Hagerstown Ford is a local Ford dealer known for its excellent customer service and dedication to meeting the needs of its customers in both new and used car sales. Many reviews highlight the positive experiences with sales representatives, particularly mentioning Josh, who is praised for being honest, helpful, and knowledgeable. Customers appreciate his efforts to ensure a smooth buying process, with one buyer noting that he worked hard to meet their price point on a new vehicle. While most experiences have been positive, there are some concerns raised about service issues, such as mechanical problems with newer models, including a Mach-E. Customers reported returning for repairs multiple times and expressed frustration over unresolved issues. However, the service team, including staff like Dillon C., is recognized for their patience and commitment to resolving problems. Overall, Hagerstown Ford has a solid reputation for quality service and knowledgeable sales staff, making it a recommended destination for those looking for a Ford vehicle. Despite some service challenges, many long-time customers remain loyal due to their overall positive experiences with the dealership and its personnel.
Bought my new Expedition from Josh. He was honest, helpful, and made the whole process smooth. Highly recommend him. He took great care of me and made sure I got exactly what I wanted. Love my new Expedition!
October 2025
Worked with Josh. He was very knowledgeable and polite. He went beyond what was required of him to make my buying experience a pleasurable one. Would recommend that you ask for Josh if you are interested in visiting Hagerstown Ford.
September 2025
Great service on my F-150 at Hagerstown Ford. Dillon C. in service is the best. His customer service is excellent. He always listens patiently and I feel confident getting my F150 serviced there. She has 240k and still runs like a champ! Ford service keeps my F150 in top shape.
