We had a horrible experience with Truist. We have been customers for over 30 years, but they tried to rip us off in a rollover of a CD, dropping the rate from 4.25% to 0.01%. No, that's not a typo. Avoid this bank at all costs.
January 2023
I called them last week. The person who answered the call was very rude and careless. And she did not care to listen to what I said and then told me to wait because she had a customer.
January 2022
I called them last week. The person who answered the call was very rude and careless. And she did not care to listen to what I said and then told me to wait because she had a customer.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.