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“I am not a customer of SECU. However, I have a family member who is and I was with her today. I witnessed great customer service about 1 min ago. A SECU Employee came out to greet one of her customers saying she just met his wife and talked to him for a second. During her exchange she picked up a discarded water bottle and threw it in the trash. She waved to our car coming and going. She represents great customer service to her customers through going the extra mile and she showing pride in her work place by keeping the outside beautiful. Thank you Ma'am - Please keep shining your light.”
8:30AM - 5PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”
8:30AM - 4:30PM
One South St, Baltimore
Credit Unions
“Thank GOD for Ms Rita with the MLK Branch of MECU!!! She is absolutely Amazing. Beautiful and Gorgeous and her insides outweighs her outsides. You want to be helped. Go see HER!!!!!”
“I absolutely love this branch for more then one reason. My bank card got compromised and I stopped at this branch. John assisted me with such accuracy and enthusiasm, making me feel as if I was the only customer there that mattered. Before i knew it, he was done replacing my card and I was on my merry way. Thanks guys!”
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
“Our experience has been great at this branch, the staff are very friendly and always help us in a professional manner. Sometimes there is a wait but that is expected--we never make an appointment and don't feel the wait is too long.”
“On April 13, 2024, I obtained a loan for a vehicle from SECU in Owings Mills and Ms. Lana Sapojnik, Member Advisor provided outstanding customer service. I have dealt with Ms. Sapojnik numerous times over many years concerning financial matters, and she is very knowledgeable, courteous and professional. I highly recommend the SECU in Owings Mills and Ms. Sapojnik who is also very nice.”
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
“I've been with first financial for over 10 years. They are very friendly, nice, and helpful. I have home loan and auto loan here. I've never missed a payment and they allow a 15 day grace period past the due date. The only negative is the collection people start calling me with a very serious tone 3 days past the due date when I have a 15 day grace period. This would be my only negative comment about this bank, especially since I'm very reliable and never miss a payment. Otherwise, great and helpful people.”
9AM - 5:30PM
5910 Baltimore National Pike, Catonsville
Credit Unions
“Arrived at the bank 15 mins before close and desperately needed an important document...Katrina Lockett completely went out of her way to help me and get everything sorted out before closing. Her customer service was outstanding!!”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
9AM - 5:30PM
8700 Liberty Rd, Randallstown
Credit Unions
“A slight issue due to miscommunications but branch management at this location personally called me and offered a solution the following day. Amazing staff and management. Very pleased and satisfied with the quality of customer service and support. Thank You MECUUpdate:Randallstown branch GM was such an amazing person. He was very kind and helpful towards my family. Took care of what he promised. Highly recommended this location.”
8:30AM - 5PM
301 E Baltimore St, Baltimore
Credit Unions
“I see so many bad reviews on here, but I’ve had a great experience with MECU since I joined in 2015. Interest rates and rewards are among the best around. I had a recent instance of fraud that was frustrating and took a number of calls to resolve, and ultimately I had to go in-person. But it was taken care of; and every MECU representative I spoke with was friendly and helpful (vs the Visa reps that were also involved). I definitely recommend this CU.”
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“I have nothing but great things to say about PBCU. Their professionalism is unmatched. Great customer service is given within the branch as well as via email. Olga Ramos has assisted me multiple times and is always prompt and professional. She's very personable and I'm always happy to see an email from Olga : ). Very pleased to be banking with PBCU.”