Banks in Kensington, MD

“I have been a member for a very long time. I see a ton of people complaining about things as if this was a major bank. That it isn't. They are not BOA or a for profit big bank. They are non profit. They don't charge you for a myriad of simple tasks, and unlike the complaints, I can generally get a hold of someone if I call. They are very slow to keep up with a lot of the online competition when it comes to offering competitive savings rates, CDS, etc. However, they provide other services to help working class people. They provide competive loan rates, car buying services, and other atypical help for people.Is it perfect? No. You have to remember, this is a credit union. They don't have an army of employees. They are a non profit. A lot of what people are complaining about are what they would get from for profit banks like Wells Fargo or BOA. They should join those banks and get nickled and dimed into oblivion so they can talk to a an agent in another country immediately, if that's what they want.”

“I’ve been a LFCU member for over 20 years and it is my primary financial institution. Jason provided excellent customer service - quickly answered my questions and performed the transactions I needed.”

“I needed to make a deposit but forgot my PIN.The banker here was very professional and friendly.He first asked if I needed any help and then took me to the counter to set my PIN.I successfully made my deposit. Thanks a lot.”

“This is another unique location in Kensington ,MD . This Is Capital One Bank . It has 6-8 teller windows on the inside. It has two drive through areas with one teller window . It has a ATM on the outside which needs better security than having cameras there . They have good customer service representitives but sometime not enough to help sometime at the busy peeks when they should to shorten the lines there . I know they can be better . They have management desks for those who are in need of help and getting info and more . They have coffee and doughnuts on Friday's and Saturday's to make other feel at home there while they wait . yes they accept checks not of their banks to deposit . They send in your postal mail prepaid credit cards to see if you would be interested in doing business with their bank in the future to give a choice and see if you like their bank . So come on down to The Capital One bank and have a most unique experience . They look forward to seeing and doing business with you all very soon in your next amazing adventure visit there .”

“I have been banking with BB&T for over 20 years and I have an excellent service, I had never encountered any issue what so ever no long Late inline or service, specifically one person at that branch name Tayk does a superb job with excellent customer service not to mention his good attitude.”

“I work in the neighborhood, my organization banks with M&T, and I have an account there so I can cash expense checks, etc. I am at the branch 2-3 times a week for transfers & deposits for work. The tellers are friendly but seem to turn over often. This bank is unusual in that there Is only partial glass between you and the teller, which makes it easier to talk, ask questions, build a relationship, etc. It often seems like there is a line and things move slowly. For example today I spent 20 minutes in the branch. There were three customers in front of me and I had two simple transactions, a bank transfer for work and cashing my expense check. Pro tip: use the drive through whenever possible; there is almost never a line there.”