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“They have the best customer services. Mainly the black woman, she is impressive, very respectful, patient, and world class assistant ? I think Ups is doing incredible job interms of their employees, because the one in silver spring near the t mobile, they have the best customer services as well, the indian guy in there is great at assisting customers”
“Kazim was phenomenal to work with on our band merch shipping needs! We played the anthem venue next door and needed to expedite shipping a large quantity of boxes ahead of us to the next show in a tight timeframe. He made it a seamless process via his top tier customer service, kindness and overall knowledge on best shipping strategy. Thank you again Kazim!”
“This is the only location i would to!I have 2 locations that are within 8 mintues from my home. I will drive 25 mintues to get to this location because of the customer service. I absolutely love this location!”
“Great customer service and fast shipping at this UPS Store-Silver Spring on Colesville Rd. I've been a customer here for over 5 years. Paul is the best! He has helped me with selecting the right shipping choices. Stop by and ask for him.”
“The attention that this company gives us is the best, and also when ever I purchase something on Amazon it always comes the next day, so I have to give them what they deserve.”
“I went in here to get a couple of documents notarized today. Service was excellent and super efficient! I wish I had taken down the name of the good gentleman who helped me out -- thank you so very much!”
“This UPS store is the best that I've attended! The attendants, Brian and LJ, were so competent, attentive and efficient. They knew by rote memorization exactly the dimensions I would need based on a specific country's requirements, and provided me with excellent service. Truly the best service I have ever received from UPS. Thank you so much, Brian and LJ - you are so commendable!”
“I am giving Courtland a 5-star review for his exceptional customer servce. He was attentive, patient and 100% undestanding.On Sunday, I went into the store to pick-up a print order that I placed online, on Saturday.Of course, as usual, it had not been printed. Their usual procedure is to call (the manager) on the phone and she will send the document to print. By the way, the manager is ALWAYS rude and dismissive. This doesn't make sense, but oh, well.I was told that she is unavailable on Sundays and that Courtland did not have access to print a one page order that I had paid for.As can be expected, I was NOT happy. Well, Courtland apologized and the gave me the Store email so that I could resend the document. It was on my laptop, not my phone so I had to go all the way home to do this.Courtland asked me to call him when it was re-sent and assured me that he would print it right away...which he did.UPS needs more employees like Courtland. Courtland, I appreciate everything.The process there, for online print orders is ridiculous!!!”
8:30AM - 5:30PM
1775 I St NW suite 1150, Washington
Mailbox Centers
“We have had an amazing 10 year partnership with IO DC. They have supported us in creating efficiency as an adjunct to our back office functions, great conference spaces and of course our dedicated offices. The great value for us is that in this virtual era - we have a live GO TO person to help us with any of our Business needs - incoming mail, phones, outgoing package mailings, even ordering lunch for our business conferences! Thanks IO”
“This is hands down the best UPS I have ever been to. Every single staff member is incredibly helpful, friendly, and efficient. I'm always amazed (as customer facing jobs can be tiring) because it is like this every single time - regardless of which staff are working. My only regret is that I don't have the names of the employees to give them a shout out.”
“I've taken documents for church meetings to this store, and they do wonderful work. I continue to use the printing and mailing services, without any problems or issues. Thank goodness!”
“This the most friendly UPS Store. The customer service is absolutely ? beautiful. Every time I go there they are so helpful and very kind. Thanks for being such a personable service.”
“It is every time I visit this store, "Yolanda" always welcomes me to the store and make it a point that I have the best customer service experience duration. Thank you always "Yolanda" for being who you are and displaying your utmost service oriented demeanor! It means the world to me and others to see that "Customer Service" is key and being utilized in all the meaningful ways. Keep up the good work "Yolanda" and stay true to who you really are.”
“Joy was so helpful and friendly! She didn't mind spending extra time with me, answering my questions, and making sure I got the exact products that I needed! Thank you, Joy!”
8:30AM - 7:30PM
2227 Bel Pre Rd, Silver Spring
Mailbox Centers
“The UPS store # 6985 is amazing!Always fantastic customer service; they are very thorough and always very knowledgeable about any question someone may have!I won't go anywhere else!!??”
“This post is long overdue as I’ve been going to this location for the last 3 years. I wish every UPS location had staff as friendly and helpful as the L St location!
From shipping to purchasing package materials, friendly conversations, and navigating package mix-ups during the holidays, the staff at this location have been nothing but helpful and kind.
10/10 recommend, 5 stars, all of the highest ratings!”
“The staff all around was very ecstatic to help me and they did it in a timely and professional way! I want to especially thank ms.Priscilla for being so kind and understanding. Stop by this location whether dropping off or shipping off they’re there to help you get in and out precisely! Thanks again guys ”
8:30AM - 6:30PM
3220 N St NW, Washington
Mailbox Centers
“This is absolutely the best UPS store I have ever been to. The staff is so incredibly friendly and positive--it makes you want to send packages. For DC, it is easy to park quickly and get in and out.”
“Dropped a package off today and received excellent service from Ketan. I have used several local UPS stores for shipping and have always received good service, but my experience with this store is always - without exception- excellent service. I would highly recommend them.”
“I liiiiiike coffee . I heard about new coffee shop open silver spring . That was Adulis coffee roaster . I was stop by recently and I order my favorite latte with extra shot and toasted bagel with regular cream . Overall Everything was perfect . I will come back again”
8:30AM - 6:30PM
2202 18th St NW, Washington
Mailbox Centers
“This store is my favorite UPS store in DC. I have used this store for years and I have always found the UPS representatives to be extremely helpful, knowledgeable and pleasant!”
8:30AM - 6:30PM
5614 Connecticut Ave NW, Washington
Mailbox Centers
“Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.”
9AM - 7:30PM
1405 S Fern St, Arlington
Mailbox Centers
“I came into the store last week and I had alot of questions and Anthony ortiz helped me with everything, he was a big help and very polite and very knowledgeable and just all around great help. I recommend this store to anyone in the area, fast and easy and great employees who care.”
“Every time I come to this UPS they have been helpful, knowledgeable, friendly, and efficient. They go out of their way to make things easier for their customers. I appreciate them!”
“It’s crazy that I’m seeing so many negative reviews for this location. I’ve never had any issues with the customer service here. The gentleman and both ladies I’ve encountered many times over the eight years I’ve lived in Upper Marlboro have been friendly and helpful. They get my packages processed quickly and I’m out the door in a flash.”
“The owner is one of the kindest, most accommodating, and patient people in a city that can be very cold.
I was truly blown away by the level of care. There's a lot of UPS stores in DC, but I doubt another will give you the same quality of service”
“The customer service I experienced with the 2 gentlemen now working at this location is stellar! Both were very helpful, kind and patient with myself and other customers. I was greeted with a smile and in and out within minutes. I appreciate having a UPS store so close that values their customers. I really hope these 2 stick around and know their great customer service, multi-tasking, and efficiency does not go unnoticed.”
“This location is one of the busiest UPS locations that I know. There’s usually a line, but it helps that they hire plenty of staff to move the line. Most staff would greed with a smile, but sometimes not , understandably bc they are so busy all the time.
Most convenient is that Costco and Wegman’s are nearby. Perfect spot to drop off pkgs when have plan to shop.”
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“I came to this location to print a banner. Patricia was very helpful throughout the process and I noticed she put in extra effort to make sure my needs were fulfilled. Would highly recommend!”