The phone system and process to change my name on my credit card is absolutely a nightmare but Alex at the Fort Thomas was absolutely wonderful to work with. Completely an advocate for the customer. I cannot recommend him enough.
June 2023
Very friendly staff and were able to help us set up accounts without an appt on a busy Saturday! I’m happy this is our local branch
February 2023
Cindy was great. She helped me get my check cleared so I didn't have to wait 2 weeks to have access to my money.