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“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“Excellent customers service. Not a long wait time. Was in and out in under 15 mins. Needed a new Sim card for my new phone. Everything was set up in the store. Excellent pricing.”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
“This was my 1st time at this location. I received excellent customer service from the time I walked in the door. Everyone was very friendly, helpful, and professional. I went to get a new box, and the representative even went over my bill with me, and I was able to save money on my bill. I left a happy customer.”
“Brandon at the Waldorf Market Pl location was great. He helped us though the entire process of converting all of our lines over to T mobile
He was patient and was there for us any questions we had.”
“Hey , came to T-Mobile for questions and Amari went out her way to help me understand the additional features like Apple TV and next flex . I ended up getting home internet and I am really happy . The manager Kristin was great too helping me with my account . Best T-Mobile ?”
“Ross is amazing! Was very impressed with his customer service today when I went in to get my phone replaced. He went above and beyond to ensure I got the best deal.”
“✨ I have been with Verizon for over 25+ years. All I needed is always at this store. I have had no problems. I'm about to see them today. Have a Safe and Blessed day ?”
“Went in for an upgrade and dealt with DJ. He is a very knowledgeable employee who made the whole process very quick & seamless. I was in & out and back on my way very quickly!”
“Today I switched my phone carrier to T-Mobile. I decided to go to this location since it’s close. I got there as soon as it opened and there was already a line. Two employees, Wilson (store manager) and Tyron helped me. I was in a time crunch but these two gentleman were willing to help me. What impressed me most about Tyrone was his diligence and willingness to go the extra mile when porting one of my numbers had an issue. He was determined to get it done so I wouldn’t have to come back. Eventually, I did have to come back because the issue could not be resolved before I had to leave.
While waiting, this store got extremely packed. Both Wilson and Tyrone made sure to greet each customer and get them signed in all while making sure the customers in front of them were serviced. Even though people were getting frustrated they continued to work diligently to help each customer. Since I had to leave, Wilson insured me that he would be there when I came back.
I returned and was helped by Jason since both were on lunch. Jason gave exceptional service. When Wilson returned, he remembered and brought Jason up to speed. Jason made sure our last number was ported. He even made sure to put the screen protectors on our phones and deal with another service provider with patience.
To be helped by 3 individuals and watch how all of the employees cared about their customers made me feel that our decision to switch to T-Mobile was a great one ??.
To watch Wilson navigate between Spanish speaking customers, English speaking customers, older people and younger people and his employees with fluidity was remarkable. He had the ability to relate to each subgroup. It was obvious he cared about his customers and his people. I could write more but I’ll end with this: customer service today was on point.”
“My phone stopped working today so I walked over to this store. They upgraded me to an eSIM and had me back out the door in only 15 minutes - super fast and friendly service!! Thanks, Christian”
“My experience in this store were "ONE OF THE BEST CUSTOMER SERVICE" Eric the technician that assist me was so friendly, professional, helpful and patient. Mark the manager was so professional, great leadership to him. I'm not a big fan of T-Mobile, I'm a long time Sprint member. But Eric has showed me what customer service was with Sprint, now with T-Mobile. Thank you again for having that leadership! for the store. Eric, a big THANK YOU TOO YOU. Excited for having my phone back.”
“Wow!they have a very good manager that runs this location I wAs surprised by the performance and professional service I received and I give kudos to Xfinity and HR and the manager at this location thanks for the great service 100% satisfied when I left!”
“I had an amazing experience here ,due to the type of transaction I had to do I had to make 2 visits but both times were great experiences .. today I worked with Roba he is absolutely amazing his customer service is top tier .. he was patient , kind and very knowledgable of the services and deals.. I was activating 3 new lines and he got me every possible deal and discount that he could which I really appreciated .. I would most definitely recommend this location
for any of your Verizon needs ..Shout out again to Roba thanks for all your help today”
“you can be set up for very inexpensive internet with ebb. the website can be a navigation nightmare trying to add an email address after approval. get your email on application and the benefits are easy to attain.”
“Highly recommended! Had a phone emergency and Cesar sent me out of the door with a new phone and a smile less than an hour later. The staff is welcoming, attentive and quick. Don’t solve the problem yourself save some time and come here”
“Anthony is absolutely amazing!!!!!!! He has the best customer service ever. He was able to resolve all my issues and made sure I understand all my options . I will be back because of him”
“Our router got taken out with the recent thunder storm and we needed to replace it. The service was fast, friendly, and we even got upgraded to a faster router for the same price as our old one. ¡Gracias!”
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“I’d give this review 10 Stars if I could , Ray was the best representative I’ve had with Verizon whether on the phone or in a store . He’s knowledgeably, kind and caring . We had to get a replacement phone and after receiving it we had problems activating it and wanted to make sure we did everything correctly without losing any data . Ray understood my concern , he was so patient with me and never once did I feel I was a bother , it’s so nice getting great customer service , Verizon you should be proud to have such a fine young man on your team , thank you Ray.”