Capital One Bank is a reliable and customer-focused financial institution that provides a convenient and rewarding banking experience. Despite temporary branch closures due to COVID-19 health concerns, customers can still access ATMs at open locations and select Target stores. The bank's staff is praised for their exceptional customer service and problem-solving abilities. Customers describe the employees as knowledgeable, friendly, and determined to ensure a smooth and stress-free banking process. The branch facilities are well-maintained, with one customer noting the "very nice facility." Clients appreciate the bank's competitive interest rates on both savings and checking accounts, as well as the convenience of mobile banking. While a few minor issues with ATM accessibility were reported, overall, Capital One Bank is highly recommended for its commitment to meeting the diverse financial needs of its customers.
The female staff at window No. 1 of this branch has a bad service attitude and deliberately makes customers difficult. She needs to be corrected
February 2025
I went to Capital One with my daughter to open a new account. We were assisted by Nina Crenshaw, branch ambassador. We had the best experience. Nina is very knowledgeable, went above and beyond to help us, and made the entire process seamless and stress free. I appreciate her attention to detail and excellent customer service.
February 2024
Quick, friendly & professional staff! Very nice facility. Yes, on handicap ramp access to from parking lot, but did not see auto door opener.
