“Thank you, Donna, for providing the information that I needed to assure that my shipment would be trackable and reach the recipient. This location is so convenient--right in the parking lot--that I came back the following week to bring flowers. I hope that the owner will provide a fan and seating for customers as it is hot with the windows closed. TIP: Use the DHL website to check if there is an outlet near the destination website. A customer came in while I was there and we were all trying to help him find a shippable destination in Haiti. I learned that shipping is like a puzzle and has several pieces that need to fit together.”
“I visited this UPS location to notarize a document, and the experience was fantastic. The staff was super friendly and incredibly helpful, making the process quick and easy. Highly recommend their services!”
“Amani the staff at DHLGaithersburg location was outstanding with her customer service skills . She walked me through the whole process with integrity and respect answering all the questions respectfully . Her personality and smile is what is needed in the customer service skills. Keep up the great work!!!!!”
8:30AM - 5:30PM
2381 Lewis Ave, Rockville“The business has a really great experience moving about 150 cartons of books from Virginia to the book warehouse in Pennsylvania. Timely responses from Roy and the movers were real gentlemen. Did a great job and never complained. The delivery was made on time. Highly recommend!”
“Great customer service and fast shipping at this UPS Store-Silver Spring on Colesville Rd. I've been a customer here for over 5 years. Paul is the best! He has helped me with selecting the right shipping choices. Stop by and ask for him.”
8:30AM - 7PM
2227 Bel Pre Rd, Silver Spring“Love this place it’s conveniently close and people are so welcoming. I go there to return my online purchases (very often) no need to pack the items they’ll do it for you, Junior is so kind he is always there to help!”
8:30AM - 7:30PM
509 Quince Orchard Rd, Gaithersburg“Friends, this UPS store is one in a million. Lina and Renata are knowledgeable, patient, kind and efficient. I was cleaning out my parents' home and had gobs of items to ship out of state. Lina was professional and diplomatic even though I was leaving her with tons of items to pack and ship. Renata is her supervisor and I can tell you firsthand that UPS is lucky to have them on their team. Each is a reliable and trusted brand ambassador. I highly recommend you use their services -”
“The staff here are courteous and friendly. They've been very helpful, even while managing several customers at a time. I appreciate their customer service and patience. It is wonderful to have such a great small, family-owned business within walking distance.”
8:30AM - 7PM
12154 Darnestown Rd, Gaithersburg“Super friendly, lines always move fast, excellent service. And, they loaned me an extra box today when my return needed it and I made a mistake. Excellent service!! Thank you??”
“A shout-out to manager Marlon, a hands-on leader whose proactive approach is commendable.
He's not just a manager but a part of the crew, eagerly jumping in to handle boxes and readily engaging with customers and staff.
Marlon's love for his job shines through his constant smile and the energy he brings, making the store feel like his playground.
Whether he’s packing boxes, chatting with customers, or enjoying the workday hustle, his passion is palpable.
I frequent this UPS store for Amazon returns and shipping our own packages, and it’s always a delight to interact with the team.
Alex deserves a special mention for impeccably directing the flow of operations, ensuring seamless coordination between customers and UPS drivers.
During COVID-19, as online shopping became our norm, this UPS store has been the backbone of Great Falls. Their diligent work, often under the pressure of processing multiple returns and coordinating with heavy UPS trucks, has not gone unnoticed.
We, as a community, owe them our support for their tireless efforts.
Every team member, from Evy, the young lady with the striking purple hair highlight to the young assistant Jaalen, with his always smiling face, provides exemplary service. I can’t tell you how many times I have forgotten box and they have provided assistance or printing labels directly to their printer with speed and efficiency all that requires effort, knowledge and ability to do a great work and all of them provided that and more.
They offer a range of supplies, like tape at reasonable prices, and boxes for those last-minute Amazon drop-offs.
This team's diversity in personalities and strengths creates a perfect blend, making this UPS store the go-to for all our mailing needs. I wouldn't dream of going elsewhere and I extend my heartfelt thanks to Marlon for his exceptional leadership.
His skill in managing both his staff and customers ensures the store meets our neighborhood’s high standards.
A gentle reminder to the community: although the team is accommodating, we should respect their closing hours. Let’s not make last-minute visits - they deserve to join their families on time.
Thank you, UPS Store team, for your remarkable service. We cherish Marlon, Alex, Evy, Jaalen and the entire UPS drivers team.
Looking forward to many more years with you as part of our Great Falls Village family.
