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“This ol'lady needed help getting up and running for home internet/Wi-Fi. The young lady and gentleman (employees) were very patient and informative! Came home, plugged up, and set go! Nice clean store!! NETFIX here it come!!”
“Tushar was great! Honestly I was a terrible customer and didn’t pick up my phone in a timely manner. But Tushar was patient and helpful. Thank you again for your help!”
“David was so helpful. We drove from the Towson store to get a specific color iPhone they have in stock at this location. They had the phone waiting for us, and got us in and out quickly. Thanks so much ?”
“A huge THANK YOU to Tyzaya for the FABULOUS service today. Truly! After spending an eternity on the phone with 611 customer service, I was instructed to go to a store to complete my request. I arrived at this store today with documents in hand and after being greeted by several representatives (thank you!), I was initially told that they could not complete that service onsite. I was told that it was something that corporate did NOT allow them to do onsite. I would have to call the 611 customer service number...again! I was despondent. Thankfully Tyzaya asked me to take a seat so she could assist me with the issue. She was with me every step of the way and was so understanding. After 45+ combined minutes on hold, waiting, talking with different representatives on multiple phones, she finally helped me get my issue resolved. Can't believe it is finally DONE after all of the back and forth with the AT&T customer service line. THANK YOU Tyzaya and team!!!! Very friendly and helpful. Would highly recommend this location. Fabulous!!!”
“Ingrid & James were awesome in porting over a business number to personal account and setting up new phones! Very patient and courteous. Highly recommend this store for all your wireless needs!”
“The tech is Very friendly and knowledgeable. She provides a perfect satisfying service. She asked me to allow her 30 minutes, and she repaired it before that. I had been to Best Buy and apple center, but they asked to pay $325 to fix it. Apple center said to exchange a new phone with a $599 plus taxes and service fee. I just paid $129, and she cleaned water inside and replaced screen (which was blacked out).”
“Josh @UbreakIfix Glen Burnie is 100% trustworthy. I took a new used phone in that had (we thought) a shattered screen. After helping me navigate the Asurion process and clear everything off the phone for a replacement as per the Asurion policy, we realized that the phone had been fitted with an excellent screen protector(neither had detected it) and the phone wasn't broken at all! He suggested I try to cancel the claim and patiently waited while I got the agent to take care of it. Josh made no money at all with this interaction, but I will be sure to recommend to anyone and everyone to go to UBreakIFix Glen Burnie for all their device repair needs!!”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Dayshawn was very pleasant, patient, and made a challenging decision easy. He was very knowledgeable of the options for the android versus iPhone.i stuck with android Samsung 24 love it!”
“My iPhone 11 Pro got stuck in a loop showing the Apple logo, and I couldn’t get a quick fix from any nearby Apple stores or authorized retailers. Luckily, I found an AT&T retailer at where Terrance quickly identified the issue and checked my account. It turned out I was due for an upgrade, and Terrance expertly sold me on the iPhone 15 Pro and some great accessories, all under $100. He set up my new device in just 15 minutes, and I made it to work on time. Terrance at the Glen Burnie AT&T store was fantastic, and I'll definitely return for future service.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”
“Wow! Dreaded dealing with phone ins in the past, not anymore. Complete professionals, from start to finish. They definitely helped simplify the process, and got us taken care of. Exceeded expectations by a mile!!”
11AM - 6PM
926 York Rd, Towson
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“Shane Hancock Was Amazing went in to file a claim to get my screen fix left with literally a free phone and a free watch I appreciate you man definitely good at what u do ✊? give him a call”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Nice words?So I was at this location and randall'stown.And the person that helped me name is Hassan and he did a wonderful job of helping me.And I want to give him all the props I can on this sithat's good.I don't know that though”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“This guy is the most reasonable and honest person that I have ever come across in my life when it comes to any type of cell phone repair. More times than not same-day service while you wait!!!!!!!!”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“I gave 5 stars to PINNACLE because it is all that was available. PINNACLE deserve more than five stars. She always there available to satisfy me, she will even go beyond her work to make sure that I am okay with the services. During this pandemic, I didn't feel like she was not open. Always talking smoothly, respectfully and with smile when it is necessary. Thank you my dear for your kindness and professionalism. Keep it up. Remain blessed IJMN ???”
“Service to replace the screen took about 1 hour. Discount of $10 over another quote at competitor. Replaced the screen protector with a 30% discount at the same time.”
“Cameron - top of the line associate. Very pleasant. Answered all of my questions. (Even the dumb ones). It you don't give this associate $100 per hour more, you're crazy.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“Jessica at the Cricket Store in Arbutus is fabulous!! She is so helpful and very kind personality..She is my person at the store I will only interact with..She is knowledgeable and when it comes to the cell phones .I can't tell you how many phones over the years she has been there for me when I have purchase for my granddaughter..She is a very important asset to the store..Thanks again Jessica !!”
“Alana the manager of the Owings Mills store gave me great service, is very patient and knowledgeable. She helped me out tremendously on giving me the phone help and knowledge.”
“Had a great experience at the ATT store in Towson. I got what I needed for a reasonable price in a relatively short time. My salesman treated me like family. He was patient and answered all my questions.”
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“Syed helped out and was very patient as was I as it took over 2 hours for customer service to answer the phone to fix an issue. He’s very knowledgeable and would have had it addressed earlier if AT&T would have answered the phone. He kept a positive attitude throughout. Will be back if we have any further issues. And AT&T customer service main office, fix the wait time for dialing in especially when it is an AT & T store calling. I’m tired, I’m thirsty and shouldn’t have had to be here that long for something so simple. And Kudos to Syed for keeping me calm. Great employee.”