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“Amani the staff at DHLGaithersburg location was outstanding with her customer service skills . She walked me through the whole process with integrity and respect answering all the questions respectfully . Her personality and smile is what is needed in the customer service skills. Keep up the great work!!!!!”
“The only UPS I go to! If you’re in Germantown, this is the store to use. The staff is amazing, efficient, and friendly. Being a regular at this location feels like such a treat. Everyone is so kind and welcoming. If we ever move, IDK what I’d do. No one compares to Telly and his team!”
“I arrived with multiple fragile and odd shaped items that needed to be shipped across the country. The employees were very careful & respectful of the items they packed for me.”
“Friends, this UPS store is one in a million. Lina and Renata are knowledgeable, patient, kind and efficient. I was cleaning out my parents' home and had gobs of items to ship out of state. Lina was professional and diplomatic even though I was leaving her with tons of items to pack and ship. Renata is her supervisor and I can tell you firsthand that UPS is lucky to have them on their team. Each is a reliable and trusted brand ambassador. I highly recommend you use their services -”
“Super friendly, lines always move fast, excellent service. And, they loaned me an extra box today when my return needed it and I made a mistake. Excellent service!! Thank you??”
“Loan (pronounced like "lawn") and Jonathan are amazing and amazingly helpful people! They are always ready to help with any task they provide at this location. I don't mind the cost of convenience and supporting good businesses. I've found myself browsing through their trinkets and chatting with Loan and Jonathan longer than planned because they are good company and have business practices.”
“Needed some items notarized it was an easy process to make an appointment online. Plenty of availability, easy to modify my appointment time and affordable. I had a young lady assist me and she was friendly, professional and helpful with notarizing my requested documents. It's $6 for the first signature and $4 for every signature afterwards. I would def return to this location again if needed!”
“This location will have my business so long as I'm living anywhere in the area. I've been using them for 8+ years now and never had an issue. I had a major problem today with a company I was returning an item to claiming that it had never been shipped or scanned for tracking. Of course I'd misplaced my receipt from Parcel Plus showing that I had shipped the item for return. I called up Parcel Plus and spoke to Kevin who went above and beyond to help me with the time sensitive return. After a few phone calls and screenshots in emails, it seems that the issue is sorted out (fingers crossed!!). I couldn't have done it without the assistance of the wonderful employees at this location.”
“Went to get a shipping label printed and had the best experience at an UPS store. I don’t own a printer anymore and have used multiple print stores to get things printed. The folks working here were super kind and helpful. Wish more places had people that communicated well and were as helpful as people here. Highly recommend using this store.”
“Went there months ago for notary service and mailing. Around the side of Giant, so initially tricky for me to find, but very convenient and great customer service otherwise. (reposted, was under old acct first time)”
“Great customer service. I came here needing help with a time sensitive print job. They were swamped but Brian went out of his way to help me out and get my business cards printed asap.”
“Looking for local place to Fax, so helpful and friendly. Owner made sure I new how to get here. They just moved to new location. I wish everyone would be so customer oriented! Recommended highly.”
“Great experience. The store was clean and not busy. I had my hands full with Amazon returns and a baby. One of the employees was nice enough to open the door for me which honestly made my day.”
“Staples has a huge selection of office supplies and accessories that will make your business or personal home office stand out from the crowd. They also have the Copy Center to help with signs, banners, and so much more. Don’t forget to check out their loyalty program where you can save even more on your purchases. Lots of free parking and friendly customers service representatives.”
“I gave just started having to print more things for my business and was really pleased with the kindness and help that the staff offered. A customer service experience I was really pleased with!”
“Surprisingly kind staff. The post office is closed today and I needed help printing usps labels. Super helpful and patient considering everything was on my phone.”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg
Shipping Centers
“I have been using Servicol to ship packages since 2020. Although they are busy, the staff is helpful and responsive. The services are very competitively priced and a good value. My packages have arrived in a reasonable time frame and in good condition. Reliable, helpful, and professional.”
“(Translated by Google) Excellent service, the people who are there are all very friendly and always ready to help!(Original)Excelente servicio, las personas que están allí todas son muy amables y siempre están dispuestas a ayudar!”
“Every time I've been in here, the staff have been super helpful! One time, they couldn't ship my package due to the label being a problem (not their issue - this was the retailers fault) and they were nice about helping me get my package back to my car and taping it up.”
“I went to this staples at 4:30pm , crossing my fingers if I could still get a banner printed within the day, it was a very last minute decision. Thankfully I got mine an hour after! Big shoutout to Angelo for delivering it quick and doing such a good job! Thank you so much!”
“Excellent service both in English and Spanish, especially from Carlos, he is always willing to help and solve both the client and his colleagues, thank you very much”
“The two men who were at the counter both helped me with patience and kindness. Great experience at this location. Easy & short walk access to front door as I have a disability.”
“Mike and his team are hard working and always polite no matter how busy they are. They take their time with customers questions and assist them with shipping alternatives that work for the customer. I d been a long time customer and seen them in action. Customers can be very rude but the team seems to stay professional. I go out of my way to come here.”
“Great UPS Store location. Busy after 5pm which is the definition of common sense. Andy and staff are very polite, always helpful and kind. If you have a meltdown being rude to UPS employees, you should seek professional therapy”
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“The service was very friendly and helpful! Thank you! I managed to pack my clubs and safely transport them back to Australia for a fraction of the cost of shipping them.”