Auto Parts in New Carrollton, MD

“While I never actually had any collision work performed, insurance totaled my car, before it got to that point, the manager, Andrew, and customer service rep, Lilli, were extremely helpful with my situation. Andrew explained moof the process and what to expect my own insurance company did. Lilli was always pleasant and helpful whenever I had questions. If I need bodywork done I know where I will go!Service: Body & Trim”

“After experiencing a lack of communication and customer service at another dealership, I made the decision to give Darcars CDJR of New Carrollton a call. I believe it was one of the greatest decisions I've ever made. Kevin and I had a conversation where I shared what happened at the previous dealership. His tone indicated that he was sincere and worked diligently to ensure customer satisfaction. After sharing my frustration and what I was seeking, Kevin asked me to give him a few minutes and he would come up with a solution for me. Did Kevin come up with a solution? The answer is a resounding YES! Kevin exceeded my expectations. I was searching for a 2023 Jeep Compass but ended up purchasing a 2024 Jeep Compass, thanks to Kevin. He advised me to come the following day so that he and Aaron, his manager, could get me into my new car. The dealership's process was flawless, quick, fast, and easy. At Darcars, I had the pleasure of interacting with Kevin, Aaron, and Tiffany, all of whom are incredible. Darcars CDJR of New Carrollton would be my top choice for anyone looking for a vehicle. I guarantee that if you ask for Kevin, you won't be disappointed!”

“Went in to find a few parts for my car and was helped by Carlos. He had excellent customer service and was patient while answering every question I had. He was able to find everything I needed.I've had bad experiences with auto parts stores before but i'll definitely be returning to this location.”

“My recent buying experience at Darcars Jeep New Carrollton was one of the best car buying experiences I've ever had. This was the 25th vehicle I've purchased in my life and was better than my prior excellent experiences with Mercedes, Acura and Infiniti. My initial contact was with sales person Caesy Rivera by phone and he was very informative about the Darcars pricing strategy and verifying the 2020 Grand Cherokee High Altitude (w/5.7L Hemi) I was interested in was available. I was unable to travel the 1.5 hours to the dealership till this past Friday (9 Oct). Upon arrival and after being introduced to sales managers Frankie and Tim, Caesy explained features of the vehicle (this was my first time driving a Grand Cherokee) and the basic outline of where we were going on the test drive. The Grand Cherokee was quite impressive. Upon return to the dealership, Caesy provided the dealerships initial sales write up. I was impressed with their first offer on the F150 I was trading in. The Darcar sales price of the Grand Cherokee was quite fair based upon my several weeks of research. After a brief discussion with Frankie (Semper Fi!), we were able to come to an acceptable compromise on pricing of both the Grand Cherokee and my F150 trade in. This occurred in less than 5 minutes of start of negotiations! Amazing!!! To add more greatness to this transaction, when I met with Andrew in F & I, he was prepared for me, had pertinent documents laid out and explained extended warranty options. I already had pre-approved financing with my bank, so that merely streamlined the process. Andrew was very professional - as are all of the folks I interacted with at Darcars New Carrollton! The vast inventory selection (they were the only dealer within 75 miles with Hemi powered High Altitudes - and they had four of them) and wonderful sales professionals at Darcars New Carrollton certainly made my 1.5 hour drive each way well worth the effort and time invested.”