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“Jada helped us upgrade a phone today and she was absolutely amazing! She had outstanding customer service and answered all of our questions. She was very friendly and made the process seamless. Thank you Jada!”
“The charging port on my Pixel has been giving me fits. I tried cleaning it myself with no luck. Decided to try Bert's because of the great reviews and now I'm here to leave my own. Super quick, super friendly. Don't procrastinate like me, just go to Bert's!”
“System Wireless repaired my iPhone screen within an hour — super fast and professional! The staff were honest about the cost and used original parts. My phone looks brand new again. Highly recommend their repair service!”
“We had a wonderful experience with Quincey at the ATT store on Perkint/Siegen He was extremely knowledgeable and efficient helping me get a new phone. Best experience I have ever had w ATT. Definitely worth the drive from St Francisville”
“I'm giving the store a 5 star but what im about to say has nothing to do with this store verizon bought out straight talk and my service has become garbage losing service from 30min to and hour 5 to 6 times a day atleast when straight talk had it buy themselves it only drop once a day and I new when it was going to happen with Verizon at any given time just no service with out any reason to why please fix the phone service I really dont won't to go to at&trash”
“Came by to get the charging port checked on my iPhone as I could not fully insert my charging cords into my phone. There was no wait and they helped quickly. Turned out it was a piece of plastic that got into the port. Greatly appreciate the help! Highly recommended”
“Jessie at the BR Coursey store is absolutely awesome. I had to purchase but return a phone for a frustrating family issue. Jessie was not only technically savvy but showed compassion and willingness to resolve my issue. She has great Management potential!!! Thanks Jessie.”
“The tip of the charger for my daughter’s IPad broke off in the slot of her IPad making it impossible to charge it. I was unable to remove it myself and was dealing with a very unhappy IPad user. We walked into Wise Communications, not realizing they were closed for the evening, but the young man there greeted us kindly and was very helpful. He was finished fixing the problem before I even realized he had started, and the price for his service couldn’t be beat- even though it was after normal working hours. We left very satisfied and will definitely be back in the future.”
“He is the best there is in ascension he is reasonable with his customers. Communicates well. And always goes out of his way if needed for his customers. If y’all need phone repair or a deal on a phone I’ve bought my phone and my bf phone and no problems.”
“After having horrible customer service over the phone, I went to the store on O'Neal. The representative, a young man named Serente provided excellent customer service. He was the only one working but was able to help myself and another customer. He solved my problem and now I'm at home and happy!”
“I visited this store March of 25. I wanted an Android with a pen to take notes. I must have asked two dozen questions. The gentleman that helped me Rico answered every question I asked (I'm sure I asked some not so great questions) professionally and timely. He was very knowledgeable, patient and helpful. Super Job!!”
“I changed my cell service from AT&T to Cricket Wireless. I love the plan and saved $50 a month plus free HBO.I tried changing online but not successful! Decided to visit Siegen Lane outlet. I had the pleasure to meet this amazing young man Joshua Bennie. What a impressive young man!He was so polite and very professional. Joshua spent over two hours trying to get my transfer pin from AT&T. They gave me the runaround that my account did not exist! They kept switching me to approximately six different operator's during this endeavor! The kept insisting I had Direct TV! Operator's gave me three different account numbers during this ordeal! Joshua was so calm and handled entire problem with ease and control! Bottom line over two hours later, he finally made it happen!I have been with AT&T for 45 years and was not willing for me to cancel!I felt they thought I would give up cancelation because of all the hassle they gave me and Joshua! Shame on AT&T! I did not give up and finally got pin transfer and I knew my correct account number, my invoice was with me from AT&T!!So much frustration but Joshua handled with such eas!I would like to acknowledge this young man "Joshua Bennie "!! He went above the call of duty to help me out while still handing other customers in the store! I consider Joshua Bennie an asset to the Cricket Wireless family! Please acknowledge this young man! He made such an impression on me and touched my heart with his sincerity and such empathy for others! Hats off to you my new dear friend! I wish you all the best and you will have my wish for you "Mourning Dove's indeed!Karen Mayeaux Hill”
“What an amazing experience. Great customer service, knowledgeable, friendly. Specially, agent Naoom(sorry spelling) he was beyond amazing. Highly recommend its A+.”
“My wife and I came in inquiring about the new Android and Cayla walked us through trade in and we decided to get watches. The manger was rushing her because I ask alot of questions. We are excited Thanks Cayla”
“I had solutions-oriented customer service in this store and I shall return. On November 21, Austin patiently worked for well over two hours until my problem was finally solved. He persevered over and over again; stayed on hold with tech support for an eternity, and refused to give up until my SIM card issue was resolved. I also observed another staff member, Gabriel, interact with several customers, helping them with their purchases, writing information down, informing them about promotions, taking the time to answer their questions, and ensuring they secured effective service at the best rate. I decided to return on November 30 to take advantage of a promotion I’d heard Gabriel mention and purchase a second wearable. This time I was helped by PJ (Preston), a very kind personable young man who took the time to explain the promotion, answer my questions, and make sure I was well taken care of. Good looking out gentlemen!! It means so much when you value your customers and make their experiences meaningful like mine was! No “half-assing” at all going on here. Thank you all so much ❤️”
“The wait was too long. The service was superb. I discovered while there that I had been wasting money on my iwatch for several months without knowing. I feel that AT &T should restore every Penny back in store credit since I was not made aware of this. Fair is Fair!!!?”
“Visited the Corporate Blvd AT&T location in Baton Rouge to enroll in their fiber optic internet offering and to take advantage of the bundle options when switching cellphone provider service. Darringio was every bit the professional and made the whole process flawless. Thanks to everyone at AT&T and the Corporate location.”
“Makaylen was extremely helpful and informative. I went to this location twice that day. The first trip she greeted me in under 1 minute and made sure to educate me on the best option for me. She made sure to exalt every possible avenue before I made my decision. I came back on the second trip and waited about 10 minutes while she finished with her customer. Then she immediately and quickly took care of me. Very satisfied with my experience.”
“Heather helped assist us and she was AMAZING!... You should duplicate her and have a store full of Heathers!!! She was responsive and quick to get me a new phone. She guided us through the entire process with extreme knowledge. Be sure to give Heather a raise at the Airline & Duplessis location!”
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“The lady who help us was so kind, patient, and friendly. She put up with all the calamity me and my two sisters come up with for almost 3 hrs, trying to unlock our phones to switch to cricket. Great atmosphere there. Never have I had such a good experience at a cell phone retail store ? (especially considering the challenge we created for ourselves) and I might add the price is right ?”