DARCARS Automotive Group provides a mixed customer experience focused on vehicle sales and service. Many reviews highlight amazing and great customer service from the sales teams, with customers noting they were able to get exactly what they wanted. The shopping experience is described as great overall, with staff praised for being accommodating, helpful, fast, effective, and for walking customers through everything from start to finish. This leads to strong loyalty, with customers stating they will return every time they need a car and will recommend the business to others. However, the service department receives more critical feedback. While the work done is considered good and the service center staff are nice, significant problems with wait times exist. Customers report long waits even with an appointment, taking a half hour just to get checked in, and feel invisible due to insufficient staffing and cashiers who wander off. This inconsistency results in a service experience that is sometimes frustrating despite the quality of the actual mechanical work.
Soojith and Orish provided me with amazing costumer service and patience in the process of purchasing my new car! thank you guys!!
December 2024
Thank you Hugo Cantero, George Sparks, and Kahlil for great customer service and walking us through everything. Amazing job you guys. I will be coming back every time I need a car.
August 2024
I had great experience. The sales explained all options and answered all questions
