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“Arrived at the bank 15 mins before close and desperately needed an important document...Katrina Lockett completely went out of her way to help me and get everything sorted out before closing. Her customer service was outstanding!!”
“Can't begin to express how grateful I am for finding APL. Best car loan servicing of all time. I've used APL for my last 5 car loans. Fast and seamless service! Best rates!”
“I am not a customer of SECU. However, I have a family member who is and I was with her today. I witnessed great customer service about 1 min ago. A SECU Employee came out to greet one of her customers saying she just met his wife and talked to him for a second. During her exchange she picked up a discarded water bottle and threw it in the trash. She waved to our car coming and going. She represents great customer service to her customers through going the extra mile and she showing pride in her work place by keeping the outside beautiful. Thank you Ma'am - Please keep shining your light.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“Thank you for your great CD rates, for the convenient Laurel location, and for participating in the useful shared branch service with my other credit union. But mostly, thank you for the great service I receive at your Gorman Road office. I am especially thankful for Miriam S. Everyone is polite and efficient, but Miriam really stands out!! That's what keeps customers coming back.”
“I decided to go to a different location to see if customer service would be better. I went to secu out Clarksville. I love everything about it. The employees were so nice & friendly. I will definitely be coming back to this location. Kuddos to all the staff that worked on 7/31/23. Phenomenal service!!”
“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”
“Since January, I'd been waiting for a resolution to a problem with an estate checking account I opened as my deceased brother's personal representative. I finally decided to visit a different SECU branch to discuss the problem with someone else. Lucky for me, John was working that Saturday at the Columbia office I visited. Today is Monday and I've just gotten his call letting me know the problem is fully resolved. Many thanks to John for his help and kudos to SECU in Columbia for hiring the best staff!”
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
“Our experience has been great at this branch, the staff are very friendly and always help us in a professional manner. Sometimes there is a wait but that is expected--we never make an appointment and don't feel the wait is too long.”
“A slight issue due to miscommunications but branch management at this location personally called me and offered a solution the following day. Amazing staff and management. Very pleased and satisfied with the quality of customer service and support. Thank You MECUUpdate:Randallstown branch GM was such an amazing person. He was very kind and helpful towards my family. Took care of what he promised. Highly recommended this location.”
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“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”