“Of all the UPS stores in this area (and other mailing locations including USPS) this one has the most friendly and helpful staff. You all are such amazing people, and customer service is not the easiest job but you do it with a smile. Special thank you to Faith.”
8:30AM - 5:30PM
1775 I St NW suite 1150, Washington“We have had an amazing 10 year partnership with IO DC. They have supported us in creating efficiency as an adjunct to our back office functions, great conference spaces and of course our dedicated offices. The great value for us is that in this virtual era - we have a live GO TO person to help us with any of our Business needs - incoming mail, phones, outgoing package mailings, even ordering lunch for our business conferences! Thanks IO”
“This UPS Store stands out from other, comparable, competitive stores due to its exceptional customer service and uncommonly kind and helpful employees. It’s reliable, efficient and fast. I’m so glad for Scottie and all the others at this location that make it operate so effectively.”
“I was renewing my passport and needed a head shot and delivery to the passport processing center.UPS Store associate Mo ( i believe that was his name) was literally the best customer service i've ever received. he provided scissors, stapler and space to prepare my documents and i could not be happier with his service. he was the only associate in the store at the time i was there and had several customers in his service but he didn't crack under pressure. I will absolutely be using this store in the future if Mo is the standard. Thank you for all your help!”
8:30AM - 7PM
1220 L St NW #100, Washington“Rashia is incredible!! In the times that I have lost a package, I have never felt like any vendor would ever do anything to locate it. When I called this store about a missing package, Rashia took care to locate the package and updated me on every step of the way! Best service I have ever received from any shipping or mailing situation!”
8:30AM - 7PM
6955 Willow St NW, Washington““those guys were awesome!” My husband after dropping off our returns yesterday.They were super helpful,made it easy on us, and friendly. This is my new UPS store. Thanks gentlemen.”
8:30AM - 6:30PM
3220 N St NW, Washington“This store is in a great location and hence it is always busy. But the staff are wonderful and very helpful. Whether its fingerprints for something, a return to Amazon, sending a priority package or such - they are always patient and kind. Highly recommend!”
“What I'm about to say isn't hyperbole: This location has the best customer service I've had not just in the delivery service but in any establishment based in customer service. Thomas, Leonard, and Brian are more helpful than I can put into words and top-notch people.”
9AM - 7PM
1835 7th St NW, Washington“Hi have been to a lot of UPS stores and I have never received such great services. I’ve got from Jade at the seventh Street location in Washington DC. Not only once but twice. Jade is a delight to work with. She solves my problems easily. Highly recommend i have at! I just said there”
“I needed to print a very large job and left it until the last minute. I emailed it to the store and they were able to complete it quickly and efficiently! I will definitely be coming back again!”
“Angie and Sandra are extremely professional at this location I came in needed almost 30 documents they helped me extremely. I would not go anywhere else. Very welcome place with great energy. You want quality services come here. Happy holidays.”
8:30AM - 6:30PM
2202 18th St NW, Washington“This store is my favorite UPS store in DC. I have used this store for years and I have always found the UPS representatives to be extremely helpful, knowledgeable and pleasant!”
“Really helpful customer service even though the store was packed. I had a 100+ page black and white document to print, and was in and out in about 10 minutes. Four stars because the per page cost is a little pricey ($0.30), but I was satisfied and would definitely go back in a pinch.”
8:30AM - 6:30PM
5614 Connecticut Ave NW, Washington“Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.”
8:30AM - 7PM
1380 Monroe St NW, Washington“I find the employees at this store to be super helpful. The store handles Amazon packages too. Today I accidentally dropped off a USPS package at this UPS store. They said that a USPS person would pick it up and also suggested that I take a photo of the label, for tracking purposes.”
“Ms.JoyceAnn is always very pleasant! There use to be some rude people here but she’s always professional! I also like the convenience of being able to make it my “access point” of pick up. My packages are safe and always available”
8:30AM - 7PM
1030 15th St NW, Washington“Great customer service each time I’ve been in this store. Don and Kim are not only competent, and respectful, but also have positive attitudes. Of note, the holiday’s seemed especially chaotic with the amount of customers needing support, and I was surprised how well they’ve kept up their helpful attitudes. Appreciate the consistency in sustained professional service. Thanks!”
“I received great customer service today from Lonell. He was knowledgeable, helpful, and professional. He answered my million questions with a smile. Lonell is a true asset to The UPS Store.”
8AM - 6PM
825 21st St NW, Washington“Very helpful customer service! Needed to get a large package boxed for work to transport on a flight. Went to 2021 L Street location first where the customer service was horrible, very unfriendly. The rep there acted like I was a bother the moment I walked in, stating they didn’t do packing without shipping, and didn’t offer any suggestions. Called this UPS store and they were very friendly and said of course I could pay for packing without shipping. Very professional, fast service. Appreciate the help!”
9AM - 5PM
3430 Connecticut Ave NW, Washington“I mailed a package from the CP Post Office yesterday, 9/29/22, and the young woman behind the counter could not have been nicer. In addition to her general combination of courtesy and professionalism, she saw that some of the tape I had used might have become caught up in the machines, so she took out clear sealing tape and covered up the tape I had used. 5-star service!!!”
“Great service at this location! The staff was friendly and experienced and went above and beyond to answer my questions. Harrison in particular was wonderful! I highly recommend this Wharf location.”