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“This is a fantastic location of UPS. I went to do a list of various items there today and Elias, one of the employees, was extremely helpful and patient with me. Great service.”
“Kazim was phenomenal to work with on our band merch shipping needs! We played the anthem venue next door and needed to expedite shipping a large quantity of boxes ahead of us to the next show in a tight timeframe. He made it a seamless process via his top tier customer service, kindness and overall knowledge on best shipping strategy. Thank you again Kazim!”
“This is the only location i would to!I have 2 locations that are within 8 mintues from my home. I will drive 25 mintues to get to this location because of the customer service. I absolutely love this location!”
“The attention that this company gives us is the best, and also when ever I purchase something on Amazon it always comes the next day, so I have to give them what they deserve.”
“Great customer service and fast shipping at this UPS Store-Silver Spring on Colesville Rd. I've been a customer here for over 5 years. Paul is the best! He has helped me with selecting the right shipping choices. Stop by and ask for him.”
“I went in here to get a couple of documents notarized today. Service was excellent and super efficient! I wish I had taken down the name of the good gentleman who helped me out -- thank you so very much!”
“This UPS store is the best that I've attended! The attendants, Brian and LJ, were so competent, attentive and efficient. They knew by rote memorization exactly the dimensions I would need based on a specific country's requirements, and provided me with excellent service. Truly the best service I have ever received from UPS. Thank you so much, Brian and LJ - you are so commendable!”
“We have had an amazing 10 year partnership with IO DC. They have supported us in creating efficiency as an adjunct to our back office functions, great conference spaces and of course our dedicated offices. The great value for us is that in this virtual era - we have a live GO TO person to help us with any of our Business needs - incoming mail, phones, outgoing package mailings, even ordering lunch for our business conferences! Thanks IO”
“This is hands down the best UPS I have ever been to. Every single staff member is incredibly helpful, friendly, and efficient. I'm always amazed (as customer facing jobs can be tiring) because it is like this every single time - regardless of which staff are working. My only regret is that I don't have the names of the employees to give them a shout out.”
“This the most friendly UPS Store. The customer service is absolutely ? beautiful. Every time I go there they are so helpful and very kind. Thanks for being such a personable service.”
“Very helpful store. I sent a package from Va to Dallas tx and the representative was extremely helpful, he made sure my package was secure and put extra tape so it wouldn’t open. Made a return to Amazon and sent it with this store and the representative this time was also very helpful. Quick and easy!”
“I've taken documents for church meetings to this store, and they do wonderful work. I continue to use the printing and mailing services, without any problems or issues. Thank goodness!”
“It is every time I visit this store, "Yolanda" always welcomes me to the store and make it a point that I have the best customer service experience duration. Thank you always "Yolanda" for being who you are and displaying your utmost service oriented demeanor! It means the world to me and others to see that "Customer Service" is key and being utilized in all the meaningful ways. Keep up the good work "Yolanda" and stay true to who you really are.”
“So I ordered a package that required a signature on delivery, and unfortunately, neither I or my family would be available to receive this package during the scheduled delivery time. However, FedEx offers an option to hold a package at an "authorized FedEx distribution center" for pickup, and this location was suggested. As a distribution center, I truly did not know what to expect, because it did not specify what type of business location-i.e. FedEx store vs. FedEx counter within a convenience store vs. a FedEx mass shipping center. Come to find out, it's a small privately-owned (?) mail courier service store, and advertises as an authorized shipper for UPS, FedEx, DHL, and USPS. The place is relatively small but neat, and the customer service was friendly and efficient. However, finding the exact location was a bit of a hassle, but I did find it after using another gps system, and saw that it's located at the back corner of Forestville Plaza. There's plenty of free parking, and it does not seem like a busy location-but I could be wrong. And you can have any mail or package shipped from here, or have mail/packages arrive here for free pickup-depending on your courier company. Overall, I highly recommend!”
“Joe was awesome, thank you so much. I got everything I needed & he took care off me & several others in a timely manner in less than 5 mins. He needs a raise. Thank you Joe?”
“Joy was so helpful and friendly! She didn't mind spending extra time with me, answering my questions, and making sure I got the exact products that I needed! Thank you, Joy!”
“The UPS store # 6985 is amazing!Always fantastic customer service; they are very thorough and always very knowledgeable about any question someone may have!I won't go anywhere else!!??”
“This post is long overdue as I’ve been going to this location for the last 3 years. I wish every UPS location had staff as friendly and helpful as the L St location!
From shipping to purchasing package materials, friendly conversations, and navigating package mix-ups during the holidays, the staff at this location have been nothing but helpful and kind.
10/10 recommend, 5 stars, all of the highest ratings!”
“The staff all around was very ecstatic to help me and they did it in a timely and professional way! I want to especially thank ms.Priscilla for being so kind and understanding. Stop by this location whether dropping off or shipping off they’re there to help you get in and out precisely! Thanks again guys ”
“This is absolutely the best UPS store I have ever been to. The staff is so incredibly friendly and positive--it makes you want to send packages. For DC, it is easy to park quickly and get in and out.”
“I liiiiiike coffee . I heard about new coffee shop open silver spring . That was Adulis coffee roaster . I was stop by recently and I order my favorite latte with extra shot and toasted bagel with regular cream . Overall Everything was perfect . I will come back again”
“I came to this location to print a banner. Patricia was very helpful throughout the process and I noticed she put in extra effort to make sure my needs were fulfilled. Would highly recommend!”
“This store is my favorite UPS store in DC. I have used this store for years and I have always found the UPS representatives to be extremely helpful, knowledgeable and pleasant!”
“Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.”
“Darshana and her team are so wonderful! I live in Laurel but I will not mind driving all the way to Silver Spring to do any UPS business in their store. Thanks for excellent customer service and warmth! Namaste ???”
“Best full-service mailing center in all of Northern Virginia! The staff is smart, friendly, patient with me but quick in their work, and I always prefer to come to this location — Andrew, Lewis, Cindy, Jherome, and their colleagues make all the difference!”
“I came into the store last week and I had alot of questions and Anthony ortiz helped me with everything, he was a big help and very polite and very knowledgeable and just all around great help. I recommend this store to anyone in the area, fast and easy and great employees who care.”
“Every time I come to this UPS they have been helpful, knowledgeable, friendly, and efficient. They go out of their way to make things easier for their customers. I appreciate them!”
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“They have the best customer services. Mainly the black woman, she is impressive, very respectful, patient, and world class assistant ? I think Ups is doing incredible job interms of their employees, because the one in silver spring near the t mobile, they have the best customer services as well, the indian guy in there is great at assisting customers”