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“Came in for a phone upgrade. The rep helped me get the phone i wanted and they had it in stock. He also walked me through setting it up and transferring my data. All while balancing other customers and the phone. 5/5 customer service. Both the store reps were great.”
“Good attention and service, today I bought a Celeron 5G phone and Jesus helped me configure it while maintaining the same information from my previous phone.
Thank you so much.”
8:30AM - 8PM
8035 Snouffer School Rd Ste B, Gaithersburg
Mobile Phones
“I came to get my phone back because I lost it and I didn't think I would get my contacts back, much less my email and so on. I was very happy with Edwin's attention. I am very grateful.”
“Ronnie is great at his job.
I’ve been to the store twice in the past 3 months with a cracked phone (kids).
Ronnie has helped me both times. He was great at figuring out the best solution and felt like he was helping ME, not just trying to sell me a product.
Can’t recommend him or the store enough!”
“Metro By T-Mobile's excellent service has rekindled my trust in them. Their customer service is exceptional, always ready to help with a quality smile and resolve any problem.”
“I am so grateful for Brian and Oscar,
After my dad’s divorce him and I were left with no phone service and we didn’t have a lot of money. My dad helps me as much as he can and I didn’t want to be a burden to him, but I really needed his help with the phone service. We decided to go with T-Mobile and Brian and Oscar were absolutely amazing hooking us up with the newest iPhones and galaxies and I am completely illiterate when it comes to technology and Brian and Oscar have helped me walk through the technology and all the amazing aspects that the new iPhone 16 has to offer. I am just so grateful for their amazing customer service and their attention to detail and their compassion to this company. It really helps. It makes a difference me and my dad spent so much money and def benefited from t mobiles deals on iPad and awesome speakers, we felt really good about our purchases and experiences everytime we come into the quince orchard tmaobile we are asking for Brian and Oscar. I just want to let everybody know if you have any phone or technical questions or upgrades or looking for a good phone service go to Brian and Oscar. They are absolutely amazing with their knowledge and care for their customers- very knowledgeable informing and all around nice people. I would recommend to everybody. They are definitely great employees to have at T-Mobile because of them I will be continuing to go back to T-Mobile for years to Come. Bob & Heather Hawkins:)”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“Called FixMe Wireless to replace my iPhone 8 failing batter. Within a half hour, a new battery was installed, the screen was polished, and the phone and cover were air cleaned. The technician, Gabriel, is an old-world craftsman who takes a lot of pride in his work, and cares about providing the best result for the customer. The charge was $62, which is about half that of Apple stores or uBreakiFix. FIVE STARS!”
“They need to make sure they keep the girl that works there. Excellent service. She managed to get my phone to work with boost, something other Boosts stores said couldn't be done. Thank you!”
“Metro By T-Mobile's service has been exceptional and has rekindled my confidence in the company. Their customer service is remarkable, with staff always ready to help and solve any problem efficiently and friendly with a warm smile. I would definitely recommend them to friends and family.”
10AM - 8PM
405 N Frederick Ave B, Gaithersburg
Mobile Phones
“This store is amazing , I’ve been going there for a few years now and they always get me right . Amazing team friendly atmosphere and always professional especially Emmanuel he’s always smiling and so helpful. If you ever need anything from cricket visit this location.”
“Sales rep Kevin is amazing!!! He was kind and patient while we worked through my business account. I've been trying to work through my issues for months and Kevin was able to complete them in 45minutes! Thanks for your help”
“I went to pick up some cash from moneygram, i called before end and confirmed that they had the funds available. I was in and out in less than 15 minutes. Staff was polite , spoke both english and Spanish. They seem to also provide phone services such as cracked screen replacements, they sell jerseys and flags too . The shopping center has a lot of parking for accommodation”
“This is the only corporate store that I know of in Gaithersburg and Rockville. They only do phones. Fios is at the franchise stores like the one in Rio. Relatively efficient in getting through the waitlist and technicians are fairly knowledgeable. Made my phone upgrade go pretty well.”
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“Ms. Khan, had a smile on her face and addressed all my concerns. She was extremely good with her hands and got the protector, case and camera cover done in 2 minutes. I highly recommend Zagg at Downtown Crown!! Dr. Sreeni”