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“Brian is the best manager I have met . He made sure I was properly taken care of, all my concerns were met immediately I walked into the office. If everyone was like Brian, the world would be a better place.”
“Friendly and professional customer service
Listened to our needs and directed us to units on 2nd and 3rd floor
Signed a lease for 2nd floor unit, but felt that the unit on the 3rd floor suited our needs better. We came down and Erik made the switch in 5 minutes, easily and uncomplicated.
Erik, we appreciate your help today and willingness to work with us”
“Your man Roy is a wonderful salesperson / manager. I downsized to a smaller unit and he made sure it was clean and move-in ready. Also I am pleased with the price. What's not to like?”
“I recently had the pleasure of using Extra Space Storage in the Takoma Park/Silver Spring area, and I can't say enough good things about my experience. From the moment I walked in, the staff was incredibly welcoming and professional. They took the time to explain all my options, ensuring I found the perfect unit for my needs.
The facility itself is immaculate and well-maintained, with climate-controlled units that provide peace of mind for my belongings. I appreciated the security measures in place, including surveillance cameras and gated access, which made me feel confident that my items were safe.
What truly set this experience apart was the outstanding customer service. The team went above and beyond to accommodate my schedule and answered all my questions with patience and clarity. They even followed up after my move-in to ensure I was satisfied with everything.
Overall, my time at Extra Space Storage was nothing short of stellar. If you’re in need of storage solutions in the Takoma Park/Silver Spring area, I highly recommend checking them out. You won’t be disappointed!”
“I moved in a Sunday. Imani was there alone, to help, and she was excellent. From helping me find the storage unit, showing me how to open it, she was extremely service oriented.”
“Crystal made my registration such a smooth process. She was thoughtful and walked me through everything very methodically. You can tell she takes pride in her work.”
“Akena is fantastic using customer service every time I am here !!! My past experience was not good at alll with other team members. Akena makes a difference at public storage. Thank you Akena”
“I am a first timer renter storage unit from the first phone call to the last I was very happy Tiffany was exceptional she walked me through the process from first day to my last
Keep up the good job
Thanks again!!!”
“This public storage is by far the best! The place is always clean and the staff members are very accommodating. I met Arturo, who was very pleasant and professional. He helped me with my request in a timely matter.”
“Today I had the pleasure of Kerry servicing me at self storage. She was the most pleasant sales women and the kindest most considerate person that I could hope to take care of my needs at Self storage. Definitely trust them with my things and would recommend there services.”
“I have to address this. The people below leaving a one star review are referring to Red Van Lines -30 N. Gould St. Sheridan, WY 82801. That company is a 3rd party moving broker.I also was about to leave a 1 star review because this is the company that comes up when you Google "Red Van Lines reviews." But this is not the company that I interacted with. Red Van Lines has almost 0 Internet presence, unfortunately. However it does come up on a Google search of moving companies, generically.Regarding THAT other trash company, they hung up on me when I refused to give them money before reading the terms of the contract, which they refused to email me before I put down a deposit. I'm glad the trash took itself out.”
“We had a wonderful experience with a long distance move. Everyone we spoke to was very helpful and communicative. The delivery was extremely quick (only a few days) & we were really happy with the process.”
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“Use these guys. I had 2 pick ups, one in DC, one in MD and the final delivery in VA.
They were precise, efficient, flexible, professional, reasonable, courteous and they did it on a Sunday!”