Appliances near Hunt Valley, MD

“I am very happy with my Electrolux Products and my Water Filter System. They are friendly and, on the ball. I have had no trouble getting appointments for my filters, etc. I would really recommend them to everyone who is interested.”

“These guys are the best! I brought a Dyson DC15 into them that would not power on. It turns out the power cord was bad which they replaced. It had another weird issue where the beater brush would not engage when the power button was depressed. Guy who is the owner figured out that one of the power switches that controls the brushes was wrong. The Dyson schematic for this had the wrong part number listed. He replaced that switch with a momentary switch and now the vacuum works perfect. They are very fair with their pricing and they stand behind their work. They also explain things to you first before doing any repairs. Highly recommend them.”

“We had an excellent experience with sales consultant David Seldin in early February. We were in the market for a stainless steel double oven. He was extremely service oriented, efficient and mindful of our time. After helping us select the product we wanted, he very carefully addressed measurements for the inside cabinet install. The installation worked out beautifully and once again we were very pleased with the competency and courteous manner of the install team.”

“As a frequent visitor to Home Depot, I've always appreciated the vast array of supplies and the convenience it offers. However, my recent visit truly exemplified the epitome of exceptional customer service, thanks to the outstanding efforts of Kelly and Grant.

Today, I found myself in a predicament, needing to process an extensive return for supplies that were inadvertently over-ordered. With a multitude of order numbers scattered across different purchase dates, I anticipated a daunting task ahead. However, Kelly and Grant swiftly stepped in to alleviate my concerns.

Kelly exhibited unwavering dedication, meticulously ensuring that every item I had paid for was promptly refunded. Her tireless efforts and attention to detail were truly commendable. Meanwhile, Grant mirrored her commitment, working tirelessly to expedite the refund process for the items I had purchased.

Their collaborative efforts went above and beyond the call of duty, epitomizing what it means to deliver world-class customer service. Despite the challenges posed by the multitude of orders, Kelly and Grant remained unfazed, demonstrating patience, diligence, and perseverance throughout.

What truly stood out was their willingness to go the extra mile by reaching out to other departments involved in placing the orders. Their proactive approach and proactive communication ensured a seamless resolution to my issue, even when faced with adversity.

In conclusion, I cannot express enough gratitude to Kelly and Grant for their outstanding dedication and hard work. Their exemplary service not only resolved my concerns but also left a lasting impression of professionalism and excellence. Home Depot is fortunate to have such dedicated individuals who truly embody the spirit of exceptional customer service. Thank you, Kelly and Grant, for making my experience truly remarkable!”

“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”

“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”

“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”

“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”

“I visited the Parkville store yesterday , found a dryer in my price range. Staff was great from the time I walked in the door, even the same staff member recognized me when I came back the same day. She explained everything I needed to know from the delivery fee and the date it will be delivered. Dryer was delivered the next day (today) as I was told. She didn’t pressure me into buying anything. I thoroughly inspected the product inside and outside before I brought it. Dryer had a minor scratch on it, but I really didn’t care its a used dryer of course its going to have minor scratches long as it work properly I’m aye okay. My dryer works great for a used dryer I have no complaints. Definitely be back in the future.”

“We visited this store on 10/22/2023. It was the most pleasurable experience that i have encountered. MARLAYA was spectacular. She was very helpful and friendly. The level of professionalism that she displayed was simply amazing. I would highly recommend a promotion/raise for her. Anneliese (Supervisor) was very appreciative of my comments to her about MARLAYA. When leaving, SEMIRA was very helpful as well when she initially assisted us with MARLAYA. We were elated when we reached the cash register to check out where we encountered TYNEARA. She was very kind as well. The Super Customer Service that was given to us should be awarded due to the fact that it is very rare to find such a service. I would highly recommend this location in Randallstown, Maryland to all of my friends and family.”

“purchased a washing machine from Charm City Appliance and had a great experience. The item was delivered timely and installed with no issues. They also removed the old machine. Thanks for great service.”

“I had 88 sheetrock delivery and I paid to have them placed into house. The labor told me they don't go up no more than 2 steps. I told him this is Baltimore how many houses only 2 steps. Called HD upset talk to Tamika customer service. She understood and helped me. 5 Stars due to her only”

“outstanding service from Justin at the customer service. My order was brought out to me in a timely fashsion and evening a item I had forgotten was bought outside to me once again number 1 with customer service thanks.”

“The tall British boy is a little scary but did a great job lifting the mulch and putting it on my tractor. I love the playlist they use in store. Drop the link pls”

“I was so delighted to had met Julian S at the paint department at the Home Depot - Owings Mills, MD. He was very knowledgeable and patient as he explained to me the various types, qualities and finishings of interior paints. He certainly made it easier as it was my first experience buying paint and I was feeling intimidated not knowing how to choose. Julian answered all the questions a rookie could have and he also helped me understand a balance color scheme.I left happy with my buckets of the top of the line BEHR Dynasty One Coat Satin paints. Thanks so much Julian S!Vicky Jimenez”

“The tall British boy is a little scary but did a great job lifting the mulch and putting it on my tractor. I love the playlist they use in store. Drop the link pls”

“So I just left Home Depot and we had, hands down, the best customer experience I have ever had! I had to stop and take the time out to recognize Dre (spelling?). We were walking around trying to find weather proofing for my son. He was so upbeat, positive, and greeted us with a smile and asked how he can help us! He was super knowledgeable and helpful knew exactly what would help us with our weatherproofing issue. He did it with a smile and you could tell he enjoyed his job of being helpful and cared. This is SO RARE today and he should be recognized for his outstanding, seamless, and amazing customer service. He provided one stop customer service at a very busy time of the year and on a very busy Saturday. He took the time and didn't rush. Again, all the while with his positive upbeat, energy, and smile and willingness to actually really help!!! After we had all of the things we needed to solve our issue, he said is there anything else I can help you with, now who does that nowadays! It was so refreshing!!! He should be modeled throughout the store. I have management experience and I would promote him and do what it takes to retain him as a star employee! Also, while he was helping us other customers stopped and thanked him again for another time that he helped them!! Obviously another amazing customer experience by Dre. THANK YOU Dre, keep being amazing and thanks so much for your help!”

“The tall British boy is a little scary but did a great job lifting the mulch and putting it on my tractor. I love the playlist they use in store. Drop the link pls”

“What can I say, this Home Depot is the best!
Just don't go into the cash register with Latina lady name Esmeralda. She is just a busy buddy, wants to know all your life details”

“Was able to pick up a portable air conditioner from the floor stock and take immediately. No crowds. Only problem only one person was working as cashier and customer service desk rep”