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“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
“Our consultant was very friendly, respectable, and attentive when setting up checking accounts for my daughters. She was very patient and helpful when walking us through the process. She helped clarify any questions my daughters had. Me and my daughters are very appreciative for her customer service! Her name was Ms. Jackie at Andrews on Saturday, February 3, 2024.”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“Absolutely all the good news and all the positive reviews about Mrs Kelly an expert, skilled, and trustworthy Forex/Binary broker is 100% factual and true as I invested part of my hard-earned salary of $1,000 where Kelly Traded on my account effectively to be able to earned a huge profit of $13,000 after just 7 days trade on her extremely profitable Forex/Binary company/platform. "Opportunities don't happen, you create them." Now I’m persuaded, convinced and totally believed on Forex/Binary Trades thanks to Kelly. Contact her @ What’s-app; +1 (925) 414‑5596 E-mail;[email protected]”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“With the help of Mrs. Kelly Robert, She is the best account manager on Forex and Binary, she's helping me to make huge profits. I started with just $500 and now I'm getting great profits of $6,700 and successfully withdraw weekly.”
“Dana was excellent throughout the entire application process. She explained everything and answered all of my questions. She went above and beyond in making sure that I understood everything.”
Open 24 hours
2200 Petrie Ln Suite 536, Glenarden
Credit Unions
“Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I received a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .”
“I like the service the branch location the tellers were unprofessional a lady accepted a large deposit had it sitting on desk while she checks her cell phone I stood there she looks up with impression what you need now she puts money in drawer and gives me a receipt even if no customers have employees put phone away and be inviting and waiting for a customer to walk in also I ask for checks to be order she states ok and proceeds on her phone she never ordered the checks I called 1-800 number a week later to request checks still waiting Employees even if slow your there to work not be on phone it’s allowed they will keep doing it”
“06/21/2024- Skip the wall up, skip the lines, now using mobile app for my business . I gave up on trying to make deposits at the walk up outside. Generally, the line outside for the walk up teller machines are long! Inside lines are even longer! Staff is nice. Security on patrol is scary!”
“We have had a wonderful experience with Stanley Koussis at CFCU while applying for a home loan. He was so accessible, gave wonderful insight into the process, and went above and beyond to be helpful while looking in a tumultuous market. We would definitely work with him again!”
“AFL-CIO Employees Federal Credit Union sits on the corner of New Jersey AVE and F St NW in the AFT building. It is a convenient location for all those that are part of a labor union and/or work for a labor union. At first I thought that this was nothing more than an ATM location. But after being around for a bit, and talking with a lot of coworkers, I came to realize that this was a functioning location with a counter complete with tellers. I came here to open up a new account and I find myself leaning more towards credit unions than banks. To note, I had started the application process online to open and account and never heard back from anyone at the credit union for months. I ended up coming into the branch and talking with the staff member responsible with opening accounts. I explained that I had applied to open an account online and that there was no movement. I guess it was a misstep on their behalf. I then asked if I could have hard copies of the application and I would get it filled out and return later that day. Luckily for me, the application process with hard copies was much easier to complete than it was online. Just be aware of the forms you are giving, they tried to slip in an application to apply for a loan for me. Within less than two hours I had my forms complete and I was heading back to this location to hand them in. All I had to do was wait for the forms to be processed by the staff member and then I would hear back from them. True to her word, I had an email shortly thereafter that my account was created and that I would received my checks and card within 7-10 business days. Here is where I thought I was being fooled with. After that email, I did receive an email with my account information. However, when I went to the website to enter this information to confirm and setup my account online, I kept getting denied access. At that point I called the customer service number to figure out what was going on. The lady that helped me via this route was super nice and figured out that they did not give me the complete account number, it was missing a single digit. After that was cleared up, my online account (and mobile account for that fact) were setup. The ten days I was supposed to get my checks and card had come and gone. I called the number for the staff member that initially helped me and had no luck when it came to making contact. At that point, I decided to drop into the branch again. Talked with the staff member and found out that a request for checks and my card was never completed and sent. Once that was cleared up I finally received me card and checks and was able to finally use this account for the reason I set it up.”
7:30AM - 3:30PM
4251 Suitland Rd Rm 2N100, Suitland-Silver Hill
Credit Unions
“Fast and friendly service! Went through the drive through line to make a deposit and was greeted by the teller with the biggest smile. She was pleasantly courteous and the entire transaction was painless”
“I feel so sorry for Ms. Monique. She really could use some help. I can see that Ms. Monique could use a break. Ms. Monique deserves a raise or new position that comes with a raise. She is always the only one I see at the front desk and she always greet you with a smile even when she has nothing to smile about.”
“I have had the most wonderful experience working with UNFCU. The loan officer that I worked with was an absolute rock star! Her name is Sylvia Setash. She is a total pro. If you are in need of a loan, get a hold of Sylvia. You can thank me later.”
“I got issued what I thought was an incorrect interest statement for the tax year (it's actually correct), so I called the Customer Service and got an interesting explanation, which is actually beneficial for those who are into taxes like I am: they credit the previous month's interest to the next month's on the first of the month. Therefore, for this credit union, one will always know their full year's interest for tax purposes in early December instead of others that you wait for January to know December's interest (it has to do with the posting date in parentheses they use). Therefore, this helps if you want to try to get as close to breaking even as possible at tax time by paying exact taxes during a current year.”
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“Catherine Jone. Is very helpful and take her time to go over things. Makes you feel good about opening a new account. My experience was very great. She’s very patient and kind big thank you shout out to her.”