderful job of helping me.And I want to give him all the props I can on this sithat's good.I don't know that though”
“Took my mom here for an upgrade from start to finish ALEX was very nice humble and down to earth. Got a bundle for my moms new phone a case, pop, and screen protector. Very quick and easy process. Very grateful for ALEX today.”
“This guy is the most reasonable and honest person that I have ever come across in my life when it comes to any type of cell phone repair. More times than not same-day service while you wait!!!!!!!!”
“I bought my galaxy note 9 from this store and loved the service i got from the owner. She took time in understanding my current issues with my provider and gave me honest opinions and direction before I bought the phone. I plan to go back to buy phones for my entire staff at Sneaker Swarm”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“I have been a customer with metro pcs for about close to 8 years never had any problems with them especially the one on eutaw. Street in baltimore md. Everyone is so friendly and processional with everything they do”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“One of the best T-Mobile store there is. Customer service is top notch, and they provide you with all the promotions available without hurting your pocket. Best recommended in the area!!”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
“Syed helped out and was very patient as was I as it took over 2 hours for customer service to answer the phone to fix an issue. He’s very knowledgeable and would have had it addressed earlier if AT&T would have answered the phone. He kept a positive attitude throughout. Will be back if we have any further issues. And AT&T customer service main office, fix the wait time for dialing in especially when it is an AT & T store calling. I’m tired, I’m thirsty and shouldn’t have had to be here that long for something so simple. And Kudos to Syed for keeping me calm. Great employee.”
10:30AM - 6:30PM
Lower Level Store, 8627 Liberty Rd suite 1b, Randallstown
Mobile Phones
“I gave 5 stars to PINNACLE because it is all that was available. PINNACLE deserve more than five stars. She always there available to satisfy me, she will even go beyond her work to make sure that I am okay with the services. During this pandemic, I didn't feel like she was not open. Always talking smoothly, respectfully and with smile when it is necessary. Thank you my dear for your kindness and professionalism. Keep it up. Remain blessed IJMN ???”
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“We came in today because my husband's phone was broken and we needed a new phone and the woman who helped us was so nice even with technical difficulties she was kind and patient and very helpful. We will definitely come back for such amazing service”