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August 2024 by Vanessa Flores
I have always rented cars from hertz in this location never had a problem with them until the charged me 401. For something I didn’t do they said that the car had a smoke smell to it but nobody smokes. I called to see what was the charges for and they had me on hold for a hour and 45 min and nobody ever came back to pick the call up. When I told them that nobody smoked in the car and that I had my kids in the car with me they said they couldn’t do anything but charge me that. After years of renting here this well be my last time and I’ll make sure my family and friends don’t rent here ever again!!!!!!!!! Paid all that money for something I didn’t do is crazy.
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August 2024 by Alpha Sylla
Thank you for the worst rental experience of my life. I will never rent from you again.
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July 2024 by Adil Saeed
Car was dirty
Car smelled bad
Seats had stains
Car wasn’t filled up
Wouldn’t provide me with another car
I had to ask them to vaccum the car because it was so dirty
Tire pressure was extremely low, I had to go to a tire shop and had to get air filled up in the tires
Stay away from this place
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July 2024 by Tece S
Hertz as a company in whole is unreliable and unprofessional. I have been getting charged to my CC for a rental that hertz in Laurel canceled themselves because they ran out of vehicles to rent! I called to speak with an agent and I can never get anyone on the line and when I do they transfer me back to the automated system! Currently on hold now smh this is a nightmare! Oh and btw one of the vehicles I rented before had weed in the passenger back seat pocket of the car! So they charge your card unauthorized, don’t clean there cards and put women and children at risk to be jailed because they are careless! Horrible experiences! Do NOT RENT FROM HERTZ LET ALONE HERTZ IN LAUREL!!
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July 2024 by Corey Garbers
If I could give this place zero I would the amount of undisclosed fees and miss information I received from this branch made the whole experience an absolute joke and a financial burden don’t rent cars from here save your time and all the extra money they’re gonna charge after they’ve verbally said you don’t owe anything else on multiple occasions only to be hit with another bill at return and the kicker another bill 3 months later for tolls where your automatically charged an extra $9.99 per toll as a part of there fine print policy that obviously you should know about without any heads up I’m sure the workers are good people but the company hertz itself trash practices for there customers
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June 2024 by Ruth Cuero
There is no good service here, a lot of time is spent waiting for you to rent a car and they are not ready, they just went to fill up with gas. And there are not even people who speak Spanish and it is hot in the office and there is no good person or smell in the environment..
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June 2024 by Elmer Vigil
It is a very bad service, I do not recommend it.
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May 2024 by Anusha Basnyat
The WORST Experience ever. Do not come here even if the bodyshop recommends it. I was given a car with a broken button for the sun roof, and the car key battery was dead. I then called and they proceeded to tell me I could come to them to get a different car. Went back to get a different car and a new battery for the car key and waited over an hour for someone to tell me that they had no more vehicles and didn't even replace my battery. They took many people ahead of me while I sat there for more than an hour to not get a replacement vehicle or key. I never had this issue at enterprise!
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March 2024 by Tiffany Irving
Just close this location! The employees are barely present and clearly would rather be anywhere other than this place. Every. Single. Step. Takes forever, even with a reservation! The car was FILTHY inside and out! It also smelled AWFUL and the best they could do was “put it in the notes”. It literally took 12 minutes to get a receipt which we had to request, it was not offered, at the close of the rental. Feel free to come here, but also know what you’re walking to.
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March 2024 by René van Buuren
Great experience, no problems at all. The Tesla Model 3 I rented came with all the appropriate adapters and was the nicest driving experience I've ever had.Automatic supercharger billing was very convenient and charging at home worked great too, given enough time.The only strange thing is that I wasn't able to book this reservation directly through Hertz's own website, while I could through a third party. This was no problem for me but should really be fixed for the benefit of other customers. On the Hertz website it always tells me no cars are available at this location, which is incorrect. The website overall is also quite buggy.
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March 2024 by Natassia Rubio
Car was filthy on the exterior, dirty interior seats, glass, and everything else. Only one vehicle available. Exterior was severely scratched up like someone had intentionally taken a key to all the back and sides of vehicle, and to top off, left rear tire marked low tire pressure about 2 miles into driving home. Called the roadside service and was told I had to pay $87 to have the spare mounted and then whatever else on top of a voucher was needed for “repairs.”
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March 2024 by Daniel N
2 stars at this location, because I reserved the van online, and used it. The front brake rotors were warped, (the van shook when the rotors heated up) and no windshield washer fluid. I had to clean the fingerprints and hand marks off the windshield. I couldn't exchange it, because it was after hours. No other complaints until I came back from my trip a day earlier. There's no drop box, so I had to keep the van over night. When I returned the van (when they opened) I was told the charge would be offset for the day. My receipt was emailed, (showing when the van was returned) and I left . My final bill came and nothing was offset. I called and couldn't talk to anyone about the bill. I was charged for the full day and no adjustments were made. I was charged for the full day of rental, insurance etc. an additional 130.00. The staff seemed like extra work to offset thd bill was a bit much for them to do. Nice experience.
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March 2024 by Christian Gautrois
Be carful this place over charge you if you keep the car over 28 days and never tell anything about it when you go the first day of the renting so make sure you bring back the car after 28 days I wish staff explain that but never tell anything bad customers service never go back there for sure !! And tell all my friends on top of it give dirty car nail in tire cigarette smell etc ..!!please avoid hertz car rental
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March 2024 by Conta Google
They dont answer the phone. They do t have the car you reserved. Hertz is a shame.
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February 2024 by Luke Pancholi
I’m at the laurel location for my reservation. They open at 8am. It’s 8:10am and no one is here to open. Very unreliable staff.Update: staff arrived 13 mins late with an attitude problem. Didn’t even greet us.Now they are saying they don’t have the Tesla we reserved.
