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June 2024 by Recovery Rocks
I needed to go in the bank as I misplaced my debit card, this place felt like the morgue, customer service was non existent, the one lady who worked behind a desk there, finally asked me if I needed help, like I was taking her away from helping a customer as she was rude. This branch used to be cool, now it sucks. I'm not going there again. Might even change my bank.
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June 2024 by Evan Hollan
I've been going to this branch for years. The staff has always been very kind, knowledgeable and professional with me. I recommend!
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March 2024 by Patricia Hamre
Terrible experience .what happen to customer service?
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October 2023 by Courtney McCormick
The phone system and process to change my name on my credit card is absolutely a nightmare but Alex at the Fort Thomas was absolutely wonderful to work with. Completely an advocate for the customer. I cannot recommend him enough.
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September 2023 by Cheyenne Thornberry
Chase bank is trash… I just received my new card and I activated but yet it’s not working says my pin is wrong but I already have a pin set up from the previous card so now I have to go into the branch that doesn’t open until 9
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July 2023 by Christina Nickerson
Great and friendly atmosphere.
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June 2023 by Annie Jacobsen
Very friendly staff and were able to help us set up accounts without an appt on a busy Saturday! I’m happy this is our local branch
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February 2023 by Gypsy martinez
Cindy was great. She helped me get my check cleared so I didn't have to wait 2 weeks to have access to my money.
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February 2023 by greg fausz
So the ft thomas location’s atm is down. Since they have closed down all other chase banks and don’t have any other atms spread out like all other banks in this area the only option is a 20 min drive to get cash out. Will be closing my account and going to a different bank soon. Tired of the inconvenience if so limited locations and atms.
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February 2023 by Andrew Brown
Going to this branch is always one of the worst experiences of my week. They are always unfriendly and I’ve tried to give them the benefit of the doubt. I am excited that Bank of America is opening it’s first branch in the region near children’s hospital and I plan to move asap.
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August 2022 by Vibha Dinesh
If I had an option to give less than 1 star, I would definitely do that. Pathetic banking experience. I had an appointment at this branch and was informed after I came that the person who I was supposed to be meeting was down with covid. After coming there in person, I was told that there was no alternate appointments available. Highly incompetent staff and very disappointing experience. I would never suggest anyone to bank with Chase, Fort Thomas, KY.
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July 2022 by AJ Miller
Always enjoy coming to this branch. The tellers are super friendly and helpful and always get me what I need and on my way quickly and efficiently. I've never had a negative experience at this location.
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July 2022 by Kelly Barnard
Helpful staff and very prompt service. Jackie is the best!
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June 2022 by Dale Strain
2.6 is a very high rating from my experience.I dealt with a new teller to this location and it was nightmare.If I didn't have to deal with Chase for work I would never step foot in one. I have been to multiple locations in Cincy and NKY and basically always have issues and most of the tellers are rude and make you feel like you are putting them out by expecting them to do their JOB
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January 2022 by Ben Stine
my wife went to deposit some money and the atm took her— the atm took my wife and i am lost without her. 3 months have past but it doesn’t get any easier. screw you Chase. give me back the love of my life. absolutely do not go to this bank, you may not come back.
