Ideal Buick GMC in Frederick, MD, is dedicated to providing excellent customer service, whether customers are looking to buy a new GMC or seeking Buick service. Many customers appreciate the knowledgeable and friendly sales staff, particularly praising their attention to detail and willingness to explain vehicle options. Ross and Dante are highlighted for their great customer service and support during the truck-buying process. Customers have shared positive experiences with the dealership's service department, where staff like Rob Mercer and Rob Welker are recognized for their helpful and proactive approach. They go the extra mile to ensure quality service, helping maintain customer loyalty. The dealership also offers a comfortable waiting area with amenities like a TV and a coffee machine during routine maintenance appointments. Finance options are made easy by staff like Teresa, who is noted for her welcoming personality and ability to secure low-interest rates. Her professionalism and seamless paperwork process further enhance the purchasing experience. Overall, Ideal Buick GMC is recommended for its exceptional service, knowledgeable staff, and commitment to customer satisfaction.
We spoke with Ross and Dante while looking for a new truck. His customer service was great! He really took his time explaining the difference in trims and shows us a lot of different trucks. He was really kind and helpful! I highly recommend asking for Ross when visiting
October 2025
These guys are great! You will not be disappointed with the sales staff to the Service department. Exactly what you would expect from a TOP tier company!
September 2025
Regular maintenance scheduled appointment was good, I stayed in the comfortable waiting room which included a TV and coffee & Tea machine.
