AutoZone Auto Parts on Nelson Road in Lake Charles, LA, is a trusted retailer offering a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the friendly and helpful staff who provide excellent service and explain product details clearly. The team is noted for going above and beyond, with one employee in particular praised for assisting with difficult installations and offering extra help to diagnose problems. Customers have experienced positive interactions, especially when seeking assistance with car issues like batteries, with staff demonstrating patience and kindness. The store's staff is committed to customer satisfaction, ensuring that shoppers leave with the right parts and helpful advice. Overall, AutoZone Nelson Road is known for its good service, knowledgeable employees, and willingness to help customers take care of their vehicles.
They check your Engine light for you and provide you with the explanation and any other help you may need, including free tools
July 2023
I first went to the Medora location off of MLK. They would not help me with my dying battery. Kept telling me it was the starter. Went to the Nelson location and someone kindly helped me return my battery and buy a better one. Thank you so much!!
July 2023
I congratulate the workers, they provide very good service to their customers, they explain to you if you have questions about what you are going to buy, always with a very good attitude.
