Hotels in Florence, KY

“It's a lovely clean place. My only complaint is Marriot has changed all their pillows and they're terrible. Otherwise still happy with Marriott overall”

“Pretty average IHG property. Very nice staff, hotel in need of some updates. Great breakfast for the special price of $4 a person. Lots of food options. Great location!!”

“Michelle was amazing! I came for my friend's graduation and was so surprised to find a full kitchen. The room was clean and smelled clean, thank you Jose!It was also quiet. Everything about my room was great.I also want to add I had plenty of towels, which was awesome! They were clean, white and soft. None of then looked old.Thank you Michelle for a wonderful stay!The only thing that was an iasue for me was parking spaces. There was a truck parked sideways taking up multiple spots. When I got back from going to the Derby there were no regular spots.Obviously this isn't Michelle's fault, just something that would be good to address so that everyone with a room has a spot.I would definitely stay here again!!Rooms: My room was fantastic! Kitchen, living room, king size bed and a nice bathroom!Plenty of towels and an extra blanket and pillow in the closet. The bed was very comfortable too!Nearby activities: I went to a college graduation at WGU afterwards we drive the 1.5 hours to Churchill Downs and watched the Kentucky Derby.Didn't have much time for anything else, however it looked like there were a lot places with activities for kids. Plus The Cincinnati Zoo is close and it's beautiful!Safety: I felt completely safe there. Saturday night I didn't get back until after midnight and had no issues.”

“The hotel staff were wonderful- I plan on staying here again the next time I’m in the area! However, I do not recommend the airport shuttle. It was late and made me nervous about making my flight.”

“The customer service at this location exceeds all expectations as McKenna went above and beyond during a crisis. She demonstrated true compassion and care with a potentially severe issue I was facing. For that reason alone, I would come here time and time again and feel a great rating is necessary in her honor. I will be traveling in the next few months flying out of CVG and I will most certainly stay here!Noteworthy details: Please read review.”

“Clean rooms and good customer support.

Rooms: Clean and spacious rooms.
I like how the bathroom are separate where you can use the bathroom and shower in two different areas.”

“We stayed here for one night on our way down to Tennessee. We chose this hotel for the trailer/RV parking and because it was right off the highway. This was a very nice, clean and updated hotel. Check in was great and the rooms are very spacious. Not sure why there's no fan in the bathroom. Lots of amenities and close to a good selection of restaurants. This might be nit picking, but our reservation stated that breakfast was included but the front desk didn't mention it when we checked in. We called down in the morning to ask if our breakfast was included as per our email and were put on hold for over 5 minutes. We ended up just going over to Cracker Barrel for breakfast as we were anxious to get back on the road. This might be something the hotel wants to work out with Hotels.com for the future. Other than that, would recommend and would stay again.”

“Clean and quiet. I travel with my dogs, and I was accommodated in a pet friendly room. Breakfast was actually very good. Cafe was well stocked and there was a good selection of foods to choose from.

Rooms: The room was a pet friendly room, and it was very clean. (No bad smell). Bed was comfortable.

Noteworthy details: It was quiet and comfortable. Good value for the price.”

“We checked in on 3-8-24 in evening checked out on 3-9-24. Gentleman named Justin was working front desk. He was nice polite all the above..He got us straight into our room. Once we got in I started my room check (I worked YEARS in housekeeping and Head housekeeper) the A/C wasn't working in bedroom. My husband went down desk and Justin got right on it!! He came to our room checked out contacted maintenance and ended up having crash course on fuse changing with maintenance on phone. All while doing front desk also..A/C was fixed quickly.(he needs a raise the way he was running around).Housekeeping..Could Use a little more attention to detail..looking under sofa beds and dressers things like that. But My 7yr old was happy when he found change in sofa bed lol...I sent few pictures to my husband (he was in the bistro) he actually showed Justin. Justin contacted management and we ended up with a $60.00 discount for all the inconvenience and 1 free Flatbread pizza. Now I did not send the pictures to complain! Housekeeping is NOT an easy job! Things are forgotten and missed! It happens!!! Especially when you have 15-20+ rooms and only so much time to do them in.. The bed was very comfortable and clean! Bathroom, vanity was very clean!! (Room 330)Now for the employees attitude in the bistro, not sure if the lady was just having a bad moment,day or week but whatever it was I hope she fixed it.!We would definitely stay again!Jason & Jamie Harper”

“Sara and Paul were Great. I had a Twelve night stay in the area and I had to move from one because they had sold out The Other hotel that was newer had carpet that was torn in my room and the tack strip was exposed. They only Cleaned the room every three days on request.This location met me with a smile and a how was your day every day when I would return. Sara was there every morning to say have a good day when I left. In the evening, Paul would ask if there was anything I needed. I felt like a valued customer and Individual. Thanks so much for your hospitality and a clean room every night.”

“Never been to Kentucky. Not sure treviews are so bad, must be people expecting the Hyatt. Our room was clean. The beds are springy comfty if you like that over rock hard beds. Very cold fridge and freezer and hot water in the shower. We saw no bugs or roaches. There was good tv. . It’s close to a mall and all kinds of shopping. We stayed two nights and may ask to stay longer. If you need your clothes washed go to Ruthie’s laundry a couple miles away they are super nice. I was so scared to stay here because the reviews are 5 out of 10, must be hard to please people who don’t travel much, they deserve a much higher score.”

“Since they remodeled it's a really nice place to stay the walls have been repainted you now have a full size refrigerator, full size microwave, two sinks one for washing dishes and one for brushing your teeth, there is also a table with two chairs for you to sit & eat the bathtub is gone it's only a shower now. The remodel is nice.”

“Service was really good. I stayed for a little over two weeks can’t complain about the room. It was just what I needed for myself clean had daily housekeeping and room service if needed. I’ve came back every year always happy with my service I given.Rooms: I had two different rooms in the time I’d been there. Both rooms were clean. Always had great service TV. Had Dish network always a microwave with the mini fridge that worked well. And of course nice windowNearby activities: Close by is a water park. Parks w/ walking trails. At the majority of the parks There are bike trails, family, fun centers and of course shopping.Walkability: There are plenty of gas stations, restaurants, workout centers, if needed along with banks and even shopping within walking distance, some may need to be driven to, but no more than a mile awayFood & drinks: There are multiple restaurants within walking distance and even driving distance. If that’s what you prefer myself, I walked and just next-door there are about five fast food and to dine in restaurants.Noteworthy details: I appreciate the business side of any business I dearly had housekeeping approach me or my door. Just checking on me at least three times in my stay. I ran in to the manager and he was always just so friendly. I appreciate the fact that they don’t allow smoking immediately on the property for those that don’t smoke.”