The Verizon store in Laurel provides an exceptional in-person wireless experience. Customers report it as one of their best experiences, with staff immediately greeting them upon entry. The wireless sales consultants are described as incredible, phenomenal, patient, very informative, knowledgeable, professional, pleasant, quick, and efficient. They ensure customers understand the whole process and help pick the best device for their needs, answering any questions. Assistance includes upgrading phones like the Apple iPhone or Samsung Galaxy, setting up new devices like an Apple Watch, and handling issues like a malfunctioning phone. The staff is proactive in researching problems and coordinating solutions with insurance services to achieve a victorious ending, even for issues occurring out of state. The store atmosphere is great and sometimes quiet, allowing for quick service. Customers leave feeling very good about their purchases and report getting great prices with trade-ins. Many express they will definitely come back, being very happy with the experience.
Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me. Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .
June 2024
This was one of the best experiences I've ever had. The staff immediately greeted me when I entered the store. The person that assisted me Al Jackson was incredible. He was patient and very informative. He made sure I understood the whole process. I left feeling very good about my purchases. Kudos!
March 2024
Had a great experience AL was very good knowledgeable and professional he sets a great atmosphere will definitely come back
