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“Evan was so fantastic helping me with my many (many!) phone problems. He talked me through the entire process. He helped me figure out the best phone plan for my family. He also talked me through all the options for a new phone for my daughter and then he helped me set the entire phone up. He made sure that everything transferred just right. This was a very complicated situation and Evan made it so simple. I really appreciate the time he spent and he was very patient answering all my questions!!! I highly recommend this store and big big thanks to Evan!!!”
“Tooba
Very understanding and attentive. Completed fulll diagnostic program and explained each step. Tested the necessary parts and consulted HQ for additional tech support. Eventually arranged for an exchange at no cost and explained the next steps for the receipt and exchange of the phone. Very pleasant and excellent service. Will certainly recommend Tooba to potential customers.”
“I came in the store needing a phone really fast and Ronald made sure I was in and out with the Best deals that he had to offer which was letting me leave with a new charger box new iPhone case and the screen protector he also was very helpful with letting me know how much I had to pay monthly and what I would pay in store before I even decided on which iPhone I wanted”
“Great personality and didn't wanna charge mefor cleaning my charger when I was about to buy a new phone because my phone in my head was done for had to give a 20 tip”
“Josh was excellent. He walked us through the process to update my iPhone 7plus to a iPhone 13. Josh explained everything in detail and took his time explaining it. He thanked me for my Veteran Service which was nice.”
“Adrian & Keen were outstanding help with creating my wife’s and I new line and Wi-Fi router. If anyone’s looking for a great T-Mobile store we recommend Damascus location and ask for them.”
“Darryl was my store representative and he was more than helpful! He made the experience effortless with his positive attitude and efficiency. I couldn't be more satisfied with my visit!”
“Today I visited this store to get assistance with a claim for a lost device. This is the second time I came to this store for assistance, and both experiences were incredible!
Danny was the Verizon Rep who helped me the first time I visited this store on Spectrum Drive. He spent an incredible amount of time helping me to understand how to use all of my new devices. He was patient, understanding, and extremely professional.
Today, I worked with Logan, a second Verizon Rep at this store who helped me to file my claim with the insurance company. It was an extremely difficult process for me to do at home. Logan called the insurance company directly, and he helped with every single detail of what needed to be completed in order to file the claim.
In addition, Logan and Brandon (the Verizon store manager) went through my Verizon account, and they actually managed to lower my.bill each month!
I cannot recommend this store more highly for service! I taught business education and the marketing program in the Frederick County Public Schools for 39 years, and I always stressed to my students the importance of providing excellent customer service in the business world.
These three gentlemen exemplify “outstanding customer service”! They are exactly the type of employees I encouraged my students to be when they entered the work force.
They are outstanding role models for other Verizon representatives! I highly recommend this store to any customers who need help with anything at all related to their Verizon account or their devices!
You will never find a Verizon store anywhere in the State of Maryland that will provide a better experience! ✏️???????”
“You get what you give, he was patient, kind, and funny. One of the best Verizon in store experiences I have ever had and one of the shortest in store durations now that I think about it as well.”
“Our experience at this location was excellent! We had questions and concerns from previous customer service representatives, where Neisha went above and beyond to help resolve these issues. Neisha multitasked, prioritized, and customized our experience. Neisha was not only dedicated to our plan as customers but was eager to problem-solve in a timely manner. This service was exceptional! We are thankful for Neisha’s dedication to T-Mobile.”
“I love this Target because it's clean, and stuff is organized. They are well staffed. Employees are kinda helpful and friendly. They get you in and out quickly. They don't force you to do self check out. Yall know I cringe at that. It's not my job to do your job, Target! I have 0 patience for using a register, and no I have 0 patience to wait to get the check out monitor to help. Here they have registers open at least 3!.Fitting rooms are clean, and organized. I never have to walk in and see a messing room.They do price adjustments if you see something cheaper elsewhere without giving you a hard time. They keep their parking lot clean. I rarely see carts scattered all over.”
“This is one of our fav Walmart to go to in hoco area. Always well organized and most of time Clean. Well stocked for seasonal occasions. Convenient location, ample parkings, Close to restaurants, pharmacies, dry cleaners, coffee shop and other amenities.”
“New in town and this Wal-Mart is friendly and so convenient. They had everything we needed and of course those Walmart prices are unbeatable. Overall impressed with the quality that was here when I came shopping.”
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“This was the best version store experience I’ve ever had. Both associates were helped and patient. They took time to explain everything and went above and beyond with customer service. Highly recommend!”