I recently distributed chocolates as a token of appreciation, and I encourage all Great Falls residents to consider dropping off a thank you gift for this amazing team. They go above and beyond, often working after hours to process our items, ensuring we receive our refund statuses promptly. So, if you have sweets or any kind of treat to share, please do. They are a treasure to our community, deserving of our utmost respect and recognition for their hard work.”
8:30AM - 6:30PM
4853 Cordell Ave, Bethesda“Perfect placement in the neighborhood, great establishment with everything you need in a convenience store and more. Very polite staff, especially Rudy.. they go out of their way for you. 5/5.. 10 stars if I could! Thank you.”
“My wife and I have had to use the notary services of UPS in Olney. Both times, once with Spencer and once with Justin, we received exceptional service. Quick, efficient, helpful. Highly recommend them.”
9AM - 6:30PM
267 Kentlands Blvd, Gaithersburg“This place is awesome. Friendly and helpful. Will take your package and make sure you get the best rate for shipping. Nice store, lots of variety. If you're shipping for Christmas, they even have a deadline schedule you can take with you. Kudos to a great owner and staff.”
“The UPS store employees were so helpful! Cindy was amazing! She went the extra mile to help us with a difficult situation. We are so grateful for her attention to detail and figuring out the best way to send our package with important documents internationally. Thank you Cindy!”
8:30AM - 7PM
10319 Westlake Dr, Bethesda“the UPS location in Bethesda Maryland on Westlake drive is a great place to print documents and send out items , the staff are very helpful and they were patient and they helped me with everything when I made my visits to print the items I needed.”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg“So far super happy with the service, communication and professionalism. I was very nervous about shipping to Colombia for the 1st time. But my constant questions and requests of updates have been made in such a timely manner.
Also definitely appreciated the door-to-door service. Currently awaiting for package to be delivered but appreciate I can track all updates.
Thank you soooo much ServiCol!!!”
“I misread their closing time, and when I went, Matt and Freddie were so kind to stay open for me! They are not only kind, they are reliable too! Thank you Matt and Freddie!”
9AM - 6:30PM
9466 Georgia Ave, Silver Spring“This place is a treasure! I recently sent an expensive guitar to my son in Boston. It arrived on time and in perfect condition. My son told me that it was very well packed. Ms. Singh also instructed me to loosen the strings before shipping so they would not snap en route. That is conscientious attention to detail!”
10AM - 5PM
9907 VA-193, Great Falls“This is a wonderful small town location. It has a much nicer feel than the corporate cookie cutter UPS store. The staff is incredibly kind and friendly. I will absolutely use this location whenever I'm in the area.”
“Hands down best post office I’ve been to. The staff are extremely friendly and knowledgeable, they definitely make you feel welcome & they make sure you don’t spend too much time in line as they get to everyone as quickly as possible. There are other post offices that are closer to me however, I prefer to drive drive an additional 15 minutes because you just don’t get the type of quality service elsewhere. Hats off to the the staff here.”
“Great customer service. I came here needing help with a time sensitive print job. They were swamped but Brian went out of his way to help me out and get my business cards printed asap.”
“I've been here a few times now and the owner is such a friendly and helpful person. I had some packages to send off and I couldn't find a box for one of them. He was kind in offering to leave the box with him and he would take care of it for me. I even got a shipping notification later that evening. The "more" part of the store is accurate as aside from mailboxes and shipping items, you can play the lottery, use the computer, purchase snacks, greeting cards, and other random retail items.”
“I went there to pick up a package. I did not get the young man's name from FedEx but he helped me place this huge package in my car. It was really cold outside and he didn't stop to get his jacket. Really appreciate his assistance. Thanks.”
9AM - 6PM
5501 Wilkins Ct, Rockville“I like the kindness of the people and I like those who make good calls and those who deliver. Very punctual with the dates they say. I loved the service they provided me. Thank you !!!!”
9:30AM - 6:30PM
620 Hungerford Dr Suite #16, Rockville“Great experience. The store was clean and not busy. I had my hands full with Amazon returns and a baby. One of the employees was nice enough to open the door for me which honestly made my day.”
“I cannot recommend Abraham's services more highly. Long story short I needed to print 150 funeral programs for a funeral happening later the same day. I needed the programs by 2pm and I walked into the store at 10am. I was not optimistic but Abraham got it done, with time to spare. His patience, flexibility, and dedication to the job was beyond impressive. Abraham literally saved the day. THANK YOU SO MUCH!!”
“Went to get a shipping label printed and had the best experience at an UPS store. I don’t own a printer anymore and have used multiple print stores to get things printed. The folks working here were super kind and helpful. Wish more places had people that communicated well and were as helpful as people here. Highly recommend using this store.”