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“Our go to for our lexus car oil change and tire rotation with Andrew. They also did our 30k miles routine and bought new tires at 55k miles. A one stop shop indeed. Best price in the area. They are open on some Saturdays for appointment only. Parking can be tough but the service is exceptional!”
“Best mechanic shop! From front of house to the most honest mechanic in the business. I’ve been a loyal customer for 32 years. Most recently I had a used car inspected and I am glad I did. The golden gears team found some issues that the dealer ended up fixing. Thanks golden gears!”
“I am very satisfied with Paul and his crew.
Mechanics gets a bad rap these days, but we are very fortunate to have found this particular Auto shop that is reliable and honest to its customers. I will have this shop to service all of my vehicles from now on PERIOD!!!!!!!”
“I've been servicing my Volvo here since 2023, and I couldn't be more satisfied. The team is transparent, reliable, and professional. Their pricing is fair, and the quality of service consistently excellent.”
“I've been taking my lexus rx to mq for the last few years. Minh is quick, does a good job, and priced fair. No upselling, just straight forward, honest service.”
“Kevin gave me some advice I'm working through to see if it resolves one of the issues I have. Looking forward to seeing how it does before heading back out for actual service.”
“Because I am still driving my 1998 S-70 Volvo, I needed to find a service provider who knew about older Volvos and could trouble shoot. Volvo specialists is pricey but (particularly if you have an older car), they do exemplary service on older vehicles and they keep me on the road.”
7:30AM - 5:30PM
16077 Frederick Rd, Rockville
Oil Change
“I took my Honda Odyssey in for a state inspection. Unfortunately, it didn’t pass but they were able to fix it the day of the inspection and get it to pass. Military discount was greatly appreciated. Thankful for the communication and photos shared to help explain the problem. We will be back!”
“Jin was extremely helpful and accommodating as I needed the tires asap. He was very knowledgeable with tires and got the job done quickly. Thanks for your help!”
“Phenomenal service at NTB on Hungerford. The staff in the shop is wonderful
Sophie keeps a wonderful store and the service manager William was phenomenal very knowledgeable. Would definitely recommend this location to friends and family”
“I had a pleasant experience getting my car’s safety inspection here! I was not recommended any fixes and he fit me in the day I called. He also went through the items on my car and how much longer he expects my brakes to last. I will be going back!”
“Excellent team, friendly and knowledgeable technicians that’s customer oriented with a focus on taking care of the vehicle. No claim of unnecessary service, executed what the customer request and recommended what the customer forgot. The manager and staff worked as a cohesive team that got the job done expeditiously ? I will definitely repeat visit ? Highly recommended ?”
“The Chevy service department in Rockville is amazing. Chevy cars and the dealership are terrible but the service center is unbelievably good. ? I've had nothing but bad experiences with the dealership and the car I got from them but at least the service department has been nothing but helpful. From the front desk to the work they do on the cars and the constant updates they give you. My only upside to getting a Chevy is that at least the service department has done a great job and gave me great customer service every time.”
“Pleasant experience and friendly service. Warning they will try and upsell you on the synthetic oil (although I do feel my car runs better). It took 2 hours to get an oil change (so not the fastest service) but I had an overall good experience as a solo female patron.”
“They did a very good job giving me a oil change also change my air filter for the ac and the for the motor vacuum. They dont take long to get it done. After they finished my car feels a new car again with fresh air filter.”
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“We have been taking our cars to Gary and his team for several years now. They have never failed to provide uncomparable service, with fair and clear rates, as well as detailed descriptions of proposed work. And most importantly they keep track of what our car services our car has had done and what it needs and have always kept an open line of communication via phone text and email.
Here's another small but huge thing for me: a few years back my daughter and I were on vacation and had an issue with my car's starter. We were 4 hours away from Preferred but I called them anyway. I spoke to Todd (a dream!) who quickly diagnosed the issue over the phone. Because they keep such accurate records of our vehicle he was able to tell me when that part had last been addressed and explained why it may have been an issue now. He even offered suggestions for how to find a reputable shops for the repair as well as parameters for a fair pricing.
How is THAT for service?
We have referred many friends and neighbors to Preffered and will continue to do so. I cannot say enough good things about them.”