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“System Wireless repaired my iPhone screen within an hour — super fast and professional! The staff were honest about the cost and used original parts. My phone looks brand new again. Highly recommend their repair service!”
“Erick is the manager at this store and he was a God sent for me and my mother. She was having problems with her phone and stressed about all of the ads that prevented her from using the phone. He helped her understand the features on her phone and cleaned the 20+ junk ads on the phone. Thank you Erick!!”
“Came by to get the charging port checked on my iPhone as I could not fully insert my charging cords into my phone. There was no wait and they helped quickly. Turned out it was a piece of plastic that got into the port. Greatly appreciate the help! Highly recommended”
“I bought a T Mobile I phone 14 recently for my son. I took it to T-Mobile at corporate blvd to switch it over. They gave me a hard time and said it was locked and couldn't do anything. They told me to go back to where I bought it which made no sense at all. I went back over to Phone Wiz and explained it to Michael. He said sit here, call T-Mobile customer service and I'll handle it for you. Twenty three minutes of holding later, that's what happened. Michael took my phone and handled everything. I've been here times and it's been morning but a pleasant, helpful experience. Michael is fantastic. T Mobile sucks.”
“The tip of the charger for my daughter’s IPad broke off in the slot of her IPad making it impossible to charge it. I was unable to remove it myself and was dealing with a very unhappy IPad user. We walked into Wise Communications, not realizing they were closed for the evening, but the young man there greeted us kindly and was very helpful. He was finished fixing the problem before I even realized he had started, and the price for his service couldn’t be beat- even though it was after normal working hours. We left very satisfied and will definitely be back in the future.”
“Despite not speaking English, they serve you very well with kindness and that at all times you can understand what they offer you or what you are looking for of interest!”
“Troy was very helpful with helping with my upgrade on my phone. Made sure I got the best deal and helped me leave with my new phone updated with all my old phones info quickly.”
“Melody is probably one of the best account specialists I have had the pleasure of working with after over a decade of doing business with Verizon. She helped me convert a personal account to a complex corporate account and handled everything flawlessly. The process took around a full day in store and a few days of back and forth after, however we saved a lot of time and money in the end and we now have everything we want! Thanks so much Mel!!! Your kindness and expertise are SO appreciated”
“I had a great experience upgrading my old phone at this store. Bobby, the store manager, was an absolute pleasure to work with—friendly, efficient, and extremely knowledgeable. He had me set up and out the door with my new phone in just a matter of minutes. I highly recommend this location for anyone looking for fast, professional service.”
“The females were very respectful they helped me out and directed me in the right directions. They persuaded me into doing beneficial things for my family and I and moving forward I will be asking for the help from a female worker when I return if any questions reach the surface. But for the male workers, they were very unprofessional and inconsistent with giving out the information that I very politely requested, and it seemed as if they did not want to help, and more so was bothered by my presence when I was only asking about my phone plans. He has HORRIBLE customer service skills and should be redirected immediately if possible.”
“I changed my cell service from AT&T to Cricket Wireless. I love the plan and saved $50 a month plus free HBO.I tried changing online but not successful! Decided to visit Siegen Lane outlet. I had the pleasure to meet this amazing young man Joshua Bennie. What a impressive young man!He was so polite and very professional. Joshua spent over two hours trying to get my transfer pin from AT&T. They gave me the runaround that my account did not exist! They kept switching me to approximately six different operator's during this endeavor! The kept insisting I had Direct TV! Operator's gave me three different account numbers during this ordeal! Joshua was so calm and handled entire problem with ease and control! Bottom line over two hours later, he finally made it happen!I have been with AT&T for 45 years and was not willing for me to cancel!I felt they thought I would give up cancelation because of all the hassle they gave me and Joshua! Shame on AT&T! I did not give up and finally got pin transfer and I knew my correct account number, my invoice was with me from AT&T!!So much frustration but Joshua handled with such eas!I would like to acknowledge this young man "Joshua Bennie "!! He went above the call of duty to help me out while still handing other customers in the store! I consider Joshua Bennie an asset to the Cricket Wireless family! Please acknowledge this young man! He made such an impression on me and touched my heart with his sincerity and such empathy for others! Hats off to you my new dear friend! I wish you all the best and you will have my wish for you "Mourning Dove's indeed!Karen Mayeaux Hill”
“I recently had the pleasure of working with Shayne at AT&T, and I wanted to share my positive experience. From the moment I contacted him, Shayne was incredibly helpful and professional. I was having trouble with my internet service, my phone plan, and he patiently listened to my concerns.
