“Excellent and efficient service for passport renewal! It literally only took us 15 min from entering to exiting that included photo taking and document checking and payment. Very impressive!”
“I can't say enough great things about Luz and Arti. I came in with my wedding invitations, and they were so helpful with figuring out the stamps and the best way to ensure my lumpy envelopes would be mailed safely. I am so grateful for their time and kindness.”
“Thao was very courteous and kind. She was the exact opposite of mean people at Potomac Falls. Will always go to this location in the future for any passport or other shipping needs.”
“Staff here are friendly and helpful. USPS is challenged by its scale and the complexities of modern logistics which results in a less than ideal - and expensive - customer experience. But I feel I need to cut some slack for all the good things USPS does.”
“I had an appointment for my passport and EVERYONE HERE WAS LOVELY AND HELPFUL AND PATIENT. I WOULD COME HERE AGAIN! I’ve been to other post offices around the area they are disrespectful and inpatient. Here if you had questions they answered them and helped.”
“This post office is super quick and efficient. The people who work here are very nice too. Definitely would go to this one if you are shipping anything! I ship all my packages here and they process them very quickly.”
“I had to ship a package that I myself was confused about how to best pack. The guy at the counter was super helpful and ended up saving me money even when he had the opportunity to charge me more. The post office itself is also very cute aesthetically.”
“THIS USPS HAS THE BEST SERVICE EVERRRRR??❤️❤️ THERE IS SO MANY USPS IN THIS CITY BUT THIS ONE HAS THE BEST STAFFS!! SO FRIENDLY SO HELPFUL! ? WE ARE FROM THE EMBASSY AND THEY HELP US A LOT! THANK YOU!!”
“I love this post office. The workers there are so nice. The Merrifield location literally kicked me out because they could not get my fingerprints to work and the staff at this location were really patient and save me. Thank you!!!”
“Shawn or Sean took care of me late today to send food to my brother overseas in the military. He took time to walk me through the process and helped me multiple times making sure it was sent to the proper place. God bless him he even stayed open after five to make sure it was sent that same day.”
“Pleasant, efficient staff. Experienced with international mailing forms/requirements. Small shop, but we’ll-stocked. Long waits only on tax filing days & right before Xmas when people are mailing gifts.”
“The person working the desk was so cheerful and kind! This was no small feat, I am sure, since I visited near closing time on a Friday.I brought in a package to ship with duct tape on it, which she informed me was not allowed. I would have just left and come back another day, but she said someone else had left a roll of tape behind and I could use that. This is obviously not something that is always available, but I feel thankful that someone left tape behind and that she thought to offer it to me!”
“I sent a priority envelope to my grandson for his 10 birthday in Olney MD, but he never received it. I tracked it through their 800 # and eventually found out it was delivered. After some general call backs from agents Kelly from the Olney MD office retrieved the package. Thank you Kelly so much!”
“Was in and out quite quickly and the lady that helped us was very helpful with any questions we had. I noticed she took time helping customers in front of us without rushing them and educating about certain facets of postal shipping currently whether it be price or which countries had restrictions in place”
10AM - 4PM
4005 Wisconsin Ave NW, Washington“For the June 19 holiday at this location, the lobby is open for self-service only. The counter is closed, no staff members. The USPS barcode scanner seemed not working, it kept saying invalid code.”
“Seon was super nice and helpful, I’ve never had a good experience at any postal service but she went above and beyond in her job. There was another lady working with her that seemed very helpful to the clients, didn’t get her name though.”
“I missed a signature-required delivery while away, they (staff at this location; fifteen minutes before close, at that) were super cordial and apologetic that it was taken for delivery again after I’d requested to pick it up, and they were very forthcoming and transparent about when it would be delivered so that I could make it home in time to receive it. They even called the delivery driver to see if the package would be dropped off or taken back on that business day, “just so you know what to expect.” I couldn’t ask for better customer service.”
“This post office does allow you to hand cancel your wedding invitations or anything with a wax seal. They give you the stamp and you stamp them all and place them in a bin. Was quick and easy.”
“This post office is small and I enjoy coming here. The staff are very friendly and very knowledgeable. They were able to assist me in choosing the appropriate product for my needs, which I can't say always happens. Specific kudos to clerk number 14.”
“This 5 star review is for Lauren.I’ve been to this post office several times, and my experience today with Lauren was exceptional! She was very helpful, friendly, and ensured I was charged the right amount for stamps. Apparently I had been overcharged for stamps the previous times I came to send my wedding invitations internationally and locally. I appreciate that Lauren informed me of the international stamp, which was not mentioned by other employees the previous times. (The other times I was overcharged by at least 50 cents for stamps to send my wedding invitations internationally, and overcharged by 40 cents to send wedding invitations locally.) A note to management, please ensure that all employees let customers know of all stamp options and to not overcharge.I do appreciate that at every encounter with different postal employees, all employees hand cancelled my wedding invitations.”
“Kind employees. Every time I have come in they have gone out of their way to help me. Today, Sarah helped me find a box and was very helpful and responsive to my questions both times I came in to ship items.”
“Might I suggest having a separate area for people to browse stamps vs. At the counter it holds the line up for someone to essentially continue shopping while there are others ready to check out.Additionally, having markers available to write with instead of just ball point pens. A lot of packing material does not allow for markings with ball point pens nor does tape. Feel like it would be common sense to have markers available but apparently not.”
“4/14/2024. We checked the website, and it said passport walk-in hours from 0400-0430PM. We showed up and were told it was not updated on the website. However, Michael happily helped us out without having an appointment! Michael was accommodating. He helped us out with a big smile!Michael, if you’re reading this just so you know you’re appreciated!”
“Even when it's super busy, I've been greeted by staff in a friendly and helpful way. And when I've used the kiosks for mailing packages, I usually don't have to wait, or not wait long, before using.”
“Had an exceptionally positive experience with Zaon "Z" Quarles. He was able to locate a missing package that I sent from my business and quickly had it delivered to the proper address. After dealing with so many people on the general customer service line who didnt seem to care in the slightest, I received a call from Z. He completely changed my perspective and made this negative situation into a positive opportunity. He seemed genuine and legitimately wanted to help.If more employees for the US postal service had a positive attitude like Z and were more thorough with customer inquiries, then people would trust USPS way more with their mail/packages.”
“I never get the name of the postal worker. Every time I've been to mail my packages he's very cordial with a pleasant attitude. Not to mention my packages are always delivered way before expected.”
“I HAVE LIVED AND WORKED IN, NVA, DC CITY , DCNW, KENSINGTON, SPRING VALLEY, ROCKVILLE, BETHESDA PROPER AND N BETHESDA AND OFTEN HAVE BEEN TO DOWTOWN DC MAIN USPS & MANY OTHERS, IN MY CONSIDERABLE EXPERIENCE THE MOTOR CITY POST OFFICE IS THE ABSOLUTE BEST IN THE ENTIRE AREA FOR IT'S SERVICE, IT'S EFFICIENCY, CUSTOMER CARE, KNOWHOW, PATIENCE AND OVERALL ATTITUDE AND SERVICE BEYOND THE NORM.
WHOEVER WROTE NEGATIVE IS LONG GONE ; NEEDS TO RETURN, BE SURPRISED AND APOOGIZE AND UPDATE REVIEW!!!!!!!!!!!!!”
“Monica and Alexis at the Potomac post office are amazing and went above the call of duty to ensure a stressful situation was less stressful and done properly. Thank you to both of you ?”