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“The rental experience from start to finish was great! The car was in very nice condition, the rate was reasonable, the Enterprise employees were efficient, polite, and friendly. The experience reminded me why I should NOT use one of the new discount companies where we had a bad experience.”
“Enterprise Truck Rental in Gaithersburg Maryland has the heavy duty vehicles you need to get the job done. I was able to rent a pickup truck the same day and the price and customer service was excellent. Give Enterprise a call and you will thank me later when you compare the price and the customer service.”
“The Only Rental Car Place for me. All the Staff Members here professional, attentive, and are very polite when you asked them questions. They even inspect the car a second time just to make sure everything is okay before they hand you the Keys, which is very reassuring because most rental car places don't do that. I highly recommend this Enterprise Location if you need to rent a car.”
“These folks are my "second car" option when I need it. Even when they're swamped they try and accommodate. I've probably rented 30+ times from them and I can't think of any major problem or issue that they haven't fixed... plus they're few and far between.”
“I recently had the pleasure of renting a vehicle from the Enterprise Rent-A-Car location and was fortunate enough to be assisted by Chris and Travis. From start to finish, their exemplary service transformed what could have been a routine car rental into an outstanding experience.
Upon entering the branch, I was greeted with a warm smile and a friendly demeanor from Chris. He immediately made me feel welcome and took the time to understand my specific needs. His attentiveness and willingness to go above and beyond to accommodate my requests were truly commendable. Chris’s knowledge of the available vehicles and his ability to match me with the perfect car for my trip were impressive. He ensured that I was fully informed about all the features and benefits of the car, making sure I was comfortable before I drove off the lot.
Travis also played a significant role in enhancing my rental experience. His efficiency and professionalism were evident throughout the entire process. When I encountered a minor issue with the initial vehicle, Travis swiftly addressed the situation with a solution that exceeded my expectations. He provided me with an upgrade at no additional cost and made the transition seamless. Travis’s dedication to customer satisfaction is apparent, and his ability to handle challenges with such grace and competence is rare.
Both Chris and Travis demonstrated a genuine passion for their work and a commitment to providing top-notch service. Their teamwork, communication, and customer-focused approach made a lasting impression on me. It’s clear that they take pride in their roles and strive to create a positive and memorable experience for every customer.
Thanks to Chris and Travis, what could have been a stressful situation turned into a pleasant and smooth experience. Their exceptional service, professionalism, and friendly attitudes are a true asset to Enterprise Rent-A-Car. I highly recommend this location and will definitely return for my future rental needs. Kudos to Chris and Travis for a job exceptionally well done!”
“I am very happy with my experience at the Gaithersburg location! I was helped by Nour! It was my first time here as the enterprise location I initially went to gave me a car that was due for an oil change and was shaking a lot. I gave this location a call to see if they can swap out the car for me since the original location was further out. Without hesitation they invited me to come in and change it with no questions and gave me a car I was more comfortable with. Usually I spend an hour at enterprise getting set up with a car but I was ready to go in no time and drop off was a breeze. This will be my go-to location moving forward, thanks again Nour!”
“Great Customer Service Today At The Glen Burnie Branch At Drive Whip. Makiyah and Staff Really Went Above and Beyond To Make sure I was Back Up and Running in No Time! Thanks Team”
“We were blown away by the quality of vehicle we were given based on what we were charged. We expected a base level Nissan Quest or Kia Sedona. What we were given was a brand-new Sienna hybrid! We were very comfortable on both our long and short trips while we were renting it. Thanks for treating us to such a luxury experience!”
“The service was wonderful! The car was a little squeaky and the buttons on the radio and the radio screen didn't all work but the car still ran well so can't complain.”
“We were a bit apprehensive in renting a car from this location after reading the reviews. However, our experience was great! Sam was the attendant at pick up and he was very friendly and helpful. The van was clean and a newer model. No issues with drop off either. Darrel checked me out and he was very pleasant. Both the check-in and check-out were quick and easy. I will definitely use this AVIS branch again.”
“I had a wonderful experience. I haven’t rented from them in a few years. Everyone was pleasant and friendly. I will definitely go back the next time I need a rental.”
“I’ve been coming to this business for quite sometime and would highly recommend! The owners were extremely flexible and had cars that suited various needs and budgets. It was exceptionally convenient and an easy process and the car was genuinely great! The cars were clean and in good condition as well. They do a thorough inspection with you before renting the car, so I found no issues and I will definitely be coming back here in the future!”
“I've rented here before at this Avis/Budget, and please don't listen to these reviews. The workers there are amazing and have always helped me and all the people I have recommended to come here. They build relationships and take their time to remember all the important things said by customers. They also almost always give people upgrades, and I have never had a bad time as they never treated any of their customers poorly. They always say hi and start a conversation as long as you are a reasonable person, which many aren't and expect more than what they paid for. You will be good, and they will take good care of you.”
“Good experience here! Recommended. The staff are friendly and service is quick. Note this is in the hotel, go in the main entrance and you will see a door to their office on the left, there is no sign outside so can be a bit confusing.”
7 AM - 8 PM
15625 Frederick Rd, Rockville
Car Rental
“Customer Service I just want to thank Hernan Cruz for his outstanding customer service. I appreciate the information he provided regarding my vehicle. I felt no pressure to purchase any of the recommendations right away. I appreciate him searching for ways that he can reduce my total balance. It's important to me as a consumer to have a representative that is helpful and willing to go a little extra for the customers. Thank you for your service and continue doing a great job.”
Open 24 hours
16658 Crabbs Branch Way, Derwood
Car Rental
“Visiting from out of town and my first Zipcar experience in DC area. The instructions to find the car are pretty detailed. App makes it very easy to make reservations. I did have trouble booking a one way trip so ended doing a round trip instead. I also couldn't figure out how to give the car to valet since I had to lock it. Other than that, it was convenient, easy and gave me a car for a half day to run errands. Very helpful to have in the city”
“Had a very pleasant experience renting from this branch. Desiree was friendly and super helpful and went above and beyond to fix the issue with my rental. Most of the time rental agents get agitated very fast especially on busy days and make you feel uncomfortable, but she was very helpful and respectful and made the rental experience go very smoothly.”
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“I recently had a wonderful experience with Enterprise Rent-A-Car in Germantown! Everyone was so kind and helpful throughout the process! Charles was great when I was checking in, and Lindsay did a wonderful job showing me the car that I was renting. Returning the car was also a smooth process. I really appreciated the ease of the process as well as the kindness that was demonstrated throughout it. Thank you!”