“Marquez was just awesome. His customer service and his attitude was just exceptionally excellent and I cannot thank him enough for his patience and understanding. Thank you again to Marquez and I really appreciated everything you did for me.”
“There are parking spaces in front of the store, and they provide walk in notary services. They also provide printing services. The staff is professional and efficient. This is now my default shipping location. Highly recommended!”
10AM - 4:30PM
267 Kentlands Blvd, Gaithersburg“This location will have my business so long as I'm living anywhere in the area. I've been using them for 8+ years now and never had an issue. I had a major problem today with a company I was returning an item to claiming that it had never been shipped or scanned for tracking. Of course I'd misplaced my receipt from Parcel Plus showing that I had shipped the item for return. I called up Parcel Plus and spoke to Kevin who went above and beyond to help me with the time sensitive return. After a few phone calls and screenshots in emails, it seems that the issue is sorted out (fingers crossed!!). I couldn't have done it without the assistance of the wonderful employees at this location.”
“I didn't think this location services the public, but they do. Staff is knowledgeable and very helpful. Quick service as well. Parking is available for customers.”
“Came in for a simple job yet witnessed something special. Jabal was balancing several things at once with such poise.• a passport photo• an Amazon return•laminating something•and my jobAll at once!He’s a master.”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg“I have been using Servicol to ship packages since 2020. Although they are busy, the staff is helpful and responsive. The services are very competitively priced and a good value. My packages have arrived in a reasonable time frame and in good condition. Reliable, helpful, and professional.”
“Every time I've been in here, the staff have been super helpful! One time, they couldn't ship my package due to the label being a problem (not their issue - this was the retailers fault) and they were nice about helping me get my package back to my car and taping it up.”
“The girls in this store are very helpful! I needed to ship out an oversized e-scooter and they figured out a way to box it for me at a very reasonable price. Will definitely go back here for any future shipping needs.Thanks and keep up the good work!”
“Fantastic customer service. I came in one afternoon this week and had badly messed up my packaging and lost my prepaid postage order. They figured it all out, got the shipping label re-sent and got the package out. I appreciated how great they were at problem solving. Also, and this isn't minor, they have an electric door like a supermarket so you can walk in with a lot in your arms or on a cart.”
“Excellent service, very friendly staff. I was in and out in a few minutes. I do dislike their self-service system where you need to purchase a card and add money with no change given.”
“Went there to ship a business letter on Friday before Christmas, that had to arrive a few days before the New Year. An extremely helpful, tall, dark and handsome gentleman assisted me and found the best price to get the letter there in time. Have always found the staff pleasant and they get it done.”
9AM - 9PM
660 Quince Orchard Rd, Gaithersburg
“I have always had an exceptional experience at this UPS store, with any question or need I had being addressed very easily by multiple staff members over different visits. They have never failed to give me an easy solution and to find a way to meet my needs, which I greatly appreciate. I don’t ever feel that they are there just to get the job done quickly or to make money. After many good visits, Jason specifically helped me today as well and really had my best interest at heart. I tried to do a survey online, but this was the only way I could give feedback so I wanted to make sure I did so. Thanks very much guys—for always being there and happily helping our family with our returns and packages!”