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“I have toke few of my cell to be repair in different occasions the customer service is great. the girls are really friendly and helpful. price are reasonable. I highly recommend them I will definitely continue going back if needed for future repair. Thanks you for your time and service. ??”
“Kia was very patient and helpful and answered every question. She was kind and the 2 hour visit seemed fast. Your company is very blessed to have such a wonderful young lady working there”
“Today I went in to get a phone repair on my iPhone 7+ and I asked the gentleman there how long it’s going to be until it gets fixed and he told me it’s only going to take about 15 minutes so I told him OK I’m going to go and pick up something from down the road I won’t be that long I got there parked my car and then he gives me a phone call letting me know that my phone is ready I went back and picked it up and it was working perfectly even better from before thank you mike for your help if you guys ever go to Dr. wireless make sure you ask for Mike”
“Just take your phone or related devices to Wise Communications... ..don't even bother to look elsewhere. I worked in digital technology, proprietary hardware and software, from 1984 until I recently retired. To be able to find this type of exemplary service, competence, prompt completion and return.. ... and doing so while exceeding all expectations is rare and hard to find anywhere. To be able to find this in Baton Rouge? ...well, don't hold your breath.I rarely feel compelled to go write a review for any purchase or service experiences but Wise Communications is one of these rare places that truly delivers your money's worth and more.. This small store on S. Sherwood Forrest, not more than a couple of blocks from the I-12 exit is a vital asset to our community and I will reference and recommend them at every possible opportunity. A+++++ ..and clearly one of Baton Rouge's "best of the best".”
“I have an iPhone 12 Pro Max an I dropped my phone in the tub my whole screen blacked out brought it to Bert’s and they had me up and running in 20 minutes! They also have Bilingual employees great to see!”
“Shan was amazing! Best multi tasker I’ve ever met. Helping a customer transfer their phone over and activate it while answering all our questions and getting us upgraded. The vibe of the coursey spot was just great that day and both women working were so sweet and funny.”
“Our AT&T representatives was extremely helpful. We will only be allowing him to help with any of our wireless needs in the future. I would rate a 10/5 if I could! Superb customer service!”
“Alana, did a wonderful job helping me replace a broken iphone. She made the wait worthwhile by helping me understand my current package and even adding ways to leverage more savings. Thanks for the help!
-Ryan”
“Yolanda , aaroneisha and erick were amazing ! from the moment we walked in they were very friendly , yolanda was extremely knowledgeable on products and services offered ! would definitely recommend this team to anyone! i can tell they enjoy working for atnt and stand behind their products and services !”
“After having horrible customer service over the phone, I went to the store on O'Neal. The representative, a young man named Serente provided excellent customer service. He was the only one working but was able to help myself and another customer. He solved my problem and now I'm at home and happy!”
“What an amazing experience. Great customer service, knowledgeable, friendly. Specially, agent Naoom(sorry spelling) he was beyond amazing. Highly recommend its A+.”
“I still live in Connecticut. I showed my iPhone to several stores, including the Apple store here. They all said they had software problems and either couldn't do it or could replace the motherboard for almost the price of a mobile phone. Upon the advice of a friend, I shipped it to this store in Louisiana. My phone was restored in a short time, and at a very affordable price. I’m very pleased to work with them. They’re reliable and competent people. I would recommend it to everyone.”
“Amber at the AT&T siegen store in Baton Rouge was wonderful. Very helpful and answered all of our questions and presented us with many options while also respecting our decisions.”
“MJ was absolutely amazing he greeted me when I came in with a smile. Was very nice,polite and very respectful. He took of everything I needed without any hesitation. Got me in and out with a smile. He has amazing customer service and is very nice and polite.”
“This store was my third stop after
Leaving the other store in Gonzales (waited 45 minutes over there because only one person working & to be told I need to go to an official store) I walked in here and at least there were multiple reps working. When I told them my issue, they said “I don’t know what she sent you here, that needs to be done by you online” I was very overwhelmed and about to have a panic attack, the ver nice rep Joy took me over to a table and she got it all done for me. She technically could have said it’s not her problem but she didn’t. THANK YOU JOY for helping my day start going in a better direction.
I wish I could rate a zero for AT&T though, I mean, everything is so complicated & more is being put on the consumer to do for themselves. What about the elderly or mentally challenged people?!? Sad!
Anyway, again, thank you Joy for your kindness & patience. It meant more than you could ever know.”
“Heather helped assist us and she was AMAZING!... You should duplicate her and have a store full of Heathers!!! She was responsive and quick to get me a new phone. She guided us through the entire process with extreme knowledge. Be sure to give Heather a raise at the Airline & Duplessis location!”
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“Just left the Prairieville Verizon store to get a new iPad. The general manager, Devin Stewart, is amazing. He could tell I was a little frustrated about a situation I had just left at the Gonzales Verizon location and acknowledged me.
He was helping customers, helping to guide a newer employee, who is also awesome- Jermaine, and managing phone calls as they came in.
This guy was the calmest manager. He didn’t miss a beat nor even seem stressed out.
He also helped me save a ton of money on my plan that I’ve had for over 20 years when nobody else has taken the time to look at. I hope this company treats him good & takes care of him because he’s a fantastic manager!”