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“My husband and I went into the store today so he could replace his phone. We had the pleasure of being helped by Katherine. She was friendly and personable, but also very knowledgeable. She helped my husband choose a new phone and even went above and beyond and assisted me with another issue I had with our account. Getting a new phone can sometimes be a long and stressful process, but Katherine made it very seamless and enjoyable. She thoroughly explains everything we would see on our next bill and make sure we were getting the best deal possible.
If you need to buy a new phone or do anything else, I highly recommend going to this location and hopefully you’ll be lucky enough to have her help you as well.”
“I want to send a shout out to Joshua and Hunter for doing a wonderful repair job on my Samsung Galaxy s22 ultra made it look brand new just like the day I bought it”
“Repaired my iPhone's cracked screen. The screen was faulty (not their fault) The next day I went back there, they honored the warranty and replaced the screen again . Very friendly and professional. Work completed in less than an hour.”
“My iPhone 11 Pro got stuck in a loop showing the Apple logo, and I couldn’t get a quick fix from any nearby Apple stores or authorized retailers. Luckily, I found an AT&T retailer at where Terrance quickly identified the issue and checked my account. It turned out I was due for an upgrade, and Terrance expertly sold me on the iPhone 15 Pro and some great accessories, all under $100. He set up my new device in just 15 minutes, and I made it to work on time. Terrance at the Glen Burnie AT&T store was fantastic, and I'll definitely return for future service.”
“Brandon does it again!!! He quickly and easily helped move a line for my son to a new phone, showed me how to enable all the parental controls and helped me fix a notification issue on my phone.”
“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Your staff at the Bowie, Maryland location were phenomenal! Hands down!! The staff was friendly, they were knowledgeable about the products, they have multiple options and resolutions for any problems that did/ could have happened. And the problem was with my existing phone due to its damage. Not one single problem with the transaction. I was helped by Javares and another guy that worked diligently on transferring my data from my broken phone. I wish I had gotten his card as well! Thank You Again”
10:30AM - 9PM
1592 Annapolis Rd, Odenton
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“They have a wide selection and their prices are the best in the area. They have such kind staff willing to help me get all I need. It's also very clean which is nice.”
“The service I receive at this store is one of the reasons I’ve been a Verizon customer for over 20 years. Every visit has been great. Excellent customer service and product knowledge by every staff member I’ve encountered. They should use your site as a training facility for other stores and employees!”
“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”
“I came to the store to change from my carrier Tr to AT&T. DeAndre showed great patience in dealing with the support center of Tr. The support center of Tr frequently did not understand the clearly expressed requests of DeAndre or used a convoluted approach to get the information we needed. It took over 45 minutes to get the information. DeAndre made sure that the change in service was completed fully before I left the store.
I believed he understood what I wanted and worked as expeditiously as possible to change my service. He kept his composure through repeated requests by Tr support for basic information. I felt he wanted to provide quality service rather than pushing me quickly out the door.
I would seek him out if I have other problems!”
“Dwayne Williams, sales consultant at 7704 Ritchie hwy Glen Burnie, is the reason I will stay with Verizon for the foreseeable future. He is knowledgeable as well as friendly. Mr. Williams is the best at helping others find the plan that’s right for them. 10/10 recommend.”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“I had to get a new Samsung yesterday. Chris was great, he spent over a hour transferring all my information over. He thought he was going to have to make me input all my contacts again. He refused to give up and finally did it. If you need to get anything done there ask for him.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phone Accessories
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Damien was very very nice and he helped me with my first iphone11 and he also helped me with my 2nd iphone11. They are very helpful in the phone store. I appreciate his help very much.”
“I wanted to give my reviewDiana ticas!! was my agent she’s very patient and kind. Always helping others and giving amazing ideas.Is wonderful to know you have people like this in your team!!”
“Top notch customer service. As some who lost their phone, it makes life tough to deal with due to reviving login pins.
I feel extremely fortunate to have met Mamudu as he was extremely helpful, patient and caring for getting me back up and running. I will be referring many friends to them for sure”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Ky was so helpful! I came in to upgrade my phone and he informed me of the limited time offer to add an Apple Watch and/or iPad for only the cost of the data plan. Sign me up! With a new iPhone 15 pro max and a new Apple Watch SE, my bill is only $11 more a month with the trade in of my previous iPhone. He let me know I was eligible for a Verizon credit card, which unfortunately I don’t personally use credit cards but he made sure I was aware of everything offered without being pushy. He was kind and ensured all of my questions were answered. His manager, Tom, was friendly and you can tell a culture of growth in created in this store.
Thanks Ky and Tom! I couldn’t be happier!”
“Had a billing problem recently that took a lot of time and patience on the part of Chaz at the store. He was very patient and worked on the problem with me until it was resolved. The overseas person we were dealing with was not helpful, but through Chaz' efforts, the problem was resolved. Great customer service over my 28 years with Verizon, but especially on this occasion.”
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“Stephanie G of AT&T in Crofton was amazing, did a great job explaining things the iPhone 14, was patient with me and overall the best employee I’ve ever had the pleasure of meeting, if I ever need help, well I know who I’m looking for next time. Signed, Justin Burrell.”