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9:30AM - 4:30PM
8870 McGaw Rd, Columbia
Credit Unions
“My loan officer, At the Columbia, Maryland branch, was attentive and very patient as we were using Carvana where I purchased my car. That was an awful situation and she handled it quite well. Thank you so much.”
“Very reliable and trustworthy bank. Inaddition, SECU Customer Service is the best ever! No unnecessary fees like other banks. I am a happy customer 5 years !!!”
“Yes, I was very pleased with the service I received from market USA Thank you so much Ketan for all of your help and patience with me, was very easy to apply, took alittle time for all the paperwork, but it was well worth it ,there was a lot involved with a home equity loan, and I want to mention Linda who really help me out on wiring the the funds to the title company . Thank you so much very pleased with their service.??”
8:30AM - 4:30PM
One South St, Baltimore
Credit Unions
“Bennilynne in the call center is amazing. I wish the company had more people who cared about customer service. She gave me hope with dealing with my MECU account situation as her empathy, attention to detail and determined nature to get the job done aided in me getting a response back from the team. Her tone is supportive.”
8:30AM - 3PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“I would like to thank FEFCU for the car loan financing approval (Miss Heidi P. and Miss Kathryn L.). Again, thank you so much to both of you!
I also would like to thank Miss Maxine P. for her dedication in exhibiting excellent customer service and I can attest based on my experience that she is very very good! Thank you Maxine for going the extra mile in rendering excellent customer service! Keep it up!”
“VERY impressed with Monika Zinnah! Thank you so much for the advice and hard work getting my card issue resolved. Special thanks to the elegant Southeast Asian woman that allowed me to plead my case at the door. Excellent service ?? Thank u”
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
“Long time Tower customer, first-time visitor here. Was definitely impressed by the staff. While I came in for a few simple things the staff made sure that I didn't need anything else and that everything was good. Highly recommend.”
“This Mecu Is Nice The Cashier's Is So Nice I love Going There It's Nice and Clean The Guy at Front He Is So Pleasant I love How He Welcome You So Beautiful ? ?”
“I had the misfortune of my Debit card being compromised. The security team did a great job making me aware of the breach and shut down my card before I experienced any losses. I was advised I could go to a Tower Branch to get a new Debt card issued. I stopped by the Ellicott City branch on my way to work where I was promptly greeted by Reena, the branch assistant manager, and was quickly issued a new card after providing proper identification. My entire visit was less than 10 minutes in length and I was on my way. What a GREAT member experience, Reena was professional, friendly, and empathetic to my situation. Thank you!
- Blair”
“Since this UPGRADE of MECU System, I'm unable to access my Account. Password hasn't changed prior to this, however; I'm unable to access my Account. Today, I spoke to one Rep earlier after holding for 15 minutes. And at present 11/23, it's been 40 minutes & I'm holding as I'm typing.. I've been an outstanding Member & I'm a Senior. MECU Since then, my concerns have been resolved. Grateful for the grateful, professional and the kind Service that I received. Thank you MECU ?”
“Customer service is top notch. I was having issues with my atm card and I simply went inside and the teller greeted me and to care of my needs quickly and efficiently.”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
“So after going overseas and back and overseas and back and not accessing this account for a while, I got a notice that the account was going to be closed and maybe something about funds going to the state. Given that it has been difficult to try to log on because I lost my debit card I just went inside. And today they helped me out, it was really efficient and secure. In and out fast plus i was able to get a new debit card right away. With all that, thanks for the very superb service!”
9AM - 4PM
8700 Liberty Rd, Randallstown
Credit Unions
“A slight issue due to miscommunications but branch management at this location personally called me and offered a solution the following day. Amazing staff and management. Very pleased and satisfied with the quality of customer service and support. Thank You MECUUpdate:Randallstown branch GM was such an amazing person. He was very kind and helpful towards my family. Took care of what he promised. Highly recommended this location.”
“This is our local post office and the team always takes great care of us. They have good hours, and the staff always goes out of their way, Holidays and Tuesdays. Very pleased with service. Thank you!”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
9AM - 4PM
301 E Baltimore St, Baltimore
Credit Unions
“I see so many bad reviews on here, but I’ve had a great experience with MECU since I joined in 2015. Interest rates and rewards are among the best around. I had a recent instance of fraud that was frustrating and took a number of calls to resolve, and ultimately I had to go in-person. But it was taken care of; and every MECU representative I spoke with was friendly and helpful (vs the Visa reps that were also involved). I definitely recommend this CU.”
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“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”