“Debi and estrella made the whole shopping experience great and easy ! I love fabletics online, but getting amazing service in person is even better. One thing that stinks is online prices are often better so sometimes I just do returns at the store.We need more stores:)Happy thanksgiving & God bless!”
“If you are looking for some STYLISH menswear with European flare… you got the right spot! The ONLY place I know in Maryland to get an ascot and cool suits!Co-signed by O’ficial”
“I make it a point to write positive reviews where warranted because I am a retail manager and have seen first hand truly outstanding service go unrecognized, yet let the customer experience the smallest thing they don't like and they are quick to stop everything to write a bad review on Google or Yelp.This is not type of store that I normally shop at, nor my style, but they do have things that I like from time to time. More important, they have some wonderful staff members who make great suggestions and are very welcoming. One staff member in particular is a huge reason for many repeat customers, including myself, my staff members, other mall workers and customers off the street. His name is Mark and he is the main reason I choose to shop in the store. His customer service, personality, attention to the customers needs, ability to listen and commitment to providing the best service is something that is unfortunately missing in many retail locations these days. I've sent many of my own customers to the store and told them to ask for him and they have thanked me for the referral. If I had an open position, I would recruit him immediately. I even introduced him to my District Manager who wanted to find a position for him in one of our locations.If you make it to Montgomery Mall and plan to shop at Aeropostale, ask for Mark. We have reviewed studies at my own brand that revealed that people want to be serviced by individuals, not cookie cutter, uniform wearing staff members and his look makes him stand out in a positive way. The store manager must be commended for making the decision to hire this young man and nurture him in his role because he represents gold standard service, dedication and work ethic.”
“Good choice of merchandise. Discounts was pleasant. Only confusing experience with wrong ticketing spoiled great impression. It looked like clearance items was still for the full price in a sistem. But our cashier was very helpful and solved our problem very fast”
“Nice Macy's location here at Westfield Montgomery Mall. I loved coming out here back before it was under Westfield. The store was clean, everything was well placed and no trash anywhere.”
“This location really is amazing. Ive frequented the Forever 21 in Montgomery Mall for the past 2 years. Every time I visit the store, what stands out is how clean and organized it is. The store is pretty big and has a large selection of clothing and accessory items for all different fashion tastes. I always am able to leave the store with an affordable new full outfit, piece or accessory. The staff at this location are all very helpful. I’ve never had a bad experience. Every time I go into the store they are working to make the experience an easygoing one - always organizing and ready to assist me whether it’s with finding a particular item or size. I’ve had the opportunity to meet Joshua, who is amazing and clearly keeps everything running smoothly. This location is definitely the best in the area.”
“This is a very small shop located inside the Westfield Montgomery mall. It has a nice men’s section but a smaller women’s area. I was looking for the new spring tops but they didn’t have them at this location. They have an excellent candle selection though!”
“Love my sleepy bear sweater and Bridget was so patient with my awkwardly proportioned body! Highly recommend Bridget for any who think that the art of personal service is gone.”
“My favorite store! This is the best urban outfitters in the DMV. I have visited most of them and the thing that always makes the difference is the staff! The staff here is always so kind and helpful, they are attentive specially in the fitting rooms! I feel like they always have the best clothing selection here as well, any other store I go to I never find the item I’m looking for, but I always seem to have luck here! Anyways 10/10!!!!”
11AM - 6PM
7101 Democracy Blvd, Bethesda“Don't shop at J Crew but my fiance did buy a suit here for our wedding. One of the sales associates (or maybe he's a manager?) and I can't remember his name, it might have been Porter? He was very helpful on helping my fiance find the right suit and was accomodating on multiple visits. He was friendly and engaging. I give him 5 stars on customer service! I hope I got the right name.”
“I don’t know where Under Armour found two of the nicest employees I’ve ever encountered, but Micoh and Edward at the Montgomery County Mall store were amazing. I initially came in to return a pair of shoes, but the sale rack caught my eye, and I was impressed by the variety of styles and fits Under Armour offers. I’d never tried on their pants before, but I quickly fell in love with the quality and fit. There was one pair I really loved, but unfortunately, they were defective.
Micoh helped me during my visit and went above and beyond to try to locate the same pants for me. He never rushed me and was patient, even though the internal ordering system seemed outdated and took almost 30 minutes to process my transaction. Despite the challenges, Micoh didn’t give up and advised me to come back the next day so he could assist me further.
When I returned, I met Edward, who was just as incredible. Although it took him another solid 20 minutes to place my order, he never made me feel like an inconvenience. He was knowledgeable about the brand and made the whole experience enjoyable. Honestly, he might have just turned me into a lifelong customer. As someone who typically wears Lululemon and other high-end athletic brands, I’m new to Under Armour, but thanks to Micoh and Edward, I’m definitely a fan now. Their dedication and service were top-notch!”
