“first time going to this place, thought I needed to get a repair on the A/C. they ended up looking it over and recharging it and just from the first time going here from the professionalism and how fast and respectful they were, we will not be bringing our vehicles anywhere else. could not recommend these guys enough. thank you black bear auto, you guys are awesome! 5 stars all around!”
“Absolutely wonderful shop full of competent mechanics. I always have a great experience anytime I have any sort of work done by this shop.
They’re knowledgeable, reasonable, and prompt. I don’t know what more you could ask from any shop.
If you’re looking for a mechanic I would highly encourage you to call them up and give them a try.”
8AM - 5:30PM
1037 Roosevelt Trail, Windham“This place was placed in our path by our guardian angel. Coming from out of state we couldn’t find a place to help us replace the tire. Every place we called or went to, turned us down. Our tire was destroyed and we didn’t have the appropriate tools to change it ourselves. We stop by Wheels and Deals Auto Repair in Maine. They didn't have our tire size in the moment but they were able change our tire with the replacement we had. I definitely recommend if you are passing by Maine or if you live in the area to visit them.”
8:30AM - 4:30PM
1029 Roosevelt Trail, Windham“Outstanding Professional Detailer!!!
My car had been attacked by Turkeys, yes you read that right. They caused a great deal of damage down both sides of the car.
Caitlyn said "bring it" she spent a week doing paint correction and then a 2 year ceramic coating as well as an interior cleaning. The car looks better than new! Her attention to detail and knowledge is top tier not to mention her pricing! Look no further for your detail needs!”
8AM - 4:30PM
700 Gray Rd, Windham“Was referred here for a windshield replacement and am very pleased with the experience. The appointment was scheduled quickly and the work was well done. Drop off, payment and pickup were made easy and convenient. Would definitely recommend.”
“These guys are awesome. It’s refreshing to trust a team who take so much pride in their work. Extremely good communication and responsiveness to any AP questions/ diagnosis. Also it goes without saying Nate and the team are all super friendly and helpful guys! 10/10, take your Subaru here for all your performance needs!”
7:30AM - 5:30PM
2 Amato Dr, Windham“After looking around at several locations for quality and pricing, including The dealership, VIP auto was the least expensive around. They did a great job for me and the customer service was excellent.”
“I’ve been a customer since I’ve had my license and the only shop I’ll ever go to if I have questions or concerns since I prefer to do my own work. They also do quality inspections and will give it to you straight. Get an appointment with Aaron If you want to be treated how you deserve to be treated.”
“This place always goes above and beyond. Not only have they fixed my vehicle quickly and at a fair price, but they also inspect the vehicle for other issues, warning me of potential upcoming maintenance. I trust them fully with my vehicle maintenance needs.”
“Very nice folks who are honest, do quality work and are reasonably priced! I'm the second generation bringing my cars here. You can tell they care about what they do and their customers. Highly recommend!”
“Just got my car inspected here. I just moved up to Maine from Mass in march and I have been warned by many people that mechanic shops in the Portland area are no good (either bad work or price gouging). This shop is the real deal, a rare gem. The owners are so kind and very professional. I had to wait for my car despite having scheduled the inspection with the understanding I would be dropping off the car…..and even thou I didn’t ask to have my car inspected faster, they accommodated me to be first car in and out because they had some wiggle room.
I just have to say that this shop is so clean and so professional. I would come back to them for any work I need and would highly recommend to anyone else in the area. They even pointed out some concerns without being pushy about getting work done immediately. Made my day to have such a pleasant stop first thing in the morning. Bonnie reminds me of my grandma and I didn’t wanna disappoint her by being late to my appointment, I could tell she is a very non nonsense kind of lady, while also having such a kind smile and mannerism…..just can’t say enough nice stuff about the shop and it’s owners.
And on the topic of the wait time for an appointment…..good things are worth the wait. I imagine the wait is due to the number of customers who are booking with them, they are in high demand and it’s for a reason. Getting work done on your car shouldn’t be rushed, so a shop that has the availability to take you right away, isn’t always a good thing. I don’t believe this shop deserves bad reviews due to the wait time, they can’t help if they have a full schedule. I rather they be honest about the wait time and get the work done right than them taking my car and it’s weeks or months before I see the car again because of bad scheduling.”
