Avis Car Rental
Car RentalHours:
7432 New Ridge Rd, Hanover MD 21076 Hours
About Avis Car Rental
Avis Car Rental at the BWI Thurgood Marshall Airport offers a wide range of rental options, including SUVs, luxury cars, and economy vehicles, ensuring customers can find the perfect car for their needs. Whether you're visiting Washington D.C., exploring the seafood scene in Fells Point, or just passing through, Avis has you covered. The customer service at this location is generally praised, with staff described as friendly and helpful. The rental process is typically smooth, with quick check-in and check-out. However, some customers have experienced issues with the cleanliness of the vehicles, reporting sticky stains and pet hair. One customer also encountered a disorganized car pickup operation, leading to a significant wait time before being assigned a vehicle. Despite these occasional challenges, most customers have had a positive experience with Avis at the BWI airport. The availability of a wide range of rental options and the overall efficiency of the process have satisfied the majority of travelers. For those with Avis Preferred memberships, the pickup process is even easier. Overall, Avis Car Rental at the BWI Thurgood Marshall Airport provides a reliable and convenient rental experience for those visiting the Baltimore area, with a focus on customer service and a diverse fleet of vehicles to choose from.
Most Recent Reviews
August 2025
Waited 40 min just to get the car, then the car I get needs maintenance. Better off using turo.never again.
August 2025
On this visit and the three visits before this (at the same location in a 30 day window), I've had super great experiences. The cars were reasonably priced and clean. Quick pick up and drop off. Overall excellent experience with the representatives and the cars.
August 2025
Very slow service to pick up car. 4 customer service employees are waiting on customers. Why are none of them completing a transaction after a 10 minute wait in line? Slow.
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