“Young lady gave me a store credit, even though my receipt was almost 3 months old... She did her best to help me, even called her manager... (SNIPES) And their employees are the Bomb....”
11AM - 7PM
7101 Democracy Blvd Suite 1274, Bethesda“I'll be honest, I have never been in a Vineyard Vines before but I needed a size exchange for a Christmas gift I received. I truly hope all of their customer service was as good as Erol provided. (My bad on the spelling of your name, dude!) He ran me through my options in the shop. When they didn't work out since the shirt I had was out of stock at this location, he walked me through the very seamless way to get my size online. It was one of the easiest exchanges I have experienced. I was impressed with everything in my visit. Too bad I was in a rush so I couldn't shop a bit.”
“I love shopping at Lululemon for myself and my husband. My husband particularly enjoys their clothes and I stick to mostly their accessories. I needed a new work bag and already searched through the website so I knew exactly the one I wanted. Walked in on a weekday afternoon, the backpacks were right by the register. I was able to find the one I wanted pretty quickly and checked out just as fast. The cashier was amazed at my commitment but what she didn't know is if I did browse, I would spend way too much money. The cashier was very personable and polite. I want to say her name was Angela but I could be wrong.”
“Such a great experience! Mrs Karli helped me a lot information and with an amazing customer service!
I will always come back here to purchase a suit! Very recommended!”
“My son was looking for a suit for a wedding and we ended up (stressed after a bad experience in another store) at Macy's in Montgomery Mall. We were greeted by Mr Innocence who guided my son through the struggles to find a fitting suit, shirt and tie. Mr innocence was professional, patient and incredibly kind, showing no signs of rushing despite a busy time in the store. Just by eye measurements he suggested the right sizes and he listened to what my son was looking for. A very pleasant, professional experience!”
“My son was looking for a suit for a wedding and we ended up (stressed after a bad experience in another store) at Macy's in Montgomery Mall. We were greeted by Mr Innocence who guided my son through the struggles to find a fitting suit, shirt and tie. Mr innocence was professional, patient and incredibly kind, showing no signs of rushing despite a busy time in the store. Just by eye measurements he suggested the right sizes and he listened to what my son was looking for. A very pleasant, professional experience!”
“Great selection of kicks and clothes with nice, knowledgeable staff to help you out. While I was here I was informed of sales on the type of footwear I was interested in. I found a pair I liked that happened to be out if stock, so the staff helped look up online stock and offered to order it for me. I will definitely be returning for more business in the future.”
“this is one of my favorite lululemon stores to shop at as the workers here are nice and helpful. specifically the girl with black hair answered all my questions. they are knowledgeable with their products.”
11AM - 6PM
4803 Bethesda Ave, Bethesda“First time I had gone into this store and I really enjoyed my shopping experience! The quality of clothing is top-notch and very much worth the investment, I know my purchases will last me years (similar quality to a lot of other high quality athleisure wear). Not to mention the message behind the company: a lot of the clothing is recycled material which is absolutely amazing. Sales associate, Jalen, was extremely knowledgeable and helpful during me and my friend's first time in the store and we will most definitely be back!”
“Highly recommend this store and the company. The clothing feels premium and the fittings are simple. Tops are either regular fit or slim fit and the pants/shorts are straight fit(slim) or relaxed fit where the ankle is less tapered. So no matter what top or bottom you get, they are exactly the same fit. If you buy $300 dollars worth you get I think 20% or 25% discount and a 25% military discount. They have a myID 25% military discount for online purchases. The customer service was impeccable and you really felt welcomed!”
“This location is nice and clean. The prices are good. We were greeted by a friendly associate. The cloths from Gap is a good quality at a good price. I just wish they had shorter jeans.”
“This location is nice and clean. The prices are good. We were greeted by a friendly associate. The cloths from Gap is a good quality at a good price. I just wish they had shorter jeans.”
11AM - 6PM
7130 Wisconsin Ave, Bethesda“Great service from John on a very bus Saturday at the beginning of prom and wedding season. Really good price on white dinner jacket, tux shirt and pants. Costs a little less to rent cheap ugly formal wear.”
11AM - 7PM
Democracy Blvd #7101, Bethesda“Came to return an item that I bought online. I haven't been to the mall for ages... The lady that helped us was nice and professional. My experience was Pleasant.”
“First time here and rented a tux. Attention and service was prompt. Measurements and ordering was good, and final fitting promptly cinched up what was missing. I was out the door in 10 minutes from the final sitting. Great service.”