NIH Federal Credit Union provides great customer service and a smooth process for accounts and loans. Employees are described as wonderful, friendly, incredibly helpful, and knowledgeable, making stressful procedures enjoyable. Service is very responsive over the phone, and in-person visits feature friendly greetings and efficient service. Paperwork is super easy, often handled via email, with helpful options like delaying payment beginnings. The overall experience is highly recommended, with staff exemplifying perfect service and creating a positive, laughter-filled environment for members.
Morgan Barker is a wonderful employee!! After 5, yes 5, frustrating phone calls to NIHFCU she was a breath of fresh air and exemplifies what customer service should be. Promote Morgan she will be a great supervisor/manager!
October 2024
Always get great help from Silver Spring Branch. Waqar and Oumou are always help full
September 2024
I had a great experience at this branch. Waqar was very friendly. My account was opened smoothly and was completed in short time
