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“I’ve worked with Bruno’s for years and today they surpassed my already high expectations . I had a unit that I inherited from a prior owner (did not buy it at Bruno’s ) that seemed to be having trouble . I was adamant I needed a replacement but they walked me through trouble shooting and i was able to keep the unit running . Very classy to do what’s best for the customer . Great guys”
“These guys are the best! I brought a Dyson DC15 into them that would not power on. It turns out the power cord was bad which they replaced. It had another weird issue where the beater brush would not engage when the power button was depressed. Guy who is the owner figured out that one of the power switches that controls the brushes was wrong. The Dyson schematic for this had the wrong part number listed. He replaced that switch with a momentary switch and now the vacuum works perfect. They are very fair with their pricing and they stand behind their work. They also explain things to you first before doing any repairs. Highly recommend them.”
“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”
“Online inventory was very accurate, save lots of time online navigation with product location shelf and they were very accurate. I was able to get in and out and checked out within 15 to 20 minutes and on my way to my project.”
“Friday i had visited Home Depot and Joy was definitely a joy. I had trouble locating some must haves outside of the flooring section for my new home and she stepped right up to help! She explained to me she had just started working there but I would not have known by how confident she was & she was willing to answer all of my questions. Thanks again Joy!”
“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”
“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”
“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”
11AM - 6PM
8200 Belair Rd, Baltimore
Appliances
“Tyre thank you for your help and knowledge! You’ll definitely see me come in often for my furniture. My family loves the new mattress! Thank you!!! Definitely recommend”
“This is the best place for parts known to man. Make sure you know your appliance model number, plug it into their website, and you should be able to get your parts drawing online and order it. Multiple locations allow you to arrange pickup at your convenience and save the shipping costs. It works so easy and has for many years b”
“I visited the Parkville store yesterday , found a dryer in my price range. Staff was great from the time I walked in the door, even the same staff member recognized me when I came back the same day. She explained everything I needed to know from the delivery fee and the date it will be delivered. Dryer was delivered the next day (today) as I was told. She didn’t pressure me into buying anything. I thoroughly inspected the product inside and outside before I brought it. Dryer had a minor scratch on it, but I really didn’t care its a used dryer of course its going to have minor scratches long as it work properly I’m aye okay. My dryer works great for a used dryer I have no complaints. Definitely be back in the future.”
“A very nice place to go to have your Luxy fixed! If you need another vac, that is the place to go to..its like finding yourself in a candy store with all the sweets( vacs) available. You can literally take it for a test run...in the store that is!:) Great customer service !!!:)”
“I use to go to rent-a-center, but they were a joke. At Aaron's you pay monthly! Love this place!! Most of the things in my house come from their. And I owe them.”
“Looking for a Diablo Core Bit 2 9/16 with a 13 inch Core Bit extension looked it up online show me exactly the location where I needed to pick it up ran into the store. There was no waiting in line went right to the self check out and on my way to the job site.”
“Julian arrived at the time promised during his confirmation call. He was considerate of the fact that I was working from home during his visit. He promptly diagnosed the issue with our dryer and offered an additional service that was needed. The repair was completed way quicker than I expected and he was in and out in no time so that I could get back to my regular routine. I appreciate his professionalism and we are so happy that we don’t have to purchase a new dryer! Thanks again Julian!!Service: Dryer repair”
8AM - 8PM
9955 Pulaski Hwy, Baltimore
Appliances
“I did a curbside pick up today. Justin, the associate who brought out my order did a great job making sure everything was correct. He really went the extra mile to make sure that I got exactly what I ordered.”
“Hey i don't know what the store is like but am sure they are nice people just trying to hang in their like the rest of us i will update this after i go their tomorrow to get a top loader washer machine I'm sure everything will go well . Edit Ok we got the new washer machine unfortunately it sprung a leak but they replaced it the very next day with a even newer washer. Me and my dad love the new washer machine. Loved the service too they are very nice . ?”
8AM - 8PM
1971 E Joppa Rd, Parkville
Appliances
“So I just left Home Depot and we had, hands down, the best customer experience I have ever had! I had to stop and take the time out to recognize Dre (spelling?). We were walking around trying to find weather proofing for my son. He was so upbeat, positive, and greeted us with a smile and asked how he can help us! He was super knowledgeable and helpful knew exactly what would help us with our weatherproofing issue. He did it with a smile and you could tell he enjoyed his job of being helpful and cared. This is SO RARE today and he should be recognized for his outstanding, seamless, and amazing customer service. He provided one stop customer service at a very busy time of the year and on a very busy Saturday. He took the time and didn't rush. Again, all the while with his positive upbeat, energy, and smile and willingness to actually really help!!! After we had all of the things we needed to solve our issue, he said is there anything else I can help you with, now who does that nowadays! It was so refreshing!!! He should be modeled throughout the store. I have management experience and I would promote him and do what it takes to retain him as a star employee! Also, while he was helping us other customers stopped and thanked him again for another time that he helped them!! Obviously another amazing customer experience by Dre. THANK YOU Dre, keep being amazing and thanks so much for your help!”
8AM - 8PM
6415 Petrie Way Rd, Rosedale
Appliances
“This is a really nice Home Depot. It's much bigger than the one to the south, which is where I usually go. Excellent selection of lumber and power tools. The store is on the larger side too which makes the displays a little bit more roomy. Lines were fine. I got what I wanted and was in and out in only a few minutes.”
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“I stopped by to look for a TV. I had done a little research but hadn't decided on a particular model. I was assisted by Ben Kelley and what an amazing asset he is to that store and to the customers. He took the time to show me different TV models and did comparisons so I could clearly see the differences in the models and how they worked best for my needs. Ben was also extremely knowledgeable of the different brands and technology used in the TVs. He took the time to answer all of my questions and I never felt rushed. He helped me pick out a mount and other items I needed.
He was a pleasure and I was very fortunate to be assisted by him.
Ben provided a wonderful customer service experience!
I'll definitely be returning.”