“Went to Prompto this morning to get an oil change. Within 30 seconds of pulling in they had broken a bolt while removing a plate to drain the oil. They were unable to repair the broken bolt and tried to blame it on the shop that did the previous oil change. Told me that I would have to go to another garage to have the bolt repaired on my own. My truck is only a few years old and in good condition, no reason that this should have occurred. Would not recommend this business to anyone. They should take responsibility for parts that they break and shouldn't be touching parts on a customer's vehicle if they are not able to complete any repairs that may be needed. Very unprofessional.UPDATE: Got a call from the regional supervisor about this incident. He was very apologetic and agree that the situation was not handled correctly. He met me at Prompto this morning, replaced the broken bolt and completed the oil change.Service: Oil change”
8:30AM - 4:30PM
32 Main St, Windham“Had the opportunity to bring in my 2005 Passat for some work and will definitely be bringing it back in the future. Very pleasant and accommodating to deal with.Service: General repairs & maintenance”
“Had a great experience this morning getting my car inspected - never thought I’d say those words! They were able to make an appointment to see me very quickly and the whole process was a breeze. Friendly, efficient, and honest family business. Thank you so much, I will be back for all my car-related needs & recommend this shop to others!”
“After a 3,000 mile journey we stopped to clear off a multitude of bugs. The attendant spent several minutes soaking and scrubbing our car to perfection. He was very gentle with our car and I could tell he took pride in his work. We highly recommend this hidden gem.”
“They do what they say they are going to. They aren’t the cheapest but they do top shelf work. You get what you pay for in this case. Professionals that do things properly. Grateful I have had them work on my F350. Replaced cracked heads and replaced the flex plate. Two big jobs I just wasn’t up for myself. Very happy with end result. Will def use them in the future, hopefully I won’t need to.”
“I’ve been to this location twice. Both times for brand new tires, and additional service work and the service has been top notch. Highly recommend this location ?”
8AM - 5PM
1020 River Rd, Windham“Experience is five star. They don’t try to pressure you when buying a car, don’t hover over you when looking it over. I was in and out with a new used car in about an hour. All I had to have was my bank statement, my insurance stuff, my last pay stub and my $1500 down payment. I had to bring it back for an issue I was having and they fixed it no questions asked.
I mentioned while I was there how outrageous the prices to get your car detailed are and they even do that. I wanted to get my other car detailed , they offered it to me at half the cost of most, I think I paid $259 and my car looks like brand new.
We started taking both of our vehicles there and will continue. We get our regular maintenance done there and my son had already bought a part to put in our car and never did it, so I called and asked if we could bring the part and have them put it in, the lady says “of course, no problem “. I was shocked!
Super friendly, very prompt at returning calls and answering the phone. I highly highly recommend this business!”
“Scott and Pam are wonderful to work with, they’re extremely personable and I couldn’t imagine using any other body shop. The quality of work is 2nd to none. Thank you both for all you do!Services: Body & Trim”
“I've done business with them & they are good. Normally I would rate 5 stars. I don't give a bad review just HONEST. They don't like to answer the phone. If you need a part go in person if you can. Or be prepared too be aggravated trying to call. ANSWER THE PHONE PLEASE...”
“Mitch and team did a great job on some major repairs on my Ford Super Duty recently. All systems worked great when done including all the lights, locks and other stuff controlled by the Body Control Module. This required prgramming the new module to work with my truck and existing keys.”
“I gave one of the Walmart automotive workers 5 stars. As this person went out of their way to help me in a emergency when Walmart couldn't get me in. Much appreciated!”
“Dropped off car and rental was waiting for me. Helpful discussion of issues that might affect when car would be ready. Kept me informed throughout process. Car was ready when estimated and I just drove rental car to Sebago Lake Collision and they arranged return. Car looked like new, and overall, service could not have been better. Highly recommend.”