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December 2023 by Grame McDowall
Last 2 times there, I have walked out in disgust. Yesterday, I wanted a pair of earbuds, yet I was not even allowed to see them, let alone try them before buying. Guess I will use my Amazon prime, use them for a few weeks, and then decide if I like them. Wake up, you clowns, your policy is losing you money
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December 2023 by Joshua Spell
Had to find someone and ask for help. Most of the staff will just pass you up. I'm a total tech member, keep a best buy card, buy all my appliances and tech there but I will never go again. I got lied to flat out and was asked to prove it. I'll switch to lowes from now on.
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November 2023 by Doyle Farr
Quick stop to buy a TV. CSR Aiden was extremely helpful and knowledgeable. He even carried the tv out for me. (I'm old...the gesture was very much appreciated).
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October 2023 by Robert “Rob” Toups
So I have been a Best Buy customer for over 10 years and the experience that I just had walking into the store was the worst I have ever had. I am a person who when I go shopping I like to browse look around see what I don’t need what I do need, ECT. so when I walked into the store the person at the front door who greets you would simply not let me pass him until I told him exactly what I was in the store for so I politely said I’m OK and he insisted on asking me several times exactly what I was looking for Until finally, I told him I’ve got it I’m OK I don’t need help and then he gave me a rude remark and basically let me pass. If this is the way Best Buy is going to start conducting their business then I am done with Best Buy. And also if this is the way they want to do their business then I can see why more and more people are going to online shopping. I prefer to shop in a store and support local stores but with arrogance like this, it forces me to shop elsewhere. Management needs to teach this person that when someone says they’re OK or they do not need help then they don’t need to be badgered and constantly questioned. A simple ok if you need any help then just ask will do. I walked around for about 5 min but was so mad at the situation that I ended up just leaving and I’m sure other people will do the same.
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October 2023 by CDF
We went to Best Buy to purchase a television. We were helped by a very nice young woman. We had a basic idea of the two televisions we were interested in seeing. She brought us to the televisions which were in the same general location. We asked if both televisions could show the same programs as one was showing colorful birds in a jungle and the other was showing mostly water scenes. We were told that the televisions are programmed by the individual manufacturers and there was no way to view both with the same programming. This was very disappointing and made the decision more difficult. When you are spending over a thousand dollars you want to feel comfortable you are making the best decision possible. We are pleased with our purchase and the assistance we received.
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October 2023 by Karen Kelly
There were probably only 3 employees. The wait to check out behind one person was over 20 minutes!The young girl was very nice or I'd give them negative stars.
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October 2023 by AK
The manager in the Covington, LA store is a condescending jerk to customers. Instead of helping with a $10 certificate that didn’t work, he blamed me. Best Buy emailed me the certificate, and I wanted to use it. Instead, the manager said it was somehow my fault. He added this is a common problem with customers. I don’t need to be chastised by some jerk when I want to buy something.
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October 2023 by Virender Ajmani
I was looking around for DJI drones. I was curious and wanted more info on the total tech membership and if it extended drone warranty. Was told that it did extend the warranty. Then I asked about drone falling into the lake or body of water…. was told “that is not covered”.
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October 2023 by David Butler
I purchased a new home and purchased over $7K of appliances from Best Buy over the summer -- fridge, washer, drier, samsung frame tv, mesh wifi system, etc. Fast forward to August, I had Best Buy rewards (from these purchases) expiring at the end of the month so I decided to put them towards a TV for a bedroom. I received the TV on 8/30 but I kept it unopened in the box until my new bedroom furniture arrived on 9/20. Upon opening the TV box, I found that the screen was cracked. Unfortunately, I was 6 days outside of the "return window".The Covington store and the call center both said there is nothing they can do except for me to bring it to Geek Squad and have them repair at my expense. I asked if there was some sort of an override they could do on the computer since the TV still had the film and stickers on it and was obviously not used but they said "no".So, now I have lost the Best Buy rewards, the additional money for the TV, and will still have to buy a new TV...from somewhere else because I am never shopping at Best Buy again.
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September 2023 by Colby F
Stay away from the car audio install from this store unless you want to go back multiple times to keep fixing things they break, or wasn’t done correctly and now when the seat was moved a wire they ran from the stereo to the amp that was run on the seat track was cut, they want $140 for a new wire because it’s been 11 months, if the wire wouldn’t have been ran along the seat track i wouldn’t need a new wire, terrible install, terrible workmanship and terrible communications with the store to get it resolved. Stay away!
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September 2023 by Michael Gerhold
Needed a new TV one of them spoke to Jenna. She was very knowledgeable and pointed out the pros and cons of each of the TV is always looking at. Ended up buying Sony 77-in
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September 2023 by Mike C.
This is the most uneducated group of people I've ever dealt with. They are more interested in showing their politics then actually selling electronics. If you want to see the future of our country, visit a local Best Buy. If you want electronics, order on line.
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August 2023 by Dirk Miller
This store gets more useless all the time. Literally every time I go here it has less in stock and is designed more inefficiently than the last. I came here for RAM last time to find I needed to go to Customer Service to see what was available. I had to stand in line; when finally helped the employee was rude and then continued helping other customers who came after me before even giving me options and prices. Only one overpriced option so I left empty handed after wasting half an hour here. Avoid this worthless store. Use their website if you want to buy from them but you're better off buying from Amazon honestly. And that's from someone who hates Amazon.
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August 2023 by Stephanie Cunningham
The service was good. We had to make an exchange and got needed help in finding the right equivalent. 4 stars because the store doesn't seem to be as stocked as before. Maybe a sign of the times.
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August 2023 by Faye Zimmerman
The manager helped me pick out a new phone. I also bought a new case and screen protector and he installed it for me. THEN... He helped me start the transfer of all of my files. He made the process so easy.
