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“Absolutely OUTSTANDING customer service. They acknowledge you as soon as you enter the store. No hassles. They are helpful and seek ways to find solutions. Took care of my non working phone and hooked me up with a new one with discounts in less than 15 minutes! Great staff.”
“The associate Jasmine at the location - 9101 Alaking Ct Ste 200 Capitol Heights, MD 20743 United States - Is absolutely amazing! She took her time to go above and beyond with helping me start service, pick a phone, and transfer my former phone info to my current phone! She also did something I personally appreciated- when it was time for me to enter my social security information and Apple password she turned the computer/device to me and then she turned away until I was done entering my personal information!!! This was a major reason my visit was so much more enjoyable. Jasmine made me feel comfortable and that T-mobile is a trustworthy company with trustworthy and knowledgeable associates. An associate in Verizon failed to show that same privacy just minutes before my visit to T-Mobile, and until Jasmine displayed that awesome token of respect I hadn't even noticed! Great job Jas! Stay amazing!”
“Great customer service from Carlita. She's always very helpful and knowledgeable when I need something. However, the team member that was with her yesterday was very lazy. He never came from the back area to assist Carlita when there were multiple customers in the store. Salute to Carlita for being a one woman band!!”
“It's rare in this neighborhood to find a store where the people/staff know your name and treat you like a human. You can tell who is working by the way the store looks so I try to stick to the early hours when I shop here because the staff at night is not as tidy or friendly. I know my neighborhood has a lot of homeless people, beggars, and other varieties. They sit in front of the store all the time and it gets frustrating at times because you can never seen to enter the store without two or three people at a time asking for money or food. The staff had tried to remedy this by asking these people to move but I know there is only so much they can do.”
“Just went this morning. One cashier working. (the lady with the hat on.) She was handling business, though. Had the line moving, stopped a guy from walking out with more than he paid for. All with a smile and pleasant demeanor. She needs a raise!!”
Open 24 hours
1428 Ritchie Rd, Capitol Heights
Electronics
“I am not sure what these guys do different then other 7-Elevens but I hope they keep up the good work. I have been to many 7-Elevens in Maryland and a couple in Virginia and this one is the most efficient and well stocked. Sometimes you do not realize how good you have it until you go somewhere else and see how bad it can be. The gentleman are always kind too.”
Open 24 hours
7411 Central Ave, Capitol Heights
Electronics
“I inadvertently left my credit card in the machine after purchasing an item at this store. It was several hours before I missed having the card. After a hurried trip back to the store, I found that the store clerk had the card waiting for me. I am eternally grateful.”
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
Electronics
“DMV Computerman Electronic Shop is phenomenal. The customer service was outstanding. I needed a new battery and motherboard for my computer, and they also replaced my keyboard without me even asking, which I am incredibly thankful for.
Due to the complexity of the repairs, they had my computer for longer than expected. Understanding my reliance on the computer for my business, they kindly provided me with a loaner computer. This thoughtful gesture really helped me continue my work without interruption.
However, the replacement of the motherboard resulted in the loss of VERY IMPORTANT FILES that were not backed up to my iCloud Drive, which I am devastated about because that was a month's worth of work. Additionally, I encountered an issue with placing files on my desktop after the repair.
My only suggestion for the shop is to ensure customers back up their files in front of the technicians, just in case there are any issues with their current backup processes.
Despite this setback, I still highly recommend DMV Computerman Electronic Shop for their excellent service and dedication to customer satisfaction.”