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October 2023 by Jessica Cockrell
It's 10:06am on a Saturday. We're all outside the store waiting for it to open. The Joann website says this store opens at 9am. The woman working (the only person there) opened the store about a minute later. Three stars because my online order was ready and they had what I needed. They need more staff - she wasn't able to open the cutting counter because there's no one to run it.
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September 2023 by Candice S
Placed an online order because it said it would be ready same day. 2 items- small, easy order. Called around 6 because I was supposed to receive an email by 5 that my order was ready. Person on the phone seemed to have no idea there was an online order. After minutes on hold I was told they would “probably” have it ready tomorrow. I asked them to cancel it because I needed it today. I drove over to pick the items off the shelf myself and found at 7:15 they were closed, when online it says they close at 8. I’d call before going just in case they decide to print new hours like they must have done recently. I left and went to Michael’s to get what I needed.
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August 2023 by Elissa Woodbury
Great location, I can knock a lot of errands out at this plaza. Not the largest Joanns but they have a good stock of crafting essentials I need. The staff are always friendly. The problem is the inconsistent hours. It feels like every week I go the sign at the front has different hours posted and online is never right. I try to submit updates for the most recent hours every time I go, but Google says it's still reviewing them. I've gone a few times only to find they've closed an hour earlier than normal. Most recently I walked in to an announcement they were closing earlier than posted as well. I'm not sure what's going on with this store but I'm worried it will close soon and the other locations are quite far for me.
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August 2023 by Linda S.
The store closes at 7:00 pm. Per the staff pulling down the rolling gate at 7:25 pm, "corporate is aware of incorrectly posted hours. You'll have to come back."
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August 2023 by Noa Slater
It's hit or miss on staff knowledge. When the staff is knowledgable, they're very knowledgable; but when the staff isn't, they aren't. The store is organized, if messy. I highly recommend the store in columbia, md over this one
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July 2023 by Dianne Walker
Messy. Limited stock. Staff standing around talking, no one at the cutting counter that had a line. A customer complained that the website said they opened at 11. It opened at 12. The manager said "well Im new to the store and don't have control over the Internet."
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July 2023 by Mary Lenahan
Tonie was amazing and helped me find the supplies I need for my cosplay alteration project! This was my first time at this Joanns and I'll be back for my crafting needs!
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July 2023 by Margaret Harrison
The manager at this Greenbelt location is not customer service friendly , quite mean. I've had several bad experiences here and she doesn't seem to care to much about the customer. I choose not to shop at this location every again if I can help it.
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April 2023 by LALA G TV
The staff aren’t that friendly or helpful, and the early closing hours suck! Web says they close at 8 pm got there they closed the store at 6pm. Nice fabrics though.
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April 2023 by Greisy Santos
The products in the store aren't the problem, but the store's management; every time I've gone when I actually need something, it’s closed, but online it says open as it doesn’t address its opening and closing times online.
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March 2023 by Kalana Harris
The store is always organized, but sometimes they seem to be short staffed.
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February 2023 by Kenya Fox
Worlds nicest employees but somehow this store is perpetually under stocked
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January 2023 by M Sutton
Friendly staff, I enjoyed being greeted as I walked into the store. Their yarn selection was smaller than I expected, but I found the cor yarn I needed. Side note I used the restroom at this location and the light was super dim, I it to be a portable stick up light. Kinda of spooky.
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December 2022 by Mimi Roulhac
covid really has affected the workers or businesses because very few people in the store actually working and the selection of items are greatly decreased.... They still have some of the best sales on craft stuff
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December 2022 by Crystal C
This Joann fabrics has great products unfortunately, a lot of Monistat you only can get online. I do enjoy their shop online and pick up in store.