Shayne's knowledge of AT&T's products and services was impressive. He clearly explained my options and helped me choose the best solution for my needs. He didn't rush me, and he made sure I understood everything before moving forward. What really stood out was his willingness to go the extra mile. He stayed on the with me longer than expected to ensure everything was working correctly, He proactively followed up with me to make sure I was satisfied, He anticipated a potential problem and offered a preventative solution.
Thanks to Shayne, my issue was resolved quickly and efficiently. He turned what could have been a frustrating experience into a positive one. His excellent customer service skills, combined with his product knowledge, make him a valuable asset to the AT&T team. I highly recommend Shayne to anyone looking for assistance with their AT&T services.”
“After having horrible customer service over the phone, I went to the store on O'Neal. The representative, a young man named Serente provided excellent customer service. He was the only one working but was able to help myself and another customer. He solved my problem and now I'm at home and happy!”
“Definitely a good Cricket location. Large storefront, so there's plenty of room to wander and ponder. After a poor experience at the Gardere location, these folks took good care of me. No hard sell, no pressure. Good people. Go see them.”
“Very nice and helpful staff. I was barely in there 20 minutes and had a line upgraded and running. I wish I could remember the employee that waited on me, he was so friendly and very fast”
“Cayla was absolutely marvelous. I was not able to get all of the products I needed however she ordered to have them shipped to the store so I can pick them up. She went over and above what I would expect. Her knowledge of the product line is impressive her adroit ability to navigate me through the purchasing of a new iPhone , iPad and signing up for Internet services should be commended.”
“Hello my name is Maria Valentine I want to let you know I went to boost Mobile on airline and Hollywood Mr Kayla was the one who helped me she fixed my phone wow I've been having my trouble with my phone at least a week no one could fix it I went to four different boost Mobile no one can fix my phone so I brought into her and she fixed my phone I thank God because without my phone I don't know how can I make it so I want you to know that she's a good worker everybody cannot help everybody but she did help me I thank God so much for her please my telephone number you want to call me 225-241-7320 call me anytime God bless you all have a great day”
“Our AT&T representatives was extremely helpful. We will only be allowing him to help with any of our wireless needs in the future. I would rate a 10/5 if I could! Superb customer service!”
“I had solutions-oriented customer service in this store and I shall return. On November 21, Austin patiently worked for well over two hours until my problem was finally solved. He persevered over and over again; stayed on hold with tech support for an eternity, and refused to give up until my SIM card issue was resolved. I also observed another staff member, Gabriel, interact with several customers, helping them with their purchases, writing information down, informing them about promotions, taking the time to answer their questions, and ensuring they secured effective service at the best rate. I decided to return on November 30 to take advantage of a promotion I’d heard Gabriel mention and purchase a second wearable. This time I was helped by PJ (Preston), a very kind personable young man who took the time to explain the promotion, answer my questions, and make sure I was well taken care of. Good looking out gentlemen!! It means so much when you value your customers and make their experiences meaningful like mine was! No “half-assing” at all going on here. Thank you all so much ❤️”
“The young man Demetrius was very patient understanding explained the new plan to us (Britton) and that we can save some money. Which we were promised a few months ago. Service was great ? ?”
“It use to be great now it's ok. They use to have these three young ladies there.They all had a weird names and spoke Spanish. They were all Puerto Rican I believe. One was like Izra she had curly hair and the other had an Asian name that started with a T. I can never pronounce it, I jus called her Tammy. The other had Red hair, she was a sassy. They use to help me with so much with my phones, And never felt like they were just selling stuff to me to make their commission. Those 3 were very friendly. The new employees are nice but they Don't really have that same patience those 3 ladies did. Man I use to give them hell with my issues. I hope they are all doing well.”
“There was a worker there by herself at 10:30 am ish today and she was very sweet/professional. I should’ve got her name, but she was awesome when I went to purchase my new charger and box.”
“Friendly folks and great service. I highly recommend this place. Thank you Ms. Omeka, Kaylen and Ms. Shanika for providing my family with such a great experience.”
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“The charging port on my Pixel has been giving me fits. I tried cleaning it myself with no luck. Decided to try Bert's because of the great reviews and now I'm here to leave my own. Super quick, super friendly. Don't procrastinate like me, just go to Bert's!”