“Lauryn was extremely helpful and attentive while getting new phone purchased and set up. The manager Banky was terrible and was sitting down making the other employees multitask by helping multiple customers at once. Did not greet anyone.”
“This Bruno guy there is so experienced on phones. I have called customer service severally because l couldn't receive or send text messages from my phone, all to no avail. But within 3 minutes, he sorted out that problem”
“The serviceHere is amazing, the store manager Deon is amazing the staff is friendly and knows all the answers. Do yourself a favor and come to this tmobile store.”
“I have been here 3times and is the best Metro Store ever .The customer service is amazing and the combo I got for adding my daughter to my line was very reasonable ????she love her Samsung phone ✌️”
“On Feb 7, I visited the Verizon store in Laurel, MD, because my daughter’s (Cay) phone was displaying a solid ‘green screen’. Cay was in Louisiana (LA) on vacation with a non-operable phone.A pleasant saleslady (I didn’t get her name), served me. I shared the info and asked how can Cay get an immediate phone fix in LA. The saleslady proceeded with researching the issue and discovered this was a known issue. Since we had insurance Asurion was contacted.The Asurion operator, contacted the Apple store in LA for an appointment to get her phone fixed. The store didn’t have any appointments until the following week. The operator continued searching for a place that could do an immediate fix. She contacted uBreakiFix in LA. They had an opening and got her right in. Cay’s phone was fixed! The best part is because she had insurance, the cost was $0.A HUGE “Thank You” to the saleslady in Laurel, MD and the Asurion operator for working together for a VICTORIOUS ending!”
“Joey Reese provided excellent support to my husband and so during a recent visit. We needed to reactivate our account that was on military suspension when the Sprint to T-Mobile merge happened. Joey was unfamiliar with the process, but he listened to us and willing to call customer service for us to understand more. After a few long minutes he came back out to tell us that it was going to be noted on the account and the bill that we were erroneously charged would be voided.If Joey had not been able to accomplish this for us, our business with T-Mobile would have been done and so would have went with another provider, but thanks to him I will continue to be a customer.I hope that the store sees this and Joey sees this to know that he kindness and patience made a huge difference for us during this holiday season.Respectfully,Sandra and Ian”
“I would definitely recommend this place! They are quick and efficient when getting my new tags/title done. They are extremely kind and seem to have everything in order. If you don’t like spending an hour at the MVA come here and get it done in 20 minutes.”
“I visited this store on Sunday, August 11th. I had been to another Metro PCS stores on Route 197 in Laurel MD, when I decided to give this place a try. After my interaction with the staff at the other store, I was desperate, frustrated, losing hope and pretty much had decided never to deal with Metro PCS again. I arrived and there was one, lone person there, Angela. Right away, I noticed how patient, friendly and helpful she was, so I began to hope. By the time she got to me, she was knee deep with customers. I volunteered to wait for the next customer, since my problem was complicated. Undaunted, Angela greeted me warmly and began to work out my problem. All the while, she was talking to the lady behind me in Spanish and assisting her, as she continued working on my phone. As I expected, my problem took some time, but thanks to Angela's patience and persistence, my problem was resolved rather timely, as Angela multi-tasked and took care the two customers behind me in line. Angela is amazing! Before I came, I was DONE with MetoPCS. The staff at the other store was unprofessional, unhelpful and uninterested in the problems I was having with my phone. They made no attempt to assist me and quickly dismissed me (even though I was the only customer in the store.) But, thanks to Angela, I am enjoying my phone and I now have renewed faith in MetroPCS! I will return to THIS store again and again because of her. She deserves a BIG raise!! She handled every customer with courtesy, patience and did not allow the pressure of the day to compromise her professionalism. THANK YOU, ANGELA!”
10AM - 8PM
14925 Baltimore Ave Ste 102, Laurel
Mobile Phones
“The Ladies were very courteous. However, the issue with my Device (Voicemail) couldn't be re-established. Apparently, the system is constantly down and therefore I can't receive voice mails. I would like to have a Device that is fully functional, not partial. Yes, I'm old school and utilize this service. Please help!”
“Everyday when i came to metro PCs in Laurel contée Rd , i always 100% satisfied with Mr Carlos , for me i give him 10/10 survey, thank your.Mr Carlos is the best.”
“I got what I wanted but can't give 5 stars because the representatives there could not explain convincingly about another product I wanted to grab. In all, they were good”
“Amazing patient and understanding staff I have been a customer for well over 6years and plan to continue to be one....well done for excellent above and beyond customer service ...thank you Sir with the awesome Beard...you rock”
“The target location in Laurel is clean and is usually fully stocked of items. This store is extremely crowded on the weekends and I would suggest shopping here during the weekdays or doing drive up services for your convenient. This location has several convenient drive-up spaces for those who have the target app. I usually wait no longer than five minutes at the most for my items, especially when I tell the app I'm in route. The drive-up app is the best feature ever.”
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“I went into Wonder Wireless for a new screen to replace my cracked one and Felix was just top notch all around.Professional, very experienced, pleasant, was able to replace the screen while I waited and charged me a reasonable price for the service.As a black woman, I was so pleased to see it was a black owned business that I could support, I also replaced my screen protector as well as the phone shell while at it! My cellphone feels brand new.Go to Wonder wireless for all your wireless needs, it will be worth your